1. Happenings at RABQSA International Teresa Block Manager, Business Development tblock@rabqsa.com

2. What’s New? Peter Holtmann appointed as new President and CEO RMC Liaison – Teresa Block Two new international offices opened in Middle East and Vietnam, for a total of 11 international offices Growing EOI for blended learning courses

3. Aerospace News Aerospace web page Auditor transitions going well AS9120 & AS9003 certification under development. Enough audits available? Feedback? Email Teresa at tblock@rabqsa.com by Sept. 25 tblock@rabqsa.com

4. Aerospace Updates AS9120 course under development AS9100 and AS9110 training course checklists under revision Will implement review process for RABQSA training providers with 9100 and 9110 course certification (after release of sanctioned training)

5. Personnel Certification Services Victor Leon Senior Scheme Examiner vleon@rabqsa.com

6. Application Processing Why does it take so long??

7. Process Overview Application and supporting documents received Applicant sent confirmation of receipt Applicant sent request for missing documents if applicable Audit log verification Training verification

8. Process Overview Cont’d Resume` reviewed (employment verification) Send Vote Request to the RMC Applicant is notified of pending vote Unanimous vote must be reached by RMC

9. Certifying the Auditor Votes in and Applicant approved. Email is sent notifying Applicant of approval. An account for the Auditor is created in Oasis. Auditor is provided the Oasis website log-in information. Auditor is sent an ID card and certificate of attainment.

10. Processing Times and Delays Goal is to have the application processed within 30 days of receipt. However, delays do occur… 1.Incomplete Application · Email is sent giving the Applicant 15 days. · No response? Applicant emailed again and given extra 10 days. · Still no response? Phone call made to Applicant with final request. Given 5 days. · No response after 5-day period? Application is withdrawn.

11. Processing Times and Delays 2.Voting Process · Email Voting member questions and/or comments on Applicant’s documents. · RMC re-vote · Votes not in – follow up needed · Unanimous votes needed 3.Audit / Employment Verifications 4.Previous RABQSA Internal Processes

12. Improvements Implemented One Examiner processes the application to reduce risk of error Service goals measured monthly Technology improvements Continued professional development Team meetings

13. Application Numbers

14. Questions?