1. Welcome to the NJSACOP Command and Leadership Program Practical Testing Module. Please place your program in Slide Show Mode in order to begin. There is a navigation bar at the bottom of each page that will take you through the entire module. Simply place your cursor over the process you want to follow and left click from your mouse. To start your tour, left click on CONTENTS PAGE, located at the bottom right of this page. If you wish to end your tour now, simply left click on END. On behalf of the entire Command & Leadership Staff, we hope this Practical Tutorial, aids you in a complete grasp of the program concepts and process. CONTENTS PAGEEND

2. AREA III THE GROUP SYSTEM Lesson #25 Group Conflict Management Lesson #23 Cohesion Lesson #22 Socialization Lesson #20 Group Open Systems Model TESTING CONTENTS: Simply place your cursor over the Chapter Number in Green and Left click to begin that chapter. If you wish to enter another Chapter or Area, simply hit the Escape Key, close this Chapter, and return to the main folder.

3. These practical exercises are designed to give you some practice analyzing a group in terms of its structural dimensions, you must first be able to identify which dimensions are most salient in a situation. Specifically, you will have a chance to classify the group, Roles, Status, Norms, Composition, and Cohesion. Correctly classifying these concepts will contribute to helping you to better understand group differences. In some instances, you will find that more than one concept is useful in understanding group differences. Okay, enough talking. Let's get started. TO THE QUESTIONSCONTENTS PAGEEND

4. INSTRUCTIONS: Read the following brief situations and then select from the included list, a concept which helps to account for analyzing a group in terms of its structural dimensions. Simply place your curser on the answer you want to select and left click with your mouse. This will take you to a response page indicating that you have made the correct or incorrect selection. At the bottom of each page is a navigation tool bar that will aid you in working your way through the entire practice testing module. CHAPTER #20 Group Open Systems Model TO THE QUESTIONSCONTENTS PAGEEND

5. As a Shift Commander you are expected to be all of the following; leader, follower, mentor, teacher, disciplinarian, instructor, tactician, counselor and parent. A. RolesB. StatusC. Norms Group Open Systems Model Chapter #20 Part #1 Question #1 NEXT TESTCONTENTS PAGEEND D. CompositionE. Cohesion

6. As a Shift Commander you are expected to be all of the following; leader, follower, mentor, teacher, disciplinarian, instructor, tactician, counselor and parent. A. Roles A. Correct. These are examples of roles. Roles are patterns of behavior that are expected of a person when he or she interacts with others. They may or may not be official duty positions and one person can fulfill multiple roles. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE

7. As a Shift Commander you are expected to be all of the following; leader, follower, mentor, teacher, disciplinarian, instructor, tactician, counselor and parent. B. Status B. Wrong. This is not an example of status. Status reflects a group member's social ranking within the group. Status differences are associated with differences in rights and privileges. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE

8. As a Shift Commander you are expected to be all of the following; leader, follower, mentor, teacher, disciplinarian, instructor, tactician, counselor and parent. C. Norms C. Wrong. This is not an example of norms. Norms are rules of conduct established by members of the group to maintain behavioral consistency. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE

9. As a Shift Commander you are expected to be all of the following; leader, follower, mentor, teacher, disciplinarian, instructor, tactician, counselor and parent. D. Composition D. Wrong. This is not an example of composition. Composition reflects a collection of people with either similar or dissimilar degrees of abilities, skills, resources, and social makeup. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE

10. As a Shift Commander you are expected to be all of the following; leader, follower, mentor, teacher, disciplinarian, instructor, tactician, counselor and parent. E. Cohesion E. Wrong. This is not an example of cohesion. Cohesion is the resultant power of a group to think and act as a single unit in pursuit of a common objective. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE

11. Always finish your reports before you go home. Never call a Sergeant by his first name. Nobody on A Watch fails a weapons inspection. A. RolesB. StatusC. Norms Group Open Systems Model Chapter #20 Part #1 Question #2 NEXT TESTCONTENTS PAGEEND D. CompositionE. Cohesion

12. A. Roles A. Wrong. These are not examples of roles. Roles are patterns of behavior that are expected of a person when he or she interacts with others. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Always finish your reports before you go home. Never call a Sergeant by his first name. Nobody on A Watch fails a weapons inspection.

13. B. Status B. Wrong. This is not an example of status. Status reflects a group member's social ranking within the group. Status differences are associated with differences in the rights and privileges of individuals. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Always finish your reports before you go home. Never call a Sergeant by his first name. Nobody on A Watch fails a weapons inspection.

14. C. Norms C. Correct. These are examples of norms. Norms are rules of behavior within a group to maintain behavioral consistency. These rules may be explicitly stated or they may represent unstated guidelines for behavior within the group. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE Always finish your reports before you go home. Never call a Sergeant by his first name. Nobody on A Watch fails a weapons inspection.

15. D. Composition D. Wrong. This is not an example of composition. Composition reflects a collection of people with either similar or dissimilar degrees of abilities, skills, resources, and social makeup. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Always finish your reports before you go home. Never call a Sergeant by his first name. Nobody on A Watch fails a weapons inspection.

