1. PD Webinar Training September 23, 2015 This session is being recorded.

2. Context Growing customer demand for webinars We have 3 go-to webinar facilitators (thanks, Janice, Jessica, and Rick!), with a few others filling in as needed We would like to increase our capacity to meet customers’ needs 2

3. Today’s objectives By the end of this session, you will be able to: Accept a webinar shift in ShiftExpert Prepare for an upcoming webinar training Set up, launch, and deliver a webinar Follow up after a webinar 3

4. Agenda Preparing for the webinar Day of the webinar – Setting up and launching the webinar – Delivering and interacting with participants Follow-up after the webinar Next steps 4

5. Poll Question: have you facilitated an i-Ready webinar using GoToWebinar? 5

6. Preparing: Onsite vs. Webinar 6 OnsiteWebinar 3 hours1.5 hours Substantial discussion and activities Limited discussion Full interaction: constant visual cues and questions in the moment Limited interaction: virtual “handraising” and typed questions

7. Preparing: Your Resources Training & PD Resources page – Today’s deck – Webinar-specific PPT decks and facilitation guides for Getting Started & Understanding Data PD team support – Jessica Wheeler Tranchino (jwheeler@cainc.com)jwheeler@cainc.com – PD Ops Macaull Jackson (mjackson@cainc.com)mjackson@cainc.com Vanessa Cerullo (vcerullo@cainc.com)vcerullo@cainc.com 7

8. Preparing: ShiftExpert (shift) 8

9. Preparing: ShiftExpert (PD record) 9

10. Preparing: ShiftExpert 