1. Employee Assistance Program 800-526-3485 A Brief Supervisor Guide Intervening To Save a Good Employee 1.Recognize the Problem Productivity Behavior Conduct attitude

2. Employee Assistance Program 800-526-3485 A Brief Supervisor Guide Intervening To Save a Good Employee 2. Consult with EAP staff Strategy Advice Support

3. Employee Assistance Program 800-526-3485 A Brief Supervisor Guide Intervening To Save a Good Employee 3. Document What You See Your most effective tool to break through resistance and excuses. BE.. Specific (who, what, when, where) BE.. Brief use phrases, not narrative descriptions BE.. Repetitive – create a visual illustration of the problem

4. Employee Assistance Program 800-526-3485 A Brief Supervisor Guide Intervening To Save a Good Employee 4. Confront Performance Begin with a positive statement about the employee’s value. State the performance problem. Clarify expectations, goals for improvement Set consequences – past, present and future. Offer EAP as a resource to assist in the improvement process.

5. Employee Assistance Program 800-526-3485 A Brief Supervisor Guide Intervening To Save a Good Employee 5. Referral to EAP Contact Solutions EAP prior to making a referral to provide important information to the EAP consultant Provide immediate opportunity to call: 1.EAP brochure or card 2.Telephone 3.Privacy to make call (at that time) Emphasize key features: 1.Voluntary 2.Confidential 3.Free

6. Employee Assistance Program 800-526-3485 A Brief Supervisor Guide Intervening To Save a Good Employee 6.Make follow up arrangements Continue to observe and document performance Plan regular meetings to monitor improvements Provide informal feedback on observations of progress