16. E. Cohesion E. Wrong. This is not an example of cohesion. Cohesion is the resultant power of a group to think and act as a single unit in pursuit of a common objective. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Always finish your reports before you go home. Never call a Sergeant by his first name. Nobody on A Watch fails a weapons inspection.

17. The Chief and Patrol Commander are normally the only two people in the department with designated parking spots, everyone else parks on a first-come first-serve basis. A. RolesB. StatusC. Norms Group Open Systems Model Chapter #20 Part #1 Question #3 NEXT TESTCONTENTS PAGEEND D. CompositionE. Cohesion

18. A. Roles A. Wrong. This is not an example of roles. Roles are patterns of behavior that are expected of a person when he or she interacts with others. In this case the role of 'leader' brings with it some status, but the focus is on the special privilege not on a pattern of behavior. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Chief and Patrol Commander are normally the only two people in the department with designated parking spots, everyone else parks on a first-come first-serve basis.

19. B. Status B. Correct. This is an example of status. Status consists of rights and privileges that some group members have and others do not, which reflects their social ranking within the group. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE The Chief and Patrol Commander are normally the only two people in the department with designated parking spots, everyone else parks on a first-come first-serve basis.

20. C. Norms C. Wrong. This is not an example of norms. Norms are rules of conduct established by members of the group to maintain behavioral consistency. In this case there may be a related norm that “no one other than the Chief or Patrol Commander should ever park in those spots.” PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Chief and Patrol Commander are normally the only two people in the department with designated parking spots, everyone else parks on a first-come first-serve basis.

21. D. Composition D. Wrong. This is not an example of composition. Composition deals with the size of the group as well as the characteristics of the aggregate in terms of abilities, skills, resources, and social makeup. This scenario tells us nothing about the makeup of the department. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Chief and Patrol Commander are normally the only two people in the department with designated parking spots, everyone else parks on a first-come first-serve basis.

22. E. Cohesion E. Wrong. This has nothing to do with cohesion. There is nothing in the scenario that talks about the group's tendency to think and act as a single unit in pursuit of a common objective. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Chief and Patrol Commander are normally the only two people in the department with designated parking spots, everyone else parks on a first-come first-serve basis.

23. Our selection committee consisted of two patrol lieutenants one detective sergeant, one juvenile sergeant, one from the narcotics division, and two sergeants from training. Our ages ranged from 30 to 42, we were from 3 different states and had served in 27 different positions in our 'collective' careers. A. RolesB. StatusC. Norms Group Open Systems Model Chapter #20 Part #1 Question #4 NEXT TESTCONTENTS PAGEEND D. CompositionE. Cohesion

24. A. Roles A. Wrong. This is not an example of roles. There is no evidence in the scenario to tell us how any of these people behaved or was expected to behave based upon these personal characteristics. Roles are patterns of behavior that are expected of a person when he or she interacts with others. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Our selection committee consisted of two patrol lieutenants one detective sergeant, one juvenile sergeant, one from the narcotics division, and two sergeants from training. Our ages ranged from 30 to 42, we were from 3 different states and had served in 27 different positions in our 'collective' careers.

25. B. Status B. Wrong. This is not an example of status. Status is concerned with the rights and privileges that some group members have. If this were status, it might talk about the fact that Patrol officers were always given front row seats and the juvenile officer was treated as a second class citizen' by the others. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Our selection committee consisted of two patrol lieutenants one detective sergeant, one juvenile sergeant, one from the narcotics division, and two sergeants from training. Our ages ranged from 30 to 42, we were from 3 different states and had served in 27 different positions in our 'collective' careers.

26. C. Norms C. Wrong. This is not an example of norms. Norms are rules of conduct established within the group to maintain behavioral consistency. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Our selection committee consisted of two patrol lieutenants one detective sergeant, one juvenile sergeant, one from the narcotics division, and two sergeants from training. Our ages ranged from 30 to 42, we were from 3 different states and had served in 27 different positions in our 'collective' careers.

27. D. Composition D. Correct. This is an example of composition. Composition refers to the attributes and characteristics of the aggregated individuals. Salient characteristics might include age, gender, socio-economic status, job experience and many other abilities or skills. We are usually interested in how similar or dissimilar the group is in makeup. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE Our selection committee consisted of two patrol lieutenants one detective sergeant, one juvenile sergeant, one from the narcotics division, and two sergeants from training. Our ages ranged from 30 to 42, we were from 3 different states and had served in 27 different positions in our 'collective' careers.

28. E. Cohesion E. Wrong. This has nothing to do with cohesion. Regardless of the individual characteristics of group members the group may or may not tend to think and act as a single unit in pursuit of a common objective. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Our selection committee consisted of two patrol lieutenants one detective sergeant, one juvenile sergeant, one from the narcotics division, and two sergeants from training. Our ages ranged from 30 to 42, we were from 3 different states and had served in 27 different positions in our 'collective' careers.

