1. January 2009

2. Agenda New in SPOCC New in SPOCC.Net SP-Bench SPOCC Social Planning for SPOCC 8 2

3. 3

4. SPOCC 7 Released January 2009 LA Beta testing throughout December Durham Greenwich Portsmouth Only one major version a year 4

5. New in SPOCC SQL Server 2005 Support Enhanced Imports & Exports Letters Role-based User permissions Service Units moved to Pricing Schedules Single-screen Contact assignments QAF Lite Client duplicate enhancements All-encompassing PI reports Refreshed Process Scheduling User Interface improvements 5

6. SQL Server SQL Server 2000 SQL Server 2005 Supported in v7.0 Support ends: Microsoft - 2008 (13) OCC - 2009 Supported in v7.0 Continuing support 6

7. Enhanced Imports & Exports New “Wizard” Interface No more DTS Faster Better feedback More secure 7

8. Letters 8 Mail Merge assistance Letter templates Clients Contacts Providers Services etc

9. Role-based User Permissions 9

10. Service Units Moved from Service Level to Contract Pricing Schedule 10

11. Single-Screen Contact Assignments 11

12. QAF Lite 12

13. Client Duplicate Enhancements 13

14. PI Reports Includes all Performance Indicators KPI & SPI CAS & HIA LPI Or “by Service Level” Old reports still available 14

15. Improved Process Scheduling Clearer Task screen SPOCC Scheduler Service Notifications separated Tools menu 15

16. New Area Icons 16

17. Reorganised Menu Bar 17

18. New Help Icons Remove ambiguity in document locations Draw the eye to help buttons 18

19. 19

20. New in SPOCC.Net Edit Client Details Improved Contact Management Improvements to Service Management QAF Lite & Multi-Service QAFs CSS Service Level Optionally Mandatory 20

21. Edit Client Details 21

22. Contact Management 22

23. Service Management 23

24. QAF Lite & Multi-Service QAFs 24

25. CSS Service Level 25

26. 26

27. Summer 2008 Cost, Performance, Quality Unit costs, PIs, QAFs Benchmark My Service Standard & Dashboard Training videos 27

28. Coming Up Outcomes Achievements & Failures Data verification Service scale filters Household Units Available & Number of Staff Item Counts My Service’s value LA Contact List Current number of LAs and Services 28

29. Performance Analysis Training New training day PI import & display PI Reports Advanced PI analysis PI Summary pivot table SP-Bench PI, QAF, Outcomes 29

30. SPOCC Social News Discussion forum Event diary Read by over 100 people every month Coming up: Videos SPOCC Tips & FAQs Layout improvements 30

31. January 2010

32. The future of housing support... Non-SP Funding Streams Individual Budget Monitoring Outcomes Import & Analysis SPOCC.Net Service Directory Unit cost PIs QAF Outcomes 32