1. Sub-secretariat of Employment, Labour Policy General Office of Coordination of Employment Construction of a Model of Job Linking The Experience of Mexico’s SNE XIV Inter-American Conference of Labour Ministers Technical Meeting of Group 2 Theme: Employment Services Mexico City, April 5, 2006

2. The National Employment Service (SNE) is the Public Employment Service (PES) of Mexico whose main goals include facilitating the link-up between those offering and those demanding employment, orienting job seekers and supporting them in presenting their qualifications as well as helping companies in the search for candidates to cover their vacancies. Background THE EXPERIENCE OF MEXICO’S SNE The SNE was founded in 1978 and currently has a network of more than 139 offices located in the country’s main cities.

3. Mexico’s SNE operates in a decentralised way: the Federal Government regulates the actions and transfers resources and State Governments operate the SNE in the federated entities and provides additional resources for the installations, payment of salaries and other expenses. NEW SCHEMES OF LABOUR LINKAGE OF THE SNE Background Since the SNE’s creation, the Federal Government in coordination with State Governments has sought to strengthen and improve the tasks of intermediation in the job market through lines of action that make it possible to broaden contact between those offering and those searching for employment.

4. The placement of workers has been one of the most important actions of SNE. It has had the goal of developing linking services in accordance with the circumstances and needs of the job market. The services of linking LA EXPERIENCE OF MEXICO’S SNE SNE’S Linking Area Job Listings In this way, the SNE has implemented linking services that range from the traditional function of job listings and job counselling to self-help schemes and those based on information and communications technologies.

5. In the development and establishment of the SNE’s linking services, three stages can be distinguished: From 1978 to 1992: Implementation and consolidation of the traditional mechanisms of linking: job banks. From 1993 to 2000: Development of programmes of support for placement of workers. From 2001 to 2006: New schemes of labour linking. THE EXPERIENCE OF MEXICO’S SNE The services of linking

6. The SNE operates job banks services since 1978 y until 1992 they were the only substantial method of job linking offered to the public. 1978-1992: job banks THE EXPERIENCE OF MEXICO’S SNE Personal assistance These services were developed with the following characteristics: Personalised attention Job counselling Pre-selection of candidates based on an interview Follow-up to placement

7. 1993 -2000: programmes of support Beginning in 1993, the SNE implemented new actions of linking oriented on supporting services of direct placement, among which we can highlight the organisation of Job Fairs and Workshops for job seekers. Job Fairs are events organised to encourage a direct link between unemployed individuals and employers. Job Fair, SNE THE EXPERIENCE OF MEXICO’S SNE Workshops for job seekers, meanwhile, provide orientation to the population without job experience and with difficulties in job placement.

8. 1993 -2000: programmes of support Likewise in this phase the SNE developed and implemented schemes of coordination with other agents who participate in the job market, such as placement agencies and public and private job banks. With this in mind, the SNE created two mechanisms: the State Employment System and State Training and Employment Committees. The diverse interests of social actors who intervene in the job market were channelled through these bodies with the goal of achieving greater transparency in the market and facilitating the link between the supply and demand of employment. THE EXPERIENCE OF MEXICO’S SNE

9. 2001-2006: the new services of linking Despite the positive results shown by these mechanisms, the STPS and the SNE considered it was necessary to develop new schemes of attention to the job market that were more agile, modern and accessible to users. THE EXPERIENCE OF MEXICO’S SNE Chambatel Contact Center Beginning in 2001, the STPS in coordination with the SNE designed an integral strategy of new services of job linking based on the use of information and communications technologies.