29. 1st squad was a top notch unit, they worked hard together in the field to be the best squad on the shift and, they also played hard together off duty. They even traveled together when they had vacation time. 2nd squad was a commander's nightmare. They also tended to be found together, the problem was wherever you found them there was trouble. They were in complete agreement, their goal was to beat the system no matter what the consequences. A. RolesB. StatusC. Norms Group Open Systems Model Chapter #20 Part #1 Question #5 NEXT TESTCONTENTS PAGEEND D. CompositionE. Cohesion

30. A. Roles A. Wrong. This is not an example of roles. We don't have any information about what is expected of a person when he or she interacts with others in these groups. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE 1st squad was a top notch unit, they worked hard together in the field to be the best squad on the shift and, they also played hard together off duty. They even traveled together when they had vacation time. 2nd squad was a commander's nightmare. They also tended to be found together, the problem was wherever you found them there was trouble. They were in complete agreement, their goal was to beat the system no matter what the consequences.

31. B. Status B. Wrong. This is not an example of status. Status consists of rights and privileges that some group members have and others do not, which reflects their social ranking within the group. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE 1st squad was a top notch unit, they worked hard together in the field to be the best squad on the shift and, they also played hard together off duty. They even traveled together when they had vacation time. 2nd squad was a commander's nightmare. They also tended to be found together, the problem was wherever you found them there was trouble. They were in complete agreement, their goal was to beat the system no matter what the consequences.

32. C. Norms C. Wrong. This is not an example of norms. Norms are rules of conduct established by members of the group to maintain behavioral consistency. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE 1st squad was a top notch unit, they worked hard together in the field to be the best squad on the shift and, they also played hard together off duty. They even traveled together when they had vacation time. 2nd squad was a commander's nightmare. They also tended to be found together, the problem was wherever you found them there was trouble. They were in complete agreement, their goal was to beat the system no matter what the consequences.

33. D. Composition D. Wrong. This is not an example of composition. Composition reflects a collection of people with either similar or dissimilar degrees of abilities, skills, resources, and social makeup. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE 1st squad was a top notch unit, they worked hard together in the field to be the best squad on the shift and, they also played hard together off duty. They even traveled together when they had vacation time. 2nd squad was a commander's nightmare. They also tended to be found together, the problem was wherever you found them there was trouble. They were in complete agreement, their goal was to beat the system no matter what the consequences.

34. E. Cohesion E. Correct. This is an example of cohesion. Note that high cohesion does not always bring with it good news for the leader. The power of a group to think and act as a single unit in pursuit of a common objective doesn't mean it will be your objective. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE 1st squad was a top notch unit, they worked hard together in the field to be the best squad on the shift and, they also played hard together off duty. They even traveled together when they had vacation time. 2nd squad was a commander's nightmare. They also tended to be found together, the problem was wherever you found them there was trouble. They were in complete agreement, their goal was to beat the system no matter what the consequences.

35. Read questions 6 through 12 and select from the list of dysfunctional structural dimensions below. A. Role Conflict B. Role Ambiguity C. Status Incongruence D. Dysfunctional Norms E. Heterogeneous Composition with a routine task F. Homogeneous Composition with a complex task G. Low Cohesion TO THE QUESTIONSCONTENTS PAGEEND

36. A. Role Conflict B. Role Ambiguity C. Status Incongruence Group Open Systems Model Chapter #20 Part #2 Question #1 NEXT TESTCONTENTS PAGEEND D. Dysfunctional Norms E. Heterogeneous Composition with a routine task G. Low CohesionF. Homogeneous Composition with a complex task The New Jersey Attorney General's Office screened the files of hundreds of officers having narcotics experience, looking for twenty who spoke Spanish, had completed two years of college, a firearms qualification score of 90, were single and had at least six years of service. Once identified they were selected to go to Camp Perry, Virginia to work together with the C.I.A., the military and other federal agencies on an innovative drug interdiction program. Together they worked less effectively than expected.

37. A. Role Confict A. Wrong. This is not an example of role conflict. Role conflict is the dilemma that exists when someone is pulled in two opposing directions by persons of significant authority. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The New Jersey Attorney General's Office screened the files of hundreds of officers having narcotics experience, looking for twenty who spoke Spanish, had completed two years of college, a firearms qualification score of 90, were single and had at least six years of service. Once identified they were selected to go to Camp Perry, Virginia to work together with the C.I.A., the military and other federal agencies on an innovative drug interdiction program. Together they worked less effectively than expected.

38. B. Role Ambiguity B. Wrong. This is not an example of role ambiguity. Role ambiguity is found when an incongruity or uncertainty exists between individually defined role expectations and organizationally defined role expectations. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The New Jersey Attorney General's Office screened the files of hundreds of officers having narcotics experience, looking for twenty who spoke Spanish, had completed two years of college, a firearms qualification score of 90, were single and had at least six years of service. Once identified they were selected to go to Camp Perry, Virginia to work together with the C.I.A., the military and other federal agencies on an innovative drug interdiction program. Together they worked less effectively than expected.

39. C. Status Incongruence C. Wrong. This is not an example of status incongruence. Status incongruence occurs when an individual's afforded status is not congruent with his or her earned status. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The New Jersey Attorney General's Office screened the files of hundreds of officers having narcotics experience, looking for twenty who spoke Spanish, had completed two years of college, a firearms qualification score of 90, were single and had at least six years of service. Once identified they were selected to go to Camp Perry, Virginia to work together with the C.I.A., the military and other federal agencies on an innovative drug interdiction program. Together they worked less effectively than expected.

