1. Change to presentation of financial results Phil Moses – Group Controller & Director of Investor Relations 23 January 2008

2. Forward looking statements - caution Certain statements in this presentation are forward-looking and are made in reliance on the safe harbour provisions of the US Private Securities Litigation Reform Act of 1995. These statements include, without limitation, those concerning margins, restructuring charges and financial targets. Although BT believes that the expectations reflected in these forward-looking statements are reasonable, it can give no assurance that these expectations will prove to have been correct. Because these statements involve risks and uncertainties, actual results may differ materially from those expressed or implied by these forward-looking statements. Factors that could cause differences between actual results and those implied by the forward-looking statements include, but are not limited to: material adverse changes in economic conditions in the markets served by BT; future regulatory actions and conditions in BT’s operating areas, including competition from others; selection by BT of the appropriate trading and marketing models for its products and services; technological innovations, including the cost of developing new products, networks and solutions and the need to increase expenditures to improve the quality of service; the anticipated benefits and advantages of new technologies, products and services including other new wave initiatives, not being realised; developments in the convergence of technologies; fluctuations in foreign currency exchange rates and interest rates; prolonged adverse weather conditions resulting in a material increase in overtime, staff or other costs; and the timing of entry and profitability of BT in certain communications markets. BT undertakes no obligation to update any forward-looking statements whether as a result of new information, future events or otherwise. 2

3. Apr 2007 - New organisational structure announced Oct 2007 - New organisational structure effective New organisational structure benefits customers – faster, better, more efficient services BT Design is responsible for service design and development BT Operate is responsible for service deployment and network operation Lines of business retain responsibility for sales and customer service BT continues to comply with regulatory Undertakings and obligations Results for Q3 onwards to be reported under new structure Background 3

4. Significant amount of intra-group trading removed (excluding Openreach) No material change to Openreach Greater visibility on end-to-end profitability of lines of business BT Design and BT Operate are cost recovery centres Some minor reallocation of customer accounts between Global Services, Retail and Wholesale Previously announced expected restructuring charge of £450m and 2-3 year payback period remain unchanged Key points Previously reported group level results and financial targets are unaffected 4

5. Group External revenue Internal revenue Eliminations Total revenue EBITDA* Depreciation & amortisation Operating profit* 20,223 10,075 (10,075) 20,223 5,780 2,920 2,860 0 (4,014) 4,014 0 20,223 6,061 (6,061) 20,223 5,780 2,920 2,860 Significant amount of intra-group trading removed No change to total group EBITDA or EBIT No change to other group P&L items * Pre specific items and leaver costs Old FY2006/07 £m Adjustment £m New FY2006/07 £m 5

6. Global Services External revenue Internal revenue Total revenue EBITDA* EBITDA* margin Depreciation & amortisation Operating profit* 7,467 1,639 9,106 1,020 11.2% 675 345 Old FY2006/07 £m Adjustment £m New FY2006/07 £m (155) (1,639) (1,794) (244) (10) (234) 7,312 0 7,312 776 10.6% 665 111 All internal revenue and related EBITDA removed as UK IP network has been transferred to BT Operate A few small ‘major corporate’ accounts transferred to Retail Reduction in EBITDA partially offset by benefits of end-to-end profitability on external trading EBITDA margin target of 15% remains * Pre leaver costs 6

7. Wholesale 4,057 3,527 7,584 1,961 25.9% 1,198 763 52 (2,250) (2,198) (450) (290) (160) 4,109 1,277 5,386 1,511 28.1% 908 603 Small increase in external revenue due to transfer of some customer accounts from Retail Removal of substantial amount of internal revenue and related EBITDA as Wholesale no longer charges other lines of business for network Internal revenue only relates to line cards and electronics charged to Openreach Reduction in depreciation as no longer running network * Pre leaver costs External revenue Internal revenue Total revenue EBITDA* EBITDA* margin Depreciation & amortisation Operating profit* Old FY2006/07 £m Adjustment £m New FY2006/07 £m 7

8. Retail 7,997 417 8,414 869 10.3% 171 698 103 (171) (68) 512 274 238 8,100 246 8,346 1,381 16.5% 445 936 Small net decrease in revenue due to transfer of customer accounts between Retail and other lines of business and reduction in intra-group trading Increase in EBITDA reflects full end-to-end profitability of products (downstream of Openreach) Increase in depreciation due to allocation of network costs External revenue Internal revenue Total revenue EBITDA* EBITDA* margin Depreciation & amortisation Operating profit* Old FY2006/07 £m Adjustment £m New FY2006/07 £m * Pre leaver costs 8

9. Openreach 685 4,492 5,177 1,888 36.5% 707 1,181 0 46 43 0 43 685 4,538 5,223 1,931 37.0% 707 1,224 Small increase in internal revenue to realign with regulatory accounts Now sells LLU and partial private circuit tails to BT Operate rather than Wholesale Regulatory accounts unchanged * Pre leaver costs External revenue Internal revenue Total revenue EBITDA* EBITDA* margin Depreciation & amortisation Operating profit* Old FY2006/07 £m Adjustment £m New FY2006/07 £m 9

10. Other Revenue EBITDA* Depreciation & amortisation Operating profit* 17 42 169 (127) Old FY 2006/07 £m Adjustment £m New FY2006/07 £m 0 139 26 113 17 181 195 (14) Increase in EBITDA primarily due to regulated return on line cards EBITDA will include BT Design and BT Operate under/over recoveries Increase in depreciation relates to IT assets that support group overhead activity * Pre leaver costs 10

11. Summary Significant amount of intra-group trading removed Greater visibility on end-to-end profitability BT Design and BT Operate are cost recovery centres No change to compliance with regulatory Undertakings and obligations Minor changes to published performance indicators Q3 onwards reported under new structure Previously reported group level results and financial targets are unaffected 11

12. Q&A