10. Five new services: A free telephone information service on job opportunities (2001). A free newspaper with job offerings. (2001). A system of job linking via the Internet (2002). Establishment of Centres of Labour Intermediation (CIL) (2002). Computerised kiosks for consulting job offerings. (2003). 2001-2006: the new services of linking THE EXPERIENCE OF MEXICO’S SNE

11. The new of job linking programmes operated by the SNE since 2001 have better positioned the SNE as a modern, dynamic service in tune with the challenges of the labour market. On a day-to-day basis, these services have helped overcome the limitations of the employment office by: Providing immediate attention Avoiding unnecessary transport Eliminating the use of forms Using information technologies Kiosk Chambanet THE EXPERIENCE OF MEXICO’S SNE 2001-2006: the new services of linking

12. Likewise. as part of the new linking strategies actions were taken to provide attention to vulnerable groups. The SNE established the programme Abriendo Espacios (Opening Opportunities), which is aimed at promoting insertion in the labour market of the individuals with differentiated capacities and older adults. THE EXPERIENCE OF MEXICO’S SNE 2001-2006: the new services of linking This programme operates as a specialised linking network that seeks to coordinate the inter- institutional effort, public and private, oriented at promoting the training and hiring of these individuals.

13. Towards a model of job linking The set of strategies and actions developed over 28 years have made it possible to build a model of linking in the SNE in tune with a job market in continuous expansion and with high regional mobility in a context of globalisation and growing trade integration. That model currently makes it possible for the SNE to offer different alternatives and channels of attention to the user public with an integral vision and at same time complementary to services in tune with the needs and profiles of the job market. THE EXPERIENCE OF MEXICO’S SNE

14. The challenge for the coming years f or the STPS and the SNE is to consolidate this model of linking, strengthening and expanding of new schemes. THE EXPERIENCE OF MEXICO’S SNE Towards a model of job linking With these services, Mexico’s SNE currently makes available the levels of attention recommended by the World Association of Public Employment Services (WAPES) to all the Public Employment (PES) services. Personalised and in person attention Attention via telephone Attention via Internet

15. Major results PROGRAMME200020012002200320042005TOTAL 788,583 972,894 1,223,718 1,585,738 1,715,334 1,702,025 7,988,292 JOB BANK 431,728 521,755 570,548 592,414 644,209 638,644 3,399,298 WORKSHOPS FOR JOB SEEKERS 68,787 60,633 58,932 70,854 76,631 85,801 421,638 MEETINGS STATE EMPLOYMENT SYSTEM (SIEE) - - 30,957 36,144 36,458 45,843 149,402 JOB FAIRS 288,068 281,347 305,603 293,890 328,755 297,828 1,795,491 CHAMBATEL - 104,382 198,237 380,342 382,704 315,454 1,381,119 CHAMBANET - - 50,793 189,240 197,121 260,984 698,138 ABRIENDO ESPACIOS - 4,777 8,503 15,901 29,978 32,537 91,696 CIL - - 145 6,953 19,478 24,934 51,510 SOURCE: Drawn up by the Directorate of Occupational Information, CGE, based on information from the programmes. (Absolute figures) PROGRAMMES OF JOB LINKING NO. OF PERSONS ASSISTED 2000-2005

16. Major results PROGRAMME200020012002200320042005TOTAL 275,459 270,857 336,865 324,892 371,503 365,777 1,945,354 JOB BANK 169,430 173,429 183,456 175,099 190,493 188,521 1,080,428 WORKSHOP FOR JOB SEEKERS - - 16,235 20,612 25,712 25,965 88,524 MEETINGS STATE EMPLOYMENT SYSTEM (SIEE) - - 10,848 10,203 12,762 16,317 50,130 JOB FAIRS 106,029 79,071 84,777 76,404 92,569 90,200 529,050 CHAMBATEL - 17,700 29,584 26,510 27,923 14,228 115,945 CHAMBANET - - 10,764 13,077 16,549 20,339 60,729 ABRIENDO ESPACIOS - 657 1,201 2,548 3,634 7,332 15,372 CIL - - - 439 1,861 2,875 5,175 SOURCE: Drawn up by the Directorate of Occupational Information, CGE, based on information from the programmes. PROGRAMMES OF JOB LINKING ALLOCATED 2000-2005 (Absolute figures)

17. In our countries the services of linking based on personalised attention continues to be preferred by the population as the main formal option in the search for employment. 1 2 3 A model of job linking Nevertheless, it is fundamental that in the coming years the employment services of the region promote actions aimed at positioning linking services via the Internet and telephone because of the advantages and benefits that these offer to the labour market. THE EXPERIENCE OF MEXICO’S SNE