40. D. Dysfunctional Norms D. Wrong. This is not an example of dysfunctional norms. Dysfunctional norms exist when group norms directly conflict with the organizationally prescribed goals of the group. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The New Jersey Attorney General's Office screened the files of hundreds of officers having narcotics experience, looking for twenty who spoke Spanish, had completed two years of college, a firearms qualification score of 90, were single and had at least six years of service. Once identified they were selected to go to Camp Perry, Virginia to work together with the C.I.A., the military and other federal agencies on an innovative drug interdiction program. Together they worked less effectively than expected.

41. E. Heterogeneous Composition with a routine task E. Wrong. This is not an example of heterogeneous composition with a routine task. In situations where heterogeneous groups perform routine tasks, they can be expected to perform less effectively than homogeneous groups. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The New Jersey Attorney General's Office screened the files of hundreds of officers having narcotics experience, looking for twenty who spoke Spanish, had completed two years of college, a firearms qualification score of 90, were single and had at least six years of service. Once identified they were selected to go to Camp Perry, Virginia to work together with the C.I.A., the military and other federal agencies on an innovative drug interdiction program. Together they worked less effectively than expected.

42. F. Homogeneous Composition with a complex task F. Correct. This is an example of homogeneous composition with a complex task. In situations where homogeneous groups perform complex tasks, they can be expected to perform less effectively than heterogeneous groups. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE The New Jersey Attorney General's Office screened the files of hundreds of officers having narcotics experience, looking for twenty who spoke Spanish, had completed two years of college, a firearms qualification score of 90, were single and had at least six years of service. Once identified they were selected to go to Camp Perry, Virginia to work together with the C.I.A., the military and other federal agencies on an innovative drug interdiction program. Together they worked less effectively than expected.

43. G. Low Cohesion G. Wrong. This is not an example of low cohesion. Low cohesion in a group is characterized by any one or more of the following: disagreement on goals, infrequent interaction between members, lack of trust, intra-group competition, and domination by one or more members. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The New Jersey Attorney General's Office screened the files of hundreds of officers having narcotics experience, looking for twenty who spoke Spanish, had completed two years of college, a firearms qualification score of 90, were single and had at least six years of service. Once identified they were selected to go to Camp Perry, Virginia to work together with the C.I.A., the military and other federal agencies on an innovative drug interdiction program. Together they worked less effectively than expected.

44. A. Role Conflict B. Role Ambiguity C. Status Incongruence Group Open Systems Model Chapter #20 Part #2 Question #2 NEXT TESTCONTENTS PAGEEND D. Dysfunctional Norms E. Heterogeneous Composition with a routine task G. Low CohesionF. Homogeneous Composition with a complex task The 2nd Squad had a reputation within the patrol division for not maintaining proper radio protocol, as well as for not cleaning their weapons on a routine basis, and for not maintaining their field note books.

45. A. Role Confict A. Wrong. This is not an example of role conflict. Role conflict is the dilemma that exists when someone is pulled in two opposing directions by persons of significant authority. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The 2nd Squad had a reputation within the patrol division for not maintaining proper radio protocol, as well as for not cleaning their weapons on a routine basis, and for not maintaining their field note books.

46. B. Role Ambiguity B. Wrong. This is not an example of role ambiguity. Role ambiguity is found when an incongruity or uncertainty exists between individually defined role expectations and organizationally defined role expectations. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The 2nd Squad had a reputation within the patrol division for not maintaining proper radio protocol, as well as for not cleaning their weapons on a routine basis, and for not maintaining their field note books.

47. C. Status Incongruence C. Wrong. This is not an example of status incongruence. Status incongruence occurs when an individual's afforded status is not congruent with his or her earned status. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The 2nd Squad had a reputation within the patrol division for not maintaining proper radio protocol, as well as for not cleaning their weapons on a routine basis, and for not maintaining their field note books.

48. D. Dysfunctional Norms D. Correct. This is an example of dysfunctional norms. Dysfunctional norms exist when group norms directly conflict with the organizationally prescribed goals of the group. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE The 2nd Squad had a reputation within the patrol division for not maintaining proper radio protocol, as well as for not cleaning their weapons on a routine basis, and for not maintaining their field note books.

49. E. Heterogeneous Composition with a routine task E. Wrong. This is not an example of heterogeneous composition with a routine task. In situations where heterogeneous groups perform routine tasks, they can be expected to perform less effectively than homogeneous groups. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The 2nd Squad had a reputation within the patrol division for not maintaining proper radio protocol, as well as for not cleaning their weapons on a routine basis, and for not maintaining their field note books.

50. F. Homogeneous Composition with a complex task F. Wrong. This is not an example of homogeneous composition with a complex task. In situations where homogeneous groups perform complex tasks, they can be expected to perform less effectively than heterogeneous groups. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The 2nd Squad had a reputation within the patrol division for not maintaining proper radio protocol, as well as for not cleaning their weapons on a routine basis, and for not maintaining their field note books.

51. G. Low Cohesion G. Wrong. This is not an example of low cohesion. Low cohesion in a group is characterized by any one or more of the following: disagreement on goals, infrequent interaction between members, Lack of trust, intra-group competition, and domination by one or more members. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The 2nd Squad had a reputation within the patrol division for not maintaining proper radio protocol, as well as for not cleaning their weapons on a routine basis, and for not maintaining their field note books.

