1. BSBPMG404A Apply Quality Management Techniques Apply Quality Management Techniques Unit Guide C ertificate IV in Project Management 17871 Qualification Code BSB41507 Unit Code BSBPMG404A

2. BSBPMG404A Apply Quality Management Techniques BSBPMG401A Apply Project Scope Management Techniques BSBPMG402A Apply Time Management Techniques BSBPMG403A Apply Cost Management Techniques BSBPMG404A Apply Quality Management Techniques BSBPMG405A Apply Human Resources Management Techniques BSBPMG406A Apply Communication Management Techniques BSBPMG407A Apply Risk Management Techniques BSBPMG408A Apply Contract and Procurement Procedures Units of Study – Certificate Units in the Certificate IV of Project Management

3. BSBPMG404A Apply Quality Management Techniques Apply Quality Management Techniques On completion of this unit you will – –have the skills and knowledge required to enhance project outcomes through contributing to quality planning –be able to apply quality policies and procedures –be able to contribute to continuous improvement within projects This unit is Ungraded which means that you will be found Competent or Not Yet Competent based on the completion of the assessment activities and the evidence of competency provided.

4. BSBPMG404A Apply Quality Management Techniques Elements of Competency Each unit of study is composed of elements of competency Apply Quality Management Techniques comprises 3 elements of competency – 1.Contribute to quality planning 2.Apply quality policies and procedures 3.Contribute to continuous improvement process Elements of competency are further broken down into performance criteria, these can be found on the next slides

5. BSBPMG404A Apply Quality Management Techniques 1.Contribute to quality planning 1.Contribute to determining quality requirements of project stakeholders 2.Contribute to establishing quantifiable quality criteria for project outcomes and objectives 3.Source information to locate and interpret quality policy and procedures 4.Contribute to the development of quality requirements in the project plan and processes

6. BSBPMG404A Apply Quality Management Techniques 2. Apply quality policies and procedures 1.Undertake work under delegated authority to implement quality assurance within the project in accordance with agreed quality standards and guidelines 2.Maintain records and documentation in accordance with set procedures to facilitate quality control and to provide an audit trail 3.Document and evaluate results of project activities and product performance to determine compliance with agreed quality standards 4.Report shortfalls in quality outcomes to others to enable appropriate action to be initiated

7. BSBPMG404A Apply Quality Management Techniques 3. Contribute to continuous improvement process 1.Participate in the ongoing review of project outcomes to determine the effectiveness of quality management activities 2.Report quality management issues and responses to others for application in future projects

8. BSBPMG404A Apply Quality Management Techniques Associated Readings Mandatory – PMBOK Chapter 4 - 4.2, 4.6 PMBOK Chapter 8 – 8.1, 8.2, 8.3 Project Quality Standard AS ISO 10006 Recommended – Learning Guide 2 – Develop Project Plans, pages 9 Learning Guide 5 – Review Project, pages 1 to 5

9. BSBPMG404A Apply Quality Management Techniques Learning and Assessment Activities Forums - during week 8 Project Quality Management Case Study – due week 8 Dinner Party – Project Quality Quiz – due week 8 Project Quality

10. BSBPMG404A Apply Quality Management Techniques Team Assignment Criteria Team Assignment Components MarksBasic CompetencyHigher Competency Quality Requirements 5  Quality requirements defined for all major deliverables  List of all standards, regulations, methodologies, policies and procedures that must be followed  Quality requirements also specified for project management deliverables  Cost of quality assurance and management activities defined Quality Management Processes 5  Detailed processes for the assurance and rectification of quality issues, including review, sign off and acceptance responsibility  Processes provided for the implementation of improvements Quality management tools and techniques used to ensure the quality requirements are met 5  Basic understanding of tools and techniques  At least two different quality assurance methods used  Advanced understanding of tools and techniques  More than two methods used and experts consulted Total 2013 to 1617 to 20

11. BSBPMG404A Apply Quality Management Techniques Individual Assignment Criteria Individual Assignment Components MarksBasic CompetencyHigher Competency Quality Requirements 15  Quality requirements defined for all major deliverables  List of all standards, regulations, methodologies, policies and procedures that must be followed  Quality requirements also specified for project management deliverables  Cost of quality assurance and management activities defined Quality Management Processes 15  Detailed processes for the assurance and rectification of quality issues, including review, sign off and acceptance responsibility  Processes provided for the implementation of improvements Quality management tools and techniques used to ensure the quality requirements are met 15  Basic understanding of tools and techniques  At least two different quality assurance methods used  Advanced understanding of tools and techniques  More than two methods used and experts consulted Quality Performance 15  Evidence of resolution of quality management issues and defects  Specific status reporting on the completion and outcomes of quality assurance activities, including %age complete and Defect Logs Total 6040 to 5051 to 60

12. BSBPMG404A Apply Quality Management Techniques Best wishes for your studies Northern Beaches TAFE and the Business and Commerce Business Line of the Northern Sydney Institute wish you success in your studies!