1. BSBPMG404A Apply Quality Management Techniques Apply Quality Management Techniques Project Quality Processes C ertificate IV in Project Management 17871 Qualification Code BSB41507 Unit Code BSBPMG404A

2. BSBPMG404A Apply Quality Management Techniques Project Quality Management Processes PMBOK Project Quality Management Processes - 8.1 Plan Quality 8.2 Perform Quality Assurance 8.3 Perform Quality Control Related processes from Project Integration Management – 4.2 Develop Project Management Plan 4.6 Close Project PMBOK 4 th Edition

3. BSBPMG404A Apply Quality Management Techniques Learning Objectives Understand the importance of project quality management for delivering products and services. Define project quality management and understand how quality relates to various types of projects. Describe quality management and its relationship to project management. Understand the difference between quality assurance and quality control. Describe the outputs of project quality management processes.

4. BSBPMG404A Apply Quality Management Techniques Reading – Cost Processes Please take some time to review the PMBOK Chapters 4.2, 8.1, 8.2, 8.3, 4.6 and the Project Quality Standard AS ISO 10006 This could take 45 to 60 minutes

5. BSBPMG404A Apply Quality Management Techniques 4.2 Develop Project Management Plan This is the process of defining and documenting the actions necessary to prepare and integrate all subsidiary plans for each of the 8 key knowledge areas of project management. The planning processes for all project management key knowledge areas are normally performed at the same time and during this process, or expanded upon shortly afterwards. It is progressively updated during project execution via the Perform Integrated Change Control process (PMBOK 4.5) Adapted from PMBOK 4 th Edition InitiationPlanning ExecutionClose Monitor Control

6. BSBPMG404A Apply Quality Management Techniques Typically, a stand alone plan will be developed for Quality. This is contained in the Quality Management Plan document. It is important that Quality Assurance and Quality Control processes are defined and planned during the early stages of the Planning phase. It can be very costly and also cause delays if these processes need to be included once the project is into Execution. The Quality planning process (8.1) happens concurrently with the project management planning process (4.2) 4.2 Develop Project Management Plan Adapted from PMBOK 4 th Edition

7. BSBPMG404A Apply Quality Management Techniques Quality Management Plan The Quality Management Plan establishes the standards and processes to be used in Quality Assurance and Quality Control activities. It is often overlooked on the assumption that it is too difficult to put together and that the project team will just know what is expected in terms of quality. This can result in a failure to meet project, product and deliverable quality requirements, which can leads to failure of the project or expensive rework and defect repair. Common inclusions in the Quality Management Plan – Links to organisational quality management policies and procedures Links to specific quality standards that must be achieved Detailed quality requirements Quality Assurance process and tool definitions Quality Control process and tool definitions Defect tracking and repair processes Adapted from PMBOK 4 th Edition InitiationPlanning ExecutionClose Monitor Control

8. BSBPMG404A Apply Quality Management Techniques 8.1 Plan Quality Adapted from PMBOK 4 th Edition InitiationPlanning ExecutionClose Monitor Control The process of identifying quality requirements and standards for the project, product and deliverables. Includes the detailed definition and documentation of the quality assurance and quality control activities, processes and tools, as well as detailed quality requirements and quality standards. The quality planning process (8.1) happens concurrently with the project management planning process (4.2) Quality is often sacrificed when pressure is applied to reduce costs or timeframes Occurs during Planning

9. BSBPMG404A Apply Quality Management Techniques 8.1 Plan Quality Inputs to Plan Quality Scope Baseline - Scope Statement and WBS Cost baseline Schedule baseline Risk Register Government regulations Standards – internal and external Quality Management System Quality policies and procedures Lessons learned from previous projects Tools and techniques included in Quality Introduction in the Learning Program. Adapted from PMBOK 4 th Edition

10. BSBPMG404A Apply Quality Management Techniques 8.1 Plan Quality Outputs of this process include – Quality Management Plan –Detailed contents covered in slide 7 Quality Metrics –Part of detailed quality requirements Quality Checklists –Part of Quality Control and sign off processes Process Improvement Plan – advanced technique –Most relevant to projects with specific process improvement outcomes, e.g. those using Six Sigma’s project methodology Project Document Updates –Stakeholder Register and Responsibility Assignment Matrices (part of Project Human Resources) Adapted from PMBOK 4 th Edition InitiationPlanning ExecutionClose Monitor Control

11. BSBPMG404A Apply Quality Management Techniques Quality control and quality assurance are important concepts, yet most project managers have only a vague understanding of the meanings and the differences between these terms. Quality Assurance – Quality assurance activities are focused on the process used to create the deliverable. periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards. Quality Control – Quality control activities are focused on the deliverable itself monitoring specific project results to ensure that they comply with the relevant quality standards Quality Assurance vs Quality Control

