1. PROGRAM OVERVIEW & ORIENTATION

2. Student LifeLine – An Orientation to the Program Being a student is all about new adventures and exciting changes but it often means facing tough challenges and dealing with new pressures. We want students to know that they are not alone, and support is available through Student LifeLine – a comprehensive Student Assistance Program. Whether a student is having trouble adjusting to living arrangements, missing family and friends, struggling with their studies or finances, trying to maintain a healthy lifestyle or dealing with stress and overload, Student LifeLine is there when you need assistance.

3. Program Overview Student LifeLine is a professional support service for maintaining a healthy balance between school and your everyday life. Full-service student assistance program and wellness resource. No cost for you to use the program – this is one of your student benefits. Available 24 hours a day, 7 days a week (bilingual in English and French) Voluntary and confidential Toll-free phone number to access support for all questions and concerns Program website www.lifeworks.com offers live chat, articles, blogs, podcasts, self assessments, interactive tools, recordings and educational materialswww.lifeworks.com Counselling (immediate crisis and short term counselling) Referrals to campus and community resources Consultations Information/Research conducted on your behalf

4. Our Counselling Approach Short-term, solution-focused. Up to 3 session counselling model. Number of sessions varies and is determined on a case-by-case basis Counselling may take place in-person, over the telephone or by video (live via webcam over the Internet) Our counsellors must: -Have a minimum of five years’ experience -Hold a Master’s degree in psychology, social work, or other human services field and be members of their respective professional body -Adhere to our service and quality standards

5. How Student LifeLine Can Help LIFE Retirement Midlife Student Life Legal Relationships Disabilities Crisis Personal Issues HEALTH Mental Health Addiction Fitness Managing Stress Nutrition Sleep Smoking Cessation Naturopathic Services FAMILY Parenting Couples Separation/ Divorce Older Relatives Adoption Death / Loss Childcare Education WORK Time Management Career Development Work Relationships Work Stress Managing People Shift Work Coping with Change Communication MONEY Saving Investing Budgeting Managing Debt Home Buying Renting Estate Planning Will Kit

6. Emotional Well-being Mental health concerns, such as stress, depression and anxiety Relationship and family issues Sexual orientation & gender identity Substance abuse, addiction, and recovery Grief and loss Services & Tools: Depression Centre Resiliency e-learning tutorial Podcasts: Simplifying Your Life Depression Finding Contentment Pillars of Happiness Self Assessments Experiencing Symptoms of Depression? How Resilient Are Your? What is Your Stress Level?

7. Health and Wellness Nutrition and physical activity Living with a disability or chronic condition Getting the sleep you need Sexual health Healthy aging Services & Tools: Stop Smoking Centre Naturopathic Services Eating Well Telephonic Nutritional Counselling Food & Fitness blog Healthy Weight Calculators Podcasts: Steps to a Healthier You Work Life Play

8. Financial and Legal Landlord/Tenant Act Family law Criminal law Budgeting, managing debt, saving and investing Basic tax planning Basic retirement planning Services & Tools: Speak to a Lawyer for legal consultation (up to 30 minutes at no cost) Exceptions to Legal Consultation include Employment/Business law and legal concerns against educational institution Call for a consultation with a Financial Consultant Complete Will Kit & Estate Planning Guide Divorce Toolkit Online Financial Toolkit and financial calculators Your Money blog

9. Work and Career Co-worker relationships Interpersonal and communication skills Navigating workplace changes Time management Relocation Shift work and telecommuting Career progression/change

10. Family and Parenting Child-rearing Single-parenting and blended families Pregnancy, infertility, and adoption Special needs Bullying Caring for Older Adults Services & Tools: Childcare/Summer Camp Locator Career Cruising for Teens Questions Parents Ask Blog

11. Everyday Issues / Information Search Let Student Lifeline take the burden of looking up information off your hands. Submit an information search by calling the hotline OR by visiting the “Support and Services” tab on lifeworks.com Home improvement Moving and relocation Locating community resources Volunteer opportunities

12. On www.LifeWorks.com you can...www.LifeWorks.com Search for information in 5 categories – Work, Life, Family, Health & Money Chat with a consultant confidentially by clicking “Chat” and creating a personal account Visit our Life Changes tab to support you during significant life transitions Access practical resources and educational materials, including: -Articles -Online toolkits -Booklets -Podcasts and audio recordings -Interactive tools: budgeting, investing, home buying, health, retirement planning Submit an online request to connect with a consultant Download educational materials

13. www.LifeWorks.com

14. Mobile App Access www.LifeWorks.com conveniently from your iPhone, Android, or Blackberry – simply search for ‘LifeWorks’ in your app store. It’s FREE!

15. How to contact Student LifeLine Go online – 24/7 Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments, and calculators. Talk to someone – 24/7 Get advice and support by phone, as well as resources, recommendations, and referrals. Toll-free: 1.877.418.1537TTY: 1.877.371.9978 www.LifeWorks.com www.mieuxvivre.ca Contact your Student Union for your school’s unique userid and password