1. COMMUNICATION SKILLS 7/23/2015 1

2. A process through which two or more people exchange information 7/23/2015 2

3.  Preventing Misunderstandings Unclear communication can cause hurtful misunderstandings.  Building Healthy Relationships Communication is a tool for building good relationships.  Expressing Yourself Good communication skills allow you to let others know what you want and need. 7/23/2015 3

4. Good Communication…  Immediate feedback  Open lines of communication  Allows you to say things you normally wouldn’t say face to face Bad Communication…  No emotion  May not get a response  May be misinterpreted  Allows you to say things you normally wouldn’t say face to face 7/23/2015 4

5. What are the 3 styles of communication ? 7/23/2015 5

6. A passive communicator does not offer opposition when challenged or pressured. 7/23/2015 6

7. An aggressive communicator is hostile and unfriendly. 7/23/2015 7

8. When you communicate assertively, you express yourself in a direct, respectful way. 7/23/2015 8

9. Assertive communication is best for everyone. It takes everyone’s needs into consideration. 7/23/2015 9

10. Active Listening means letting the speaker know you are listening and clarifying anything confusing. What does it mean to be an Active Listener? Paraphrasing means using your own words to restate what someone else says. To be a good communicator, you need to be a good listener as well as a good speaker! 7/23/2015 10

11. Opening your eyes wide Arms crossed Raised eyebrows Standing straight and tall Winking What is another way we communicate without words? What are other forms of Body Language? What message do the following forms of body language send? 7/23/2015 11

12. What do your facial expressions say about you? 7/23/2015 12