12. BSBPMG404A Apply Quality Management Techniques The process of executing the quality assurance processes that have been designed during planning. Quality processes that are applied during the development of products and deliverables. Always the responsibility of the Project Manager, but often there are internal quality assurance departments that will offer assistance in standards and execution. Associated with continuous process improvement Occurs during Execution 8.2 Perform Quality Assurance Adapted from PMBOK 4 th Edition InitiationPlanning ExecutionClose Monitor Control

13. BSBPMG404A Apply Quality Management Techniques 8.2 Perform Quality Assurance Inputs to Perform Quality Assurance Quality Management Plan Process Improvement Plan – advanced technique Quality Metrics Work Performance Information Status Information Quality Control Measurements Tools and techniques included in Quality Introduction in the Learning Program. Adapted from PMBOK 4 th Edition InitiationPlanning ExecutionClose Monitor Control

14. BSBPMG404A Apply Quality Management Techniques 8.2 Perform Quality Assurance Outputs of this process include – Updates to Quality Standards Change Requests Defect Reports and Defect Register Updates to Quality Management Plan Updates to Schedule Management Plan Updates to Cost Management Plan Quality Audit and Status Reports Updates to Training Plans Updates to Process Documentation Adapted from PMBOK 4 th Edition InitiationPlanning ExecutionClose Monitor Control

15. BSBPMG404A Apply Quality Management Techniques The process of executing the quality control processes that have been designed during planning. Quality monitoring and sign off processes that are applied on completion of deliverables and products during execution of the project. Quality monitoring and sign off processes that are applied upon completion of the entire project to determine overall success against both performance measures and quality requirements. Always the responsibility of the Project Manager, but often there are internal quality control departments that will offer assistance, e.g. many IT departments have separate software testing teams. Associated with continuous process improvement Occurs during Monitoring and Control 8.3 Perform Quality Control Adapted from PMBOK 4 th Edition InitiationPlanning ExecutionClose Monitor Control

16. BSBPMG404A Apply Quality Management Techniques 8.3 Perform Quality Control Inputs to Perform Quality Control Quality Management Plan Quality Metrics Quality Checklists Work Performance Information Status Information Approved Change Requests Products and Deliverables for review and testing Quality standards and policies Defect reporting procedures Tools and techniques included in Quality Introduction in the Learning Program. Adapted from PMBOK 4 th Edition

17. BSBPMG404A Apply Quality Management Techniques 8.3 Perform Quality Control Outputs of this process include – Quality Control Measurements New Change Requests Validated Change Requests Validated Defect Repairs Validated and signed off Products and Deliverables Completed Checklists Lessons Learned Updates to Quality Management Plan Updates to Process Improvement Management Plan Updates to Quality Standards Adapted from PMBOK 4 th Edition InitiationPlanning ExecutionClose Monitor Control

18. BSBPMG404A Apply Quality Management Techniques Project Quality Management Forum 1.Take some time to reflect why many Project Managers neglect to produce a formal Quality Management Plan. 2.Research the Quality Management system, policies and procedures that exist within your organisation. There are probably more available than you realise. 3.Reflect on these and determine the level of compliance with the policies and procedures in the projects that you have experienced. 4.Come up with three suggestions to improve both the management of project quality and the application of the related policies and procedures. 5.Then go to the Forum on Project Quality Management, discuss your findings and suggestions. Research PracticeComment

19. BSBPMG404A Apply Quality Management Techniques Project Quality Activity 1.Carefully read the Project Quality activity for the Dinner Party case study. 2.Prepare a Quality Management Plan for your Dinner Party including any quality standards or requirements, as well as your processes for Quality Assurance and Quality Control. 3.Prepare a detailed register (table) as requested. It needs to show the Quality Assurance and Quality Control processes to be applied to each of the deliverables or products of your Dinner Party. 4.Then go to Assignments – Dinner Party Quality Exercise and upload your solution. Your facilitator will provide feedback in a few days and your results will contribute to your participation mark. Practice LearnImprove

20. BSBPMG404A Apply Quality Management Techniques Project Cost Quiz 1.Revise PMBOK Chapter 8 2.Go to Tests & Tasks and take the Project Quality Quiz 3.There are 10 True or False questions and 5 multiple choice questions 4.The Quiz is worth 10% of your overall mark for this unit 5.You will receive your mark immediately upon completion 6.If you are unhappy with your result you can complete the Quiz again, up to a maximum of two submissions Read UnderstandResults

21. BSBPMG404A Apply Quality Management Techniques Next Steps Please proceed to Tests & Tasks and take the Project Quality Quiz. Be sure that you have completed the Project Quality Exercises and participated in the Forums. Best of Luck! These are all due at the end of Week 8 in the Course Delivery Schedule