52. A. Role Conflict B. Role Ambiguity C. Status Incongruence Group Open Systems Model Chapter #20 Part #2 Question #3 NEXT TESTCONTENTS PAGEEND D. Dysfunctional Norms E. Heterogeneous Composition with a routine task G. Low CohesionF. Homogeneous Composition with a complex task The detectives assigned to the burglary squad and to the anti-crime squad were continually competing with each other to see which unit made the most arrests. They jealously guarded their sources of information and rarely discussed what they were doing with each other. The detective commander disagreed with the practice that the unit that made the most arrests would receive priority when requesting time off.

53. A. Role Confict A. Wrong. This is not an example of role conflict. Role conflict is the dilemma that exists when someone is pulled in two opposing directions by persons of significant authority. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The detectives assigned to the burglary squad and to the anti-crime squad were continually competing with each other to see which unit made the most arrests. They jealously guarded their sources of information and rarely discussed what they were doing with each other. The detective commander disagreed with the practice that the unit that made the most arrests would receive priority when requesting time off.

54. B. Role Ambiguity B. Wrong. This is not an example of role ambiguity. Role ambiguity occurs when an incongruity or uncertainty exists between individually defined role expectations and organizationally defined role expectations. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The detectives assigned to the burglary squad and to the anti-crime squad were continually competing with each other to see which unit made the most arrests. They jealously guarded their sources of information and rarely discussed what they were doing with each other. The detective commander disagreed with the practice that the unit that made the most arrests would receive priority when requesting time off.

55. C. Status Incongruence C. Wrong. This is not an example of status incongruence. Status incongruence occurs when an individual's afforded status is not congruent with his or her earned status. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The detectives assigned to the burglary squad and to the anti-crime squad were continually competing with each other to see which unit made the most arrests. They jealously guarded their sources of information and rarely discussed what they were doing with each other. The detective commander disagreed with the practice that the unit that made the most arrests would receive priority when requesting time off.

56. D. Dysfunctional Norms D. Wrong. This is not an example of dysfunctional norms. Dysfunctional norms exist when group norms directly conflict with the organizationally prescribed goals of the group. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The detectives assigned to the burglary squad and to the anti-crime squad were continually competing with each other to see which unit made the most arrests. They jealously guarded their sources of information and rarely discussed what they were doing with each other. The detective commander disagreed with the practice that the unit that made the most arrests would receive priority when requesting time off.

57. E. Heterogeneous Composition with a routine task E. Wrong. This is not an example of heterogeneous composition with a routine task. In situations where heterogeneous groups perform routine tasks, they can be expected to perform less effectively than homogeneous groups. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The detectives assigned to the burglary squad and to the anti-crime squad were continually competing with each other to see which unit made the most arrests. They jealously guarded their sources of information and rarely discussed what they were doing with each other. The detective commander disagreed with the practice that the unit that made the most arrests would receive priority when requesting time off.

58. F. Homogeneous Composition with a complex task F. Wrong. This is not an example of homogeneous composition with a complex task. In situations where homogeneous groups perform complex task, they can be expected to perform less effectively than heterogeneous groups. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The detectives assigned to the burglary squad and to the anti-crime squad were continually competing with each other to see which unit made the most arrests. They jealously guarded their sources of information and rarely discussed what they were doing with each other. The detective commander disagreed with the practice that the unit that made the most arrests would receive priority when requesting time off.

59. G. Low Cohesion G. Correct. This is an example of low cohesion. Low cohesion in a group is characterized by one or more of the following: disagreement on goals, infrequent interaction between members, lack of trust, intra-group competition, and domination by one or more members. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE The detectives assigned to the burglary squad and to the anti-crime squad were continually competing with each other to see which unit made the most arrests. They jealously guarded their sources of information and rarely discussed what they were doing with each other. The detective commander disagreed with the practice that the unit that made the most arrests would receive priority when requesting time off.

60. A. Role Conflict B. Role Ambiguity C. Status Incongruence Group Open Systems Model Chapter #20 Part #2 Question #4 NEXT TESTCONTENTS PAGEEND D. Dysfunctional Norms E. Heterogeneous Composition with a routine task G. Low CohesionF. Homogeneous Composition with a complex task Weapons inspection and issued property inspection supposed to be a relatively simple matter, but you never would have guessed that from watching the squad of officers selected to carry out this task. Three Lieutenants and two Sergeants from five different divisions with five different assignments brought new meaning to the word chaos. Nobody knew exactly what the maintenance standard for weapons was and everybody had their own idea of what it was supposed be.

61. A. Role Confict A. Wrong. This is not an example of role conflict. Role conflict is the dilemma that exists when someone is pulled in two opposing directions. We don't have any data like that here. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Weapons inspection and issued property inspection are supposed to be a relatively simple matter, but you never would have guessed that from watching the squad of officers selected to carry out this task. Three Lieutenants and two Sergeants from five different divisions with five different assignments brought new meaning to the word chaos. Nobody knew exactly what the maintenance standard for weapons was and everybody had their own idea of what it was supposed be.

