1. Essential Skills of Leadership
PAULA BANZHAF, Facilitator
The TEAM APPROACH
P O Box 70
Brownstown, PA 17508
ESL-1

2. Role of Team Leader Controller Make people do job Compliance
Get by only
Coach
Remove Obstacles that get in way of doing job
Commitment
Quality Product
ESL-2

3. Can You Buy Commitment?
Can you pay someone enough to be committed every time?
Where does commitment come from?
Think about the best team member you have – are they committed?
ESL-3

4. Session Objectives
Upon completion of this module, you will be able to:
Maintain self esteem of your team members
Base discussions about team member’s performance and work habits on behaviors rather than personalities or attitudes
Involve your team member(s) in goal setting, problem solving, & decision making
ESL-4

5. Team Member + Team Leader = Decision
Decision Making
Team Member + Team Leader = Decision
% + Min % = 100%
51% Minimum
ESL-5

6. Commitment – Position Power vs. Personal Power
Today, worker involvement and commitment are critical to any company’s success
Compliance vs. Commitment
Position Power Personal Power
Company Peers and Subordinates
Command Request
One Way Two Way
Get By Quality
Holds Info Gives Info
Demands Coaches
Groups Individual
My Way or Highway Involves Workers
Fear Trust
ESL-6

7. Skill Points for Essential Skills of Leadership
Maintain or Enhance team member Self Esteem
Focus on Behavior
Encourage Team Member Participation

8. Maslow’s Hierarchy of Needs
Self-Actualization
Self-Esteem
Social (Affiliation)
Safety (Security)
Physiological
ESL-8

9. Fact vs. Opinion Fact + - = Fact + - = Behavior Opinion + - =
Positive Negative Neutral
Fact =
Fact =
Behavior
Opinion =
Opinion =
Attitude
Behavior: You can hear it or see it
Attitude: You can think it or feel it
ESL-9

10. Herzberg’s Hygiene – Motivation Model
Hygiene (MAINTENANCE) Factors = STAY-ONs
Company Policies, Administration, Supervision, Working Conditions, Interpersonal Relations, Money, Status, Security
MOTIVATOR Factors = TURN-ONs
Personal growth, Achievement, Recognition for Accomplishments, Interesting & Challenging Work, Involvement in Decision Making, Increased Responsibility
ESL-10

11. Commitment Self-Actualization Commitment occurs above the line
Self-Esteem
Social (Affiliation)
Safety (Security)
Physiological
ESL-11

12. Analyze Video Segment 1 Smile Sincere Praise Acknowledge Feelings
Ask for Help
See merit in team member’s ideas
Express Understanding
Say “Thanks”
Friendly Greeting
Ask about Family
Offer Refreshment
Ask Team Member how to Problem Solve
Listen Actively
Express Feelings
Delegate
ESL-12

13. Difference Between Behavior and Attitude
Specific
Behavior
Is what someone does
Facts
Attitude
Is what we believe someone thinks or feels
General
Opinions
Behavior
Asks the question
“Can I or did I see it or hear it?”
ESL-13

14. Analyze Video Segment 8
How did the team leader encourage the team member to participate?
How did the team leader maintain the team member’s self-esteem?
How did the team leader explain the problem?
Did the team leader share information with the team member?
Did the team leader ask the team member for a solution to the problem?
How did the team leader give the team member positive reinforcement?
ESL-14

15. REFLECTING – “mirroring” to verify & clarify
PROBING – getting new information, clarifying,
(who, what, when, where, why, how)
SUPPORTING – Expressing feelings
(“I understand”)
ADVISING – Providing facts
Always Reflect before you probe
ESL-15

16. “Effective Leadership” Skill Practice Session
Use scenarios on p. 36 & 37 of your workbook
3 roles: Team Leader, team member, observer
3 rounds, so each person can practice being team leader
ESL-17

17. Skill Points Summary
The first essential skill is to Maintain or Enhance Team Member Self-esteem
The second, Focusing on Behavior, allows you to look at facts, not opinions
The third, Encouraging Participation, promotes an exchange of ideas critical to a quality work environment
The fourth, Listening attentively, shows you care and want open communication
You have to practice ALL FOUR to be effective as a supervisor
ESL-17

18. Action Planning Job Aids and References
Self Assessment
Action Planning Work sheet
Action Planning Record
Trouble Shooting Guide
Do rest of readings and individual exercises in work book
ESL-18