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Large Customer Satisfaction Rocky Mountain Power TQS Customer Satisfaction Trends 2000-2013.

Published byMaud Phelps Modified over 8 years ago

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Presentation on theme: "Large Customer Satisfaction Rocky Mountain Power TQS Customer Satisfaction Trends 2000-2013."— Presentation transcript:

1 Large Customer Satisfaction Rocky Mountain Power TQS Customer Satisfaction Trends 2000-2013

2 Customer Satisfaction Results Are Good; Opportunities for Improvement and Consistency

3 Market Strategies Inc. Four-Year Results Residential Customer SatisfactionCommercial Customer Satisfaction Year Rocky Mountain Power 2013 88% satisfied Rank No. 13 93% satisfied Rank No. 1 (tie) 93% satisfied Rank No. 1 (tie) 94% satisfied Rank No. 4 91% satisfied Rank No. 19 97% satisfied Rank No. 1 2012 Did not participate 92% satisfied Rank No. 3 90% satisfied Rank No. 18 93% satisfied Rank No. 8 95% satisfied Rank No. 2 2011 89% satisfied Rank No. 4 88% satisfied Rank No. 5 (tie) 88% satisfied Rank No. 5 (tie) 80% satisfied Rank No. 59 84% satisfied Rank No. 40 95% satisfied Rank No. 4 2010 83% satisfied Rank No. 22 82% satisfied Rank No. 25 92% satisfied Rank No. 2 85% satisfied Rank No. 44 83% satisfied Rank No. 61 94% satisfied Rank No. 3

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