62. B. Role Ambiguity B. Try again. This is not a good example of role ambiguity. Role ambiguity is found when an incongruity or uncertainty exists between individually defined role expectations and organizationally defined role expectations. There is some uncertainty here about who is supposed to do what, but concentrate on the nature of the individuals within the group as opposed to what an individual member might feel. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Weapons inspection and issued property inspection are supposed to be a relatively simple matter, but you never would have guessed that from watching the squad of officers selected to carry out this task. Three Lieutenants and two Sergeants from five different divisions with five different assignments brought new meaning to the word chaos. Nobody knew exactly what the maintenance standard for weapons was and everybody had their own idea of what it was supposed be.

63. C. Status Incongruence C. Wrong. This is not an example of status incongruence. Status incongruence would only play a role if there was evidence that the officers believed it inappropriate for them to pull range police at all. But that is not what this scenario portrays. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Weapons inspection and issued property inspection are supposed to be a relatively simple matter, but you never would have guessed that from watching the squad of officers selected to carry out this task. Three Lieutenants and two Sergeants from five different divisions with five different assignments brought new meaning to the word chaos. Nobody knew exactly what the maintenance standard for weapons was and everybody had their own idea of what it was supposed be.

64. D. Dysfunctional Norms D. Wrong. This is not an example of dysfunctional norms. Dysfunctional norms exist when group norms directly conflict with the organizationally prescribed goals of the group. There is no evidence at all about what the group norms are in this squad. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Weapons inspection and issued property inspection are supposed to be a relatively simple matter, but you never would have guessed that from watching the squad of officers selected to carry out this task. Three Lieutenants and two Sergeants from five different divisions with five different assignments brought new meaning to the word chaos. Nobody knew exactly what the maintenance standard for weapons was and everybody had their own idea of what it was supposed be.

65. E. Heterogeneous Composition with a routine task E. Correct. This is an example of heterogeneous composition with a routine task. In situations where heterogeneous groups perform routine tasks, they can be expected to perform less effectively than homogeneous groups. We could no doubt find a group of privates without the diverse experiences and abilities to do the job with far less problems. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE Weapons inspection and issued property inspection are supposed to be a relatively simple matter, but you never would have guessed that from watching the squad of officers selected to carry out this task. Three Lieutenants and two Sergeants from five different divisions with five different assignments brought new meaning to the word chaos. Nobody knew exactly what the maintenance standard for weapons was and everybody had their own idea of what it was supposed be.

66. F. Homogeneous Composition with a complex task F. Wrong. This is not an example of homogeneous composition with a complex task. As a matter of fact all the evidence points in just the opposite direction. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Weapons inspection and issued property inspection are supposed to be a relatively simple matter, but you never would have guessed that from watching the squad of officers selected to carry out this task. Three Lieutenants and two Sergeants from five different divisions with five different assignments brought new meaning to the word chaos. Nobody knew exactly what the maintenance standard for weapons was and everybody had their own idea of what it was supposed be.

67. G. Low Cohesion G. Not quite. Low cohesion in a group is characterized by one or more of the following: disagreement on goals, infrequent interaction between members, lack of trust, intra-group competition, and domination by one or more members. The stumbling block here is not so much how 'together' the group is, but the interaction between the nature of the group and what they have to do. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Weapons inspection and issued property inspection are supposed to be a relatively simple matter, but you never would have guessed that from watching the squad of officers selected to carry out this task. Three Lieutenants and two Sergeants from five different divisions with five different assignments brought new meaning to the word chaos. Nobody knew exactly what the maintenance standard for weapons was and everybody had their own idea of what it was supposed be.

68. A. Role Conflict B. Role Ambiguity C. Status Incongruence Group Open Systems Model Chapter #20 Part #2 Question #5 NEXT TESTCONTENTS PAGEEND D. Dysfunctional Norms E. Heterogeneous Composition with a routine task G. Low CohesionF. Homogeneous Composition with a complex task The Sergeants of the Training Division were indignant and disappointed. They thought of themselves as the ultimate professionals. Now they were being told that they, just like the academy recruits, would have to stand morning inspections. They had paid their dues and it wasn't fair to be treated just like a newcomer.

69. A. Role Confict A. NO, This is not the best example in the scenario. Role conflict might be at work if you saw the conflict between the Sergeant's role as professional trainer and their role as model for the officers they lead. There is a much clearer example in this situation. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Sergeants of the Training Division were indignant and disappointed. They thought of themselves as the ultimate professionals. Now they were being told that they, just like the academy recruits, would have to stand morning inspections. They had paid their dues and it wasn't fair to be treated just like a newcomer.

70. B. Role Ambiguity B. Wrong. This is not an example of role ambiguity. Role ambiguity is found when an incongruity or uncertainty exists between individually defined role expectations and organizationally defined role expectations. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Sergeants of the Training Division were indignant and disappointed. They thought of themselves as the ultimate professionals. Now they were being told that they, just like the academy recruits, would have to stand morning inspections. They had paid their dues and it wasn't fair to be treated just like a newcomer.

71. C. Status Incongruence C. Correct. This is an example of status incongruence. Status incongruence occurs when an individual's is not treated in a manner congruent with his or her own perception of earned status. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE The Sergeants of the Training Division were indignant and disappointed. They thought of themselves as the ultimate professionals. Now they were being told that they, just like the academy recruits, would have to stand morning inspections. They had paid their dues and it wasn't fair to be treated just like a newcomer.

