1. A New Culture Clarity

2. Culture of Development Managers are Coaches Staff Abilities, details of work *Do the work better, with better skills –Don’t just look at numbers Learn from experience *day to day work is structured for learning *Mistakes always happen, to be learned from Focused on Process, Inputs rather tan outcomes First abilities, second quality of work *good sustainable results

3. Evaluate Individual Talent, profile Quality recruitment Commitment Want to be successful, Long-term interest, pursue a career in FINCA Effort Put in physical effort (8 hours a day, without distractions, detours) Abilities Each role has required set

4. Evaluate Quality of Work Can not just see outcomes Management must see detail of work first *See positive outcomes in quality work Compliance *Established best practices, not for interpretation –Might contribute to best practices, but must always follow Paid for Quality of Work *Sustainable results, hard to see in the short-term numbers

5. FINCA (we) Must Communicate What? What should I do? How? How should I do it? Why? Why do you do it this way? *Concepts, long-term outcomes, our reasoning behind the “what” and “how” *Not easily understood at junior level, thus focus on compliance with what and how,

6. Most Important Communication What do I get? Compensation now How am I evaluated? Criteria for change in compensation Determination of levels of responsibility, compensation Where am I now? Abilities, competency for current role Where am I in the future? Abilities, competency for future roles *Career plan

7. Incentive Systems Also communicate, loudly Tell the “what” *Not much emphasis on the “how” Punish Non-desired short-term outcomes *Thus better focus on short-term outcomes? Pushes too much responsibility to LO for outcomes Teach Instability, Short-term Emphasis Hard to focus on abilities for 5 year path when worried about paying monthly bills…

8. Without Incentive Systems Singlular source of communication on the “what” and “how” What to do and how to do it comes from management *Quality, best practices, long-term focus Shared responsibility for outcomes All staff evaluated for relevant capabilities *Level of effort, commitment Learn from experience Coaching If results are not there, figure out why and help them *Managers must also have relevant capabilities –Not bosses, but leaders, coaches