1. RMC Meeting 17-18 September 2013 Seattle, Washington Presented by Adam Ruck

2. Agenda RABQSA Aerospace Team RABQSA Aerospace Applications Examiner’s Queue RMC Decisions Issues Improvements Questions

3. RABQSA Aerospace Team General Manager Operations General Manager Operations Learning & Development Manager, Psychometrician Learning & Development Manager, Psychometrician President & CEO Operations Manager, North America Operations Manager, North America Peter Holtmann, strategic manager Kerry Palejs, senior executive for service delivery Adam Ruck, aerospace services manager Mary Rehm, exams, learning & development, and programs manager Patricia White, aerospace schemes service staff Presley Quinn, aerospace schemes service staff Examiner, Aerospace

4. Aerospace Applications Approved 1OCT12-31AUG13 AS9100 Approved Applicants

5. Aerospace Applications Approved 1OCT12-31AUG13 AS9100 Approved Applicants InitialRecertificationExpansionAll DateAAAEAAIEATOTALAAAEAAIEATOTALAAAEAAIEATOTAL Oct-121012001100003 Nov-120033002200005 Dec-1200004412200000 Jan-13100154716000017 Feb-13201322913000016 Mar-132125441321000026 Apr-13201361512001116 May-1351281124000012 Jun-1340370033001111 Jul-13501642814000020 Aug-132024431118001123 TOTAL24216423021731240033169

6. Aerospace Applications Approved 1OCT12-31AUG13 AS 9110 Approved Applicants

7. Aerospace Applications Approved 1OCT12-31AUG13 AS9110 Approved Applicants InitialRecertificationExpansionAll DateAAAEAAIEATOTALAAAEAAIEATOTALAAAEAAIEATOTAL Oct-122013100100004 Nov-120000000000000 Dec-120000111300003 Jan-130000002200002 Feb-130000000000000 Mar-132002300300005 Apr-131001200201014 May-130000000000000 Jun-132002000000002 Jul-130000000000000 Aug-130000102300003 TOTAL701881514010123

8. Aerospace Applications Approved 1OCT12-31AUG13 AS 9120 Approved Applicants

9. Aerospace Applications Approved 1OCT12-31AUG13 AS9120 Approved Applicants InitialRecertificationExpansionAll DateAAAEAAIEATOTALAAAEAAIEATOTALAAAEAAIEATOTAL Oct-120101010100002 Nov-120123021300006 Dec-120101060601018 Jan-130101051600007 Feb-130022151700009 Mar-132114130400008 Apr-130011061700008 May-131012000000002 Jun-130033011200005 Jul-130022131500007 Aug-130000030300003 TOTAL351220335644010165

10. Average RABQSA Approvals Per Month (OCT2012-JUL2013) AS9100AS9110AS9120 Initial3.81.32 Recertification111.14.1 Expansion0.20.1

11. Examiner’s Queue as of 10SEP2013 Applications –Initial, 61 –Recertification, 37 –Expansion, 9 Applications

12. In-Progress Applications as of 10SEP2013

13. Examiner’s Queue as of 10SEP2013 AS Applicants in Examiner's CRM Queue as of 10SEP2013 InitialRecertificationExpansionAll SchemeAAAEAAIEATOTALAAAEAAIEATOTALAAAEAAIEATOTAL AS91001552747105924044879 AS9110523102046001117 AS912010341607000011 TOTAL2173361131113370459107 Examiner's Queue as of 10SEP2013 Additional Information Requested37 In Review17 Supervisor Queue17 RMC Awaiting Decision16 Tag Committee Awaiting Decision7 New Application7 Closing File4 Other2 TOTAL107

14. RMC Approved Applicants (Month of Decision) Vote Days Applications

15. RMC Disapproved Applicants (Month of Decision) Vote Days Applications

16. RMC Reviewed Applicants (Month of Decision) Applications Vote Days

17. RMC Decisions by Scheme & Grade 1MAR2013 – 31AUG2013 Approved AS9100 –AA, 20 –AIEA, 12 –AEA, 2 Disapproved AS9100 –AA, 2 –AIEA, 8 –AEA, 0

18. RMC Decisions by Scheme & Grade 1MAR2013 – 31AUG2013 AS9110 Approved –AA, 3 –AIEA, 0 –AEA, 0 AS9110 Disapproved –AA, 0 –AIEA, 2 –AEA, 0

19. RMC Decisions by Scheme & Grade 1MAR2013 – 31AUG2013 AS9120 Approved –AA, 3 –AIEA, 5 –AEA, 1 AS9120 Disapproved –AA, 0 –AIEA, 0 –AEA, 0

20. RMC Disapprovals 1JUL-31AUG2013 8 Disapprovals –4, Independent Contractor, Self-Employed, etc… –2, Work Experience –2, Audit Log

21. Complaints, Resignations, and Appeals 1JUL-31AUG2013 Complaint, 9 Resignations, 1 Appeals, 0

22. Issues Customers not submitting the correct required documents Length of RMC voting process Expediting Customers Customers speaking directly to RMC

23. Improvements Additional AS Examiner –Implemented 19AUG2013 Applicant Documentation Requirements –Implement by 27SEP2013 Certification Requirement Update & Processing Timeline –Implement by 4OCT2013 Technology –Implement end of 2013

24. Adam Ruck Operations Manager, North America +1 414-272-3937 ext. 7244 aruck@rabqsa.com ?