72. D. Dysfunctional Norms D. Wrong. This is not an example of dysfunctional norms. You would have to read a great deal into the scenario and assume a norm such as "We are above it all!" to invoke dysfunctional norms. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Sergeants of the Training Division were indignant and disappointed. They thought of themselves as the ultimate professionals. Now they were being told that they, just like the academy recruits, would have to stand morning inspections. They had paid their dues and it wasn't fair to be treated just like a newcomer.

73. E. Heterogeneous Composition with a routine task E. Wrong. This is not an example of heterogeneous composition with a routine task. In situations where heterogeneous groups perform routine tasks, they can be expected to perform less effectively than homogeneous groups. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Sergeants of the Training Division were indignant and disappointed. They thought of themselves as the ultimate professionals. Now they were being told that they, just like the academy recruits, would have to stand morning inspections. They had paid their dues and it wasn't fair to be treated just like a newcomer.

74. F. Homogeneous Composition with a complex task F. Wrong. This is not an example of homogeneous composition with a complex task. In situations where homogeneous groups perform complex tasks, they can be expected to perform less effectively than heterogeneous groups. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Sergeants of the Training Division were indignant and disappointed. They thought of themselves as the ultimate professionals. Now they were being told that they, just like the academy recruits, would have to stand morning inspections. They had paid their dues and it wasn't fair to be treated just like a newcomer.

75. G. Low Cohesion G. Wrong. This is not an example of low cohesion. Low cohesion in a group is characterized by any one or more of the following: disagreement on goals, infrequent interaction between members, lack of trust, intra-group competition, and domination by one or more members. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE The Sergeants of the Training Division were indignant and disappointed. They thought of themselves as the ultimate professionals. Now they were being told that they, just like the academy recruits, would have to stand morning inspections. They had paid their dues and it wasn't fair to be treated just like a newcomer.

76. A. Role Conflict B. Role Ambiguity C. Status Incongruence Group Open Systems Model Chapter #20 Part #2 Question #6 NEXT TESTCONTENTS PAGEEND D. Dysfunctional Norms E. Heterogeneous Composition with a routine task G. Low CohesionF. Homogeneous Composition with a complex task Detective Lieutenant Lee, was torn between the Narcotics Division commander's requirement that the unit reduce the number of requests for flash money and the squads detective sergeants demands for sufficient money to make their buy-bust operations successful.

77. A. Role Confict A. Correct. This is an example of role conflict. Role conflict exists when someone is pulled in opposite directions by competing roles. Here the Detective Lieutenant is torn between being a loyal subordinate and complying with the letter of the boss' policy and his role as a service provider to the line detectives. BACK TO THIS QUESTIONNEXT TESTENDCONTENTS PAGE Detective Lieutenant Lee, was torn between the Narcotics Division commander's requirement that the unit reduce the number of requests for flash money and the squads detective sergeants demands for sufficient money to make their buy-bust operations successful.

78. B. Role Ambiguity B. Wrong. This is not an example of role ambiguity. Detective Lieutenant Lee doesn't have any uncertainty about what his two different roles call for. He just has trouble because they expect different behavior. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Detective Lieutenant Lee, was torn between the Narcotics Division commander's requirement that the unit reduce the number of requests for flash money and the squads detective sergeants demands for sufficient money to make their buy-bust operations successful.

79. C. Status Incongruence C. Wrong. This is not an example of status incongruence. Status incongruence occurs when an individual's afforded status is not congruent with his or her earned status. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Detective Lieutenant Lee, was torn between the Narcotics Division commander's requirement that the unit reduce the number of requests for flash money and the squads detective sergeants demands for sufficient money to make their buy-bust operations successful.

80. D. Dysfunctional Norms D. Sorry, there is no evidence of dysfunctional norms here. The only way norms would creep into this scenario is if there was evidence that maintaining excess was a form of informal rule within the group. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Detective Lieutenant Lee, was torn between the Narcotics Division commander's requirement that the unit reduce the number of requests for flash money and the squads detective sergeants demands for sufficient money to make their buy-bust operations successful.

81. E. Heterogeneous Composition with a routine task E. Wrong. This is not an example of heterogeneous composition with a routine task. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Detective Lieutenant Lee, was torn between the Narcotics Division commander's requirement that the unit reduce the number of requests for flash money and the squads detective sergeants demands for sufficient money to make their buy-bust operations successful.

82. F. Homogeneous Composition with a complex task F. Wrong. This is not an example of homogeneous composition with a routine task. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Detective Lieutenant Lee, was torn between the Narcotics Division commander's requirement that the unit reduce the number of requests for flash money and the squads detective sergeants demands for sufficient money to make their buy-bust operations successful.

83. G. Low Cohesion G. Wrong. This is not an example of low cohesion. Low cohesion in a group is characterized by any one or more of the following: disagreement on goals, infrequent interaction between members, lack of trust, intra-group competition, and domination by one or more members. PLEASE TRY AGAINNEXT TESTENDCONTENTS PAGE Detective Lieutenant Lee, was torn between the Narcotics Division commander's requirement that the unit reduce the number of requests for flash money and the squads detective sergeants demands for sufficient money to make their buy-bust operations successful.

