1. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 1 By Mona J Casady Chapter Fourteen Developing Positive Relationships By Mona J Casady Chapter Fourteen Developing Positive Relationships

2. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 2 This chapter should help you to: Anticipate various backgrounds and experiences among people Practice good human relations skills Handle difficult circumstances Resolve conflict with others Show leadership qualities

3. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 3 Building healthy relationships requires: Awareness of differences among people without judging them Tolerance of people whose values are different from yours without endorsing their actions Though unlike you in many ways, most people need affection and appreciation

4. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 4 Practice Good Human Relation Skills Smile Be pleasant and positive Nurture friendships Address people by name Be genuinely interested in others Use eye contact Listen attentively Empathize with others

5. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 5 Practice Good Human Relations Skills (cont’d) Commend people Have an open mind Ignore negative remarks Show humility Practice courtesy and good manners Keep promises Keep confidences Admit mistakes

6. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 6 To Overcome Challenges and Obstacles Focus on your goals Be determined to succeed Appreciate getting a college education Develop a positive relationship with professors

7. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 7 To Overcome Challenges and Obstacles (cont’d) Use campus resources and services Practice good human relations skills Maintain a positive attitude Seek encouragement from your classmates and other friends

8. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 8 Resolve Conflict with Others Should you encounter a problem with a professor, classmate, supervisor, co- worker, friend, or family member, keep these points in mind as you speak: Begin with praise Use the indirect approach Discuss your own shortcomings before the other person’s

9. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 9 Resolve Conflict with Others (cont’d) Ask questions to get the facts Let the other person save face Help the other person maintain pride and a good reputation Offer alternative solutions from which to choose

10. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 10 To Be an Effective Leader Be friendly to all members regardless of their differences Understand people’s needs and what motivates them Have confidence in the group’s abilities Show competency in helping with a project

11. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 11 To Be an Effective Leader (cont’d) Know what and how to delegate Demonstrate fairness Represent the group well to superiors Overcome resistance to change and defeat

12. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 12 To Be an Effective Leader (cont’d) Seek the opinions of group members Respect and value each contribution Give credit to those who accomplish the work Praise good work publicly and give criticism privately

13. Chapter 14Copyright 2002 Houghton Mifflin Company - All Rights Reserved 13 Sense of Purpose “How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and the strong. Because someday in life you will have been all of these.” George Washington Carver