1. Servant Leadership for Great Workplace
Jeff Miller, Ph.D.
Leadership Consultant
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2. The Greenleaf Center for Servant-Leadership
“If a good society is to be built, one that is more just and more caring, and where the less able and more able serve one another with unlimited liability, then the best way is to raise the performance as servants of institutions, and sanction natural servants to serve and lead.”
Robert K. Greenleaf

3. Today’s Workplace Trends…
Pace of Change
Every Business Will Organize Around Services (Davis & Botkin, 1995)
The Drive for “Fast” Organizations = Stronger Decentralization of Leadership
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4. Workplace Trends (cont’d)…
Shallow Labor Pool
Emotional & Cultural Intelligence Skills Are Key (James, 1996)
Extensive Investments in Workers
- Continuing Education
- Family Friendly Policies
- Value the ENTIRE Person
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5. Workplace Trends (cont’d)…
Problem solving
Ethics
Open-mindedness
Persuasiveness
Leadership
Educational
PEOPLE skills...
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Training & Development, November, ASTD.
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6. “Traditional View of Leadership”
Awareness
Concepts
Organized Knowledge
Skills
Principles
Do It!
Linear Progression?
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7. THE LEADERSHIP CONTINUUM
An Educational Process of Leadership Growth and Development
Personal Style
Goal Setting
Values
Listening & Giving Feedback
Dealing with Difficult People
Collaborative Leadership
Speaking in Public
Volunteerism
Teamwork
Leadership Roles in Groups
Group Problem Solving
Building Coalitions
Group Dynamics
Group Conflict
Implementing Community Decisions
Resolving Community Conflict
Social & Economic Change
Public Decision Making
Community Issues
Application
Principles & Skills
Concepts & Organized Knowledge
Awareness
Individual Competencies
Personal
Development
Interpersonal
Organizational
Community/Institutional
Source: Janet Ayers, Purdue University
Development Phases

8. “Traditional” Leadership/Management
Sequential
Skill Based – (tools, techniques)
Generally Measurable
“Technicians”
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9. Developing the Whole Organizational Personal Interpersonal Community
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10. Medicine Wheel/Circle of Courage
Mastery
Belonging
Independence
Source: Brendtro, et.al. “Reclaiming Youth at Risk.”
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Generosity

11. Human Growth and Development
Mental
Emotional
Spiritual
Adapted from Brendtro, et.al. “Reclaiming Youth at Risk.”
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Physical

12. Servant-Leadership: Pathway to Wholeness Innovative Leadership
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13. Robert K. Greenleaf (1904-1990) 1904: Born in Terre Haute, Indiana
Mid ‘20’s: Professor’s words
1926: Began career at AT&T
1964: Retired from AT&T and founded the Center for Applied Ethics
1970: Coined the term servant-leadership in his essay, “The Servant as Leader.”
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14. The Servant-Leader is Servant First.
The Greenleaf Center for Servant-Leadership
The Servant-Leader is Servant First.
“It begins with the natural feeling that one wants to serve first. Then conscious choice brings one to aspire to lead. The difference manifests itself in the care taken by the servant to make sure people’s highest priority needs are being served.”
Robert K. Greenleaf

15. The Best Test... “Do those served grow as persons;
The Greenleaf Center for Servant-Leadership
The Best Test...
“Do those served
grow as persons;
do they, while being served,
become healthier, wiser, freer,
more autonomous,
more likely themselves
to become servants?”
Robert K. Greenleaf
The Servant as Leader
Jeff Miller;

16. Servant-Leadership Characteristics
Listening
Empathy
Healing
Persuasion
Awareness
Foresight
Conceptualization
Commitment to people’s growth
Stewardship
Builds community
Larry’s list….
Spears, Larry C., editor. Insights on Leadership.' Service Stewardship, Spirit, and Servant-Leadership. New York: John Wiley & Sons, Inc., 1998.
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17. Level 5 Leadership Level 5: Level 5 Executive
Level 4: Effective Leader
Level 3: Competent Manager
Level 2: Contributing Team Member
Level 1: Highly Capable Individual
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Source: Collins, J. Level 5 Leadership: The Triumph of Humility and Fierce Resolve. Harvard Business Review, January 2001.

18. Emerging Leaders want…
Freedom
Immediate Payoffs
Independence
Balance
Flexibility
Social Responsibility
Direct Communication
Sense of Community
Time over Money
Meaning & Life Purpose
Customized Personal Development Plan
Genuine Relationship Mentoring/Coaching
Career Pathing
Skill Transferability
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Source: Center for Creative Leadership. On-going research project.

19. Emerging Leaders want…contd.
Continuous and Immediate Feedback
Learning Experientially
Openness
Understanding of the Work Contract
Acceptance of Differences
Trust
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Source: Center for Creative Leadership. On-going research project.

20. Key Competencies Learned from the Kellogg Foundation Fellows Program
Self-Knowledge
Interpersonal Effectiveness
Flexibility/ Adaptability
Creative Thinking
Commitment to Service
Technology Mastery
Public Policy
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Source: Beineke, J.A. & Sublett, R.H. Leadership Lessons and Competencies: Learning from the Kellogg National Fellowship Program.
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21. Hunter’s Love & Leadership
Patience
Kindness
Humility
Respectfulness
Selflessness
Forgiveness
Honesty
Commitment
Results: Service & Sacrifice
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Hunter, James. The Servant: A Simple Story about the True Essence of Leadership. Prima Communications, Inc

22. Servant-Leadership Characteristics
Shared Leadership
Provides Leadership
Shares Vision
Shares Power
Shares Status
Envisions the Future
Takes Initiative
Clarifies Goals
Values People
Develops People
Believes in Others
Serves Others First
Listens Receptively
Provides for Learning
Models Behavior
Builds up Through Encouragement
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Laub, J. Notes from seminar at 1999 Greenleaf Center for Servant-Leadership annual conference.
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23. Servant-Leadership Characteristics, cont’d.
Builds Community
Strong Relationships
Works Collaboratively
Values Individual Differences
Displays Authenticity
Openness and Accountability
Willing to Learn
Has Integrity, Fosters Trust
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Laub, J. Notes from seminar at 1999 Greenleaf Center for Servant-Leadership annual conference.
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24. Six Major Applications of Servant-Leadership
Personal Growth and Development
Service Learning Programs
Leadership Education
Organizational Development
Trustee Development
Community Development
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25. Implications for Organizational Development
Organizational Structure
Communication
Decision-Making
Compensation
Accountability
Training
Work-Life Balance
And More...
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26. What Lands a Company on This List?

27. 2001 FORTUNE’S 100 Best Companies to Work For
PROFITABLE?
S&P 500
Best Companies
3 Year Return
25%
37%
49 companies
5 Year Return
34%
46 companies
10 Year Return
17%
21%
39 companies
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28. 2001 FORTUNE’S 100 Best Companies to Work For
approx. 1/3 are supporters of the Greenleaf Center for Servant-Leadership
3 of the top 10 have a significant relationship with the Greenleaf Center - Southwest Airlines (#4); TDIndustries (#6); Synovus Financial (#8)
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29. Servant-Led Companies “Walk the Talk”
Schneider Corporation:
Our leadership style is based on Servant-Leadership
Our leadership style is collaborative and interdependent. The focus is success of the whole, through synergistic interactions.
We seek people who demonstrate accountability, stewardship, initiative, positive work ethic and flexibility.
We are continually improving through individual & organizational learning.
We demand excellence. Excellence is living our Mission Statement.

30. Servant-Led Companies “Walk the Talk”
Container Store:
Fill the other guy’s basket to the brim
Exceed customer expectations
1 great person = 3 good people
Obsession for training
The best…selection, service, price
Air of excitement
Synovus:
Do the right thing
Apply the golden rule
Value differences
Putting people first. Passion. Humility. Energy. Values. Family
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31. Servant-Led Companies “Walk the Talk”
Southwest Airlines:
Willingness to say, “I made a mistake.”
Telling people what they have done well, with frequency
Not expecting more of your people than you do of yourself
Making people feel a sense of worth
TDIndustries:
Concern for and belief in individual human beings
Honesty
Building trusting relationships
Fairness
Responsible behavior
High business ethics standards
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32. “Nothing is more important than creating an environment in which people feel they make a difference. You can’t feel good about what you’re doing unless you think you’re making a difference.”
Jack Stack
President and CEO,
Springfield Remanufacturing Corporation
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33. Servant-Leadership Is...
A paradox.
A timeless, universal principle.
A name for what many people already practice.
A long-term transformational approach to life and work.
A way of being that can be lived out by individuals and organizations.
A specific leadership philosophy that puts serving others as the number one priority.
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34. Peter Senge on Leadership
“Don’t confuse leadership for power or authority.”
Leadership is inherently collective…
… and profoundly personal.
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35. You only need a heart full of grace. A soul generated by love.
Everybody can be great because everybody can serve. You don’t have to have a college degree to serve… You don’t have to have Einstein’s theory of relativity to serve…
You only need a heart full of grace. A soul generated by love.
- Martin Luther King
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