84. A. Role Conflict B. Role Ambiguity C. Status Incongruence Group Open Systems Model Chapter #20 Part #2 Question #7 CONTENTS PAGEEND D. Dysfunctional Norms E. Heterogeneous Composition with a routine task G. Low CohesionF. Homogeneous Composition with a complex task Sergeant Mills was confused. The shift lieutenant had told him that one of his duties was to be the shift's domestic violence expert. That was a new one on him, what exactly did an expert have to know? More importantly, what exactly did he have to do? Did he have the right to tell the other sergeants how to enforce the domestic violence law. Did he report directly to the shift Lieutenant. Sergeant Mills needed some answers.

85. A. Role Confict A. Wrong. This is not an example of role conflict. Role conflict is a dilemma between roles that are known. NOT uncertainty about what the role is. PLEASE TRY AGAINENDCONTENTS PAGE Sergeant Mills was confused. The shift lieutenant had told him that one of his duties was to be the shift's domestic violence expert. That was a new one on him, what exactly did an expert have to know? More importantly, what exactly did he have to do? Did he have the right to tell the other sergeants how to enforce the domestic violence law. Did he report directly to the shift Lieutenant. Sergeant Mills needed some answers.

86. B. Role Ambiguity B. Correct. This is an example of role ambiguity. Role ambiguity is found when an incongruity or uncertainty exists between individually defined role expectations and organizationally defined role expectations. In this case uncertainty definitely applies. BACK TO THIS QUESTIONENDCONTENTS PAGE Sergeant Mills was confused. The shift lieutenant had told him that one of his duties was to be the shift's domestic violence expert. That was a new one on him, what exactly did an expert have to know? More importantly, what exactly did he have to do? Did he have the right to tell the other sergeants how to enforce the domestic violence law. Did he report directly to the shift Lieutenant. Sergeant Mills needed some answers.

87. C. Status Incongruence C. Wrong. This is not an example of status incongruence. Status incongruence occurs when an individual's afforded status is not congruent with his or her earned status. PLEASE TRY AGAINENDCONTENTS PAGE Sergeant Mills was confused. The shift lieutenant had told him that one of his duties was to be the shift's domestic violence expert. That was a new one on him, what exactly did an expert have to know? More importantly, what exactly did he have to do? Did he have the right to tell the other sergeants how to enforce the domestic violence law. Did he report directly to the shift Lieutenant. Sergeant Mills needed some answers.

88. D. Dysfunctional Norms D. Wrong. This is not an example of dysfunctional norms. Norms might come into play only if the group had some rules about how Sergeants deal with each other on the subject of domestic violence enforcement. There is a much clearer example in scenario. PLEASE TRY AGAINENDCONTENTS PAGE Sergeant Mills was confused. The shift lieutenant had told him that one of his duties was to be the shift's domestic violence expert. That was a new one on him, what exactly did an expert have to know? More importantly, what exactly did he have to do? Did he have the right to tell the other sergeants how to enforce the domestic violence law. Did he report directly to the shift Lieutenant. Sergeant Mills needed some answers.

89. E. Heterogeneous Composition with a routine task E. Wrong. This is not an example of heterogeneous composition with a routine task. In situations where heterogeneous groups perform routine tasks, they can be expected to perform less effectively than homogeneous groups. PLEASE TRY AGAINENDCONTENTS PAGE Sergeant Mills was confused. The shift lieutenant had told him that one of his duties was to be the shift's domestic violence expert. That was a new one on him, what exactly did an expert have to know? More importantly, what exactly did he have to do? Did he have the right to tell the other sergeants how to enforce the domestic violence law. Did he report directly to the shift Lieutenant. Sergeant Mills needed some answers.

90. F. Homogeneous Composition with a complex task F. Wrong. This is not an example of homogeneous composition with a complex task. In situations where homogeneous groups perform complex tasks, they can be expected to perform less effectively than heterogeneous groups. PLEASE TRY AGAINENDCONTENTS PAGE Sergeant Mills was confused. The shift lieutenant had told him that one of his duties was to be the shift's domestic violence expert. That was a new one on him, what exactly did an expert have to know? More importantly, what exactly did he have to do? Did he have the right to tell the other sergeants how to enforce the domestic violence law. Did he report directly to the shift Lieutenant. Sergeant Mills needed some answers.

91. G. Low Cohesion G. Wrong. This is not an example of low cohesion. Low cohesion in a group is characterized by any one or more of the following: disagreement on goals, infrequent interaction between members, lack of trust, intra-group competition, and domination by one or more members. PLEASE TRY AGAINENDCONTENTS PAGE Sergeant Mills was confused. The shift lieutenant had told him that one of his duties was to be the shift's domestic violence expert. That was a new one on him, what exactly did an expert have to know? More importantly, what exactly did he have to do? Did he have the right to tell the other sergeants how to enforce the domestic violence law. Did he report directly to the shift Lieutenant. Sergeant Mills needed some answers.

92. Welcome to the END of the Practice Exam for Chapter #20. If you wish to discontinue your work until another time, simply hit the Escape Key on your keyboard then end the Program. If you wish to continue, click on the CONTENTS PAGE at the bottom right of your screen and pick another chapter to work on. CONTENTS PAGE