1. 1 The Power of Professionalism Body Language Interview Etiquette Dressing for Success Office Etiquette Telephone and Voice Resume Critique

2. 2 Body Language

3. 3 Body Language Warning Body language is not an exact science. No single body language sign is a reliable indicator. Understanding body language involves the interpretation of several consistent signals to support or indicate a particular conclusion.

4. 4 Body Language Bad posture Breaking Eye Contact Chopping and Pointing Crossed Arms Excessive Nodding

5. 5 Body Language Fidgeting Hands Behind Back Mismatched Expressions Shifty Eyes Staring

6. 6 Top Five Personality Traits Employers Hire Most Professionalism (86%), high-energy (78%) confidence (61%) self-monitoring (58%) Intellectual curiosity (57%)

7. 7 Interview Etiquette

8. 8 Before the Interview – 10 tips 1. Research the company and review the job description. 2. Update your resume and any searchable online profiles. 3. Bring: A fresh notepad, a pen, and two copies of your resume. 4. Dress appropriately and avoid any oversized or layered jewelry. Women - wear natural makeup and keep your hair simple and out of your face. 5. If possible, Google the sector that you are interviewing for to get tips on basic interviews.

9. 9 Before the Interview – 10 tips 6. Do something relaxing, or listen to your favorite song to boost your confidence. 7. Turn off your phone and spit out your gum. 8. Arrive on time (and not too early, 10 minutes is usually best). 9. Be prepared to answer the following questions: Tell me about yourself How has your experience prepared you for this job? What is your greatest weakness? Why do you want this job? 10. Prepare a few questions of your own Is there an opportunity for growth in this position? If so, where does it lead? What was your career path to this job?

10. 10 During the Interview – 10 more tips 1. Be nice to everyone in and around the building. You never know who works at the company or who will be interviewing you. 2. Give them a solid, confident handshake. 3. Smile. You want to be approachable and it will ease nerves. 4. Be polite and energetic. No one wants to interview a slug. 5. Maintain good posture.

11. 11 During the Interview – 10 more tips 6. Don’t talk to much – you don’t want to be the chatterbox, but definitely don’t provide them with one word answers either. Also, do NOT interrupt the person who is interviewing you. 7. Remember to ask your questions at the end of the interview. 8. Do NOT ask about money during the first interview. 9. At the end of the interview, ask when a decision or a second round notification is expected to be made. 10. On your way out be sure to graciously thank them for taking the time to meet with you.

12. 12 After the Interview 1. Be sure to send a thank you email! This should be done within 24 – 48 hours. You can also send a handwritten card via the mail. 2. Do NOT tweet, Facebook post, or blog post about your interview. Many prospective employers will Google an interviewee after an interview. 3. Follow up if you haven’t heard back by the date specified during the interview. Do NOT follow-up before that date.

13. 13 Hiring Managers Reveal Mistakes

14. 14 How Physical Attributes Influence

15. 15 “Dress for the job you want not the job you have.” Dressing for Success

16. 16 Attire “Traditional Business Attire” vs “Business Casual Attire”. What is the difference? Business casual is a more relaxed option of dressing. Traditionally it includes a sport jacket, button down collared shirt for men or blouse for women with a dress pant or high quality cotton fabric pant. It might also includes a short sleeve shirt, blouse, knit top or high quality polo. Attire should project a quality look that is properly tailored and groomed. Shoes, purses, briefcases and computer bags should be well maintained. Hair and nails should be properly groomed. All of these factors contribute to your success.

17. 17 Business Professional

18. 18 Business Casual Questions to Consider: Business Casual vs. Standard Casual vs. Bad Casual! Manage Up !Dress Up! Act Up!

19. 19 Business Casual

20. 20 Casual Neat Polo shirt or button down shirt Khakis or nice jeans No holes, rips, tears, patches, and no writing on the pants. Company polo shirt Neat shoes – may be sneakers but should look nice Men Blouse Khakis, nice jeans, capri pants No holes, rips, tears, patches Shirts should not be low cut or too tight Company polo shirt Flats or low heels Women

21. 21 Casual Neat

22. 22 Formal & Holiday Wear Cocktail & Semi-Formal Attire Festive & Holiday Attire Formal, Black Tie & White Tie Attire

23. 23 Cocktail & Semi-Formal

24. 24 Accessorizing and Details Hair Nails Jewelry/Ties Fragrance Make-Up

25. 25 Manicure & Nail Colors Ballerina Pink Sheer Lilac French Tip White Whisper Mauve Clear Buff for Men

26. 26 Makeup Women ~ subtle, natural, Easy transition day to night Men ~ Groomed hair(s); clean, trim nails Skin ~ scrubbed, clean shaven

27. 27 Jewelry: Men and Women Earrings, bracelets, necklaces, piercings Watches: simple with style Rings: wedding, engagement, college, signet Pins: lapel, brooches Belts match the shoes Buckles match the watch Ties = color

28. 28 Fragrance Men and women: next to nothing or nothing! Natural, light, citrus scents are safest Deodorant vs. Antiperspirant or both? One should only smell a fragrance when one is extremely close; not before you enter the room!

29. 29 Men’s Shoes Socks match the pants!

30. 30 Women’s Shoes

31. 31 Ladies – Frequently Asked Questions Sleeveless tops? Should resemble an appropriate blouse or sweater w/o sleeves. Camisoles are not acceptable attire. When wearing sleeveless, it should be worn under a jacket or sweater (sweater sets). Capri pants? Should resemble a dress pant only a shorter version. Shoes? Knee high and ankle boots are acceptable business casual attire in the winter as long as they resemble the appearance of a shoe boot. Open toe shoes are acceptable as long as feet are well-groomed.

32. 32 Gentlemen - Frequently Asked Questions Shaving? A clean shaven or well maintained beards, mustaches are acceptable business and business casual grooming. Dockers and polo shirts? Cotton Dockers and informal ribbed shirts are not acceptable as business attire. Dockers can be acceptable as business casual.

33. 33 Helpful Tips Tips for shopping for clothing and footwear. The best advice is to keep it classic and simple. A properly tailored suit can make or break your appearance. Clothing styles and fabrics should be representative of the season. (i.e. short sleeve, cotton fabrics May – September, wools October – April). Clothing and jewelry styles should portray a classic look verses trendy attire. During the winter an overcoat or three quarter jacket is preferred. Casual and distressed leather type jackets and bright colored rain slicker are not business or casual attire.

34. 34 What the Wall Street Journal Suggests How to Dress for Success in Business

35. 35 Other visuals Suit Yourself Suit Yourself – basics for men Male Fit Guide Do’s and Don’t of Women’s Business Attire Decoding dress styles Decoding dress styles – men and women

36. 36 Office Etiquette One of the biggest mistakes that you can make at work is not being aware of the various etiquette rules. Missteps can impact promotions, raises, and especially your social cache in the office. Here are some rules that you should keep in mind at all times while at work.

37. 37 Office Etiquette– 15 tips 1. Don't be too loud. Be mindful of your volume, whether you are talking to a colleague or on the phone. You don't want to invade anyone's personal space. 2. Don't Interrupt your colleagues. When you are in meetings or even simply talking to a colleague in the hall, be mindful of who is talking. You don't want to be disrespectful. 3. Be mindful of your colleagues' time. Don’t ask a long winded question right before “quitting time” or when someone is on his/her way out. If it is an especially busy time in the office, save non-essential conversations for later. 4. Don't eat smelly food. Tuna, spicy Indian food-eating smelly food can be really offensive, especially in an office with an open floor plan. 5. Hold back on the perfume. To the same point, be mindful of how much perfume that you wear at the office. Some people could be allergic.

38. 38 Office Etiquette– 15 tips 6. Office correspondence should be formal. Think of email somewhat like a formal letter. In other words, don't use slang or abbreviations 7. Share the credit. It is just good office etiquette to know when to share the credit with others. You'll come off as a team player, and more importantly, the act of good will is likely to be repaid in spades. 8. Dress for the office that you work in. Plan your office wardrobe to fit with the tone of your office. Look to your bosses for inspiration as to what is appropriate. 9. Keep your phone on silent. Your ring tone can potentially be distracting, so it's best to keep your phone on vibrate. 10. Keep the office clean. Throw your trash out on your desk, don't keep items in the communal refrigerator too long, and be mindful if you are sharing a bathroom too.

39. 39 Office Etiquette– 15 tips 11. Behave appropriately in meetings. If a senior manager likes an idea, don’t do a victory dance. You are there to participate, learn and be a team player. 12. Be on time. Being punctual says a lot about your personal values. You want to send the message to your colleagues that you care. 13. Don't take long personal calls at your desk. It is perfectly fine to take a personal call at your desk occasionally, but keep it short so you don't disturb everyone around you. Take the call outside on your cell phone if necessary. 14. Don't play with your hair during a meeting. Refrain from playing with your hair, especially in meetings. You should also refrain from brushing your hair or applying makeup at your desk. 15. Don't come to work if you're too sick. If you are contagious, stay home for the good of the office. Show your diligence by being available online for as much of the day as possible. That being said, if you just have the sniffles, you should probably come into work.

40. 40 Telephone and Voice Etiquette

41. 41 Looking for a job Answering the Phone Are you somewhere quiet you can talk? Are you outside where there’s tons of background noise? Are you in a black hole of bad reception? Are you in a place that makes you feel calm, collected and able to answer the questions he or she may want to ask?

42. 42 Looking for a job Your Voicemail Message Your voicemail greeting can tell hiring managers a lot about you. Speak slowly and clearly on your voicemail State your first and last name Avoid slang and informalities Keep it short and sweet

43. 43 Looking for a job Your Voicemail Message Cont. Here’s an example: “You’ve reach the voicemail of [First Name Last Name]. I am unable to answer your call right now. Please leave a message and I’ll get back to you as soon as possible.”

44. 44 Looking for a job How You Leave Messages Before you return a call, have all important information in front of you so you don’t forget anything. State your name State the purpose of your call And then leave your contact information.

45. 45 Resume Critique Please exchange your resume with someone next to you. Look for the key points from the handouts given during class one. Offer any feedback you can to make the resume more polished and professional.

46. 46 Questions?