1. YOU'VE CHOSEN YOUR TEAM August 1997 HOW DO YOU MAKE IT WORK? BERLING ASSOCIATES C 1997 R. Michael O'Bannon and Berling Associates

2. 6 Capabilities and skills of people are core assets of the organization 6 More effort is expended on people than on other core assets 6 Finding the "right" people is costly 6 Once people are on board, they begin to learn about the job and the environment 6 People join teams, formal or informal 6 Now you need to make it work Company Everywhere Core Assets Capabilities Skills Facility Systems Capital BERLING ASSOCIATES A LOOK AT CORE ASSETS C 1997 R. Michael O'Bannon and Berling Associates

3. A ROSE IS NOT A ROSE BERLING ASSOCIATES Teams do not just happen. They are developed through a deliberate, planned process. A Group Is Not A Team 6 Committee -- a group of people who take minutes to waste hours. 6 Team -- a group of people who are committed to the attainment of a common objective, who work well together and enjoy doing so, and who produce high quality results. Source: James P. Lewis C 1997 R. Michael O'Bannon and Berling Associates

4. EXPECTATIONS FOR TEAM OUTCOMES BERLING ASSOCIATES A Survey Of 51 Major Companies That Utilize Teams Found These Benefits 6 More effective use of resources 6 Better problem solving 6 Better quality products and services 6 Creativity and innovation 6 Higher quality decisions To get these results it takes work. C 1997 R. Michael O'Bannon and Berling Associates

5. BUILDING BLOCKS OF TEAM BUILDING BERLING ASSOCIATES Discuss the Process -- Collect ideas for the group about how to create teamwork. Indentify the initial strengths of the group and potential barriers to effective teamwork. Describe the Benefits and Rewards -- Let group members know how they will benefit from their participation in the team. Identify both individual and group rewards. Communicate the Team Purpose -- Let participants know explicitly what the purpose of the team is and its significance. Communicate expected results and how these results will make a difference. Define Teamwork -- Develop a shared definition of what a team really is. Discuss what types of teamwork members want and expect. C 1997 R. Michael O'Bannon and Berling Associates

6. KEYS TO LEADING A TEAM BERLING ASSOCIATES 6 Continually refocus the team on its purpose. Teams can drift from their fundamental charge; the leader must keep them on task. 6Encourage frequent team self-assessment. The more the team critiques its own process, the more finely-tuned that process becomes. 6 Encourage questions and differences of perspective. The best decisions come from comparing and contrasting different views of a problem. 6 Watch for opportunities to promote participation and involvement. Make everyone feel a part by giving everyone a role. 6 Don't hog the limelight; spread credit among team members. 6 Reward and celebrate successes -- even the minor ones. 6 Know the members of your team; find out their needs, their strengths, and their weaknesses. C 1997 R. Michael O'Bannon and Berling Associates

7. FACTORS IN TEAM DEVELOPMENT BERLING ASSOCIATES Roles What work needs to be done and who is the best choice to carry- out each function or the team? The leader makes sure that roles are identified and filled. The leader maintains a process by which the team holds members accountable for filling their roles. Goals What is the current purpose, mission, goal, objective and action plan? The leader keeps the team on track and monitors how relevant the team activity is to the current goals. Procedures How will the work of the team get done? What processes and methods should be chosen? The team leader remembers to assess how will processes work and moves the team to refine or replace them when necessary. Relationships How are team members expected to interact and relate? The leader provides a climate in which constructive working relationships can evolve. The leader helps "debug" problems and destructive conflicts before they damage the team. TEAM C 1997 R. Michael O'Bannon and Berling Associates

8. BERLING ASSOCIATES TEAM Forming -- The participants lack a clear understanding of their purpose, the group's capabilities and of each other. Because they often do not know each other, members tend to be polite or to withhold thoughts or reactions. They often look to the leader for direction and structure. Storming -- As participants become more familiar with each other, different viewpoints and disagreements surface. Alliances and conflicts occur; the leader may be challenged. While some groups suppress this stage, effective teams need to work through it to learn how to deal with differences and to achieve their highest quality results. Norming -- Members of the group begin to learn from each other and establish guidelines for working together. These "rules" may vary widely from team to team, but in a well-formed team they meet the needs and styles of the members. Leadership is shared among participants more evenly and mutual trust develops. STAGES OF TEAM DEVELOPMENT Performing -- The team puts the full force of its resources into getting results. Goals, roles, procedures, and relationships support the team process. All is not perfect, but success is maintained by rapid identification of problems and barriers as they occur. Regular and honest team assessment is used to keep the team on course and to avoid complacency. C 1997 R. Michael O'Bannon and Berling Associates

9. BERLING ASSOCIATES HELPING WITH TEAM DEVELOPMENT Give The Organizational Message That Teamwork Is Good  Publicly acknowledge effective teams and their applications  Address teamworking skills on performance appraisals and in developmental feedback Reward Effective Team Players  Give desirable assignments to those who have shown teamwork ability  Consider team skills in determining promotions  Reward all the members of particularly productive teams Demonstrate And Teach Team Behavior  Be a model of good teamwork in the top executive suite  Provide training in team skills for group participants  Teach employees how to lead and facilitate teams C 1997 R. Michael O'Bannon and Berling Associates

10. SUMMARY Michael O'Bannon, Ph.D. BERLING ASSOCIATES Not all groups become teams. Some groups function poorly throughout their lifespan, never reaching the climate, camaraderie and productivity of a team. Generating a team is a planned process that take time, energy, knowledge and insight. Leaders and team members who understand the factors involved can increase the chances of success by making sure that the important factors are dealt with openly and regularly. Groups who take the time to build their working relationships and who actively monitor their own group processes will become the most productive and effective teams. C 1997 R. Michael O'Bannon and Berling Associates

11. BERLING ASSOCIATES C 1997 R. Michael O'Bannon and Berling Associates CONTACT INFORMATION Rob Berling Berling Associates 550 Pharr Road Suite 212 Atlanta, GA 30305 Tel. 404.365.9836 Fax. 404.365.9837 Email: rberling@bellsouth.netrberling@bellsouth.net www.ba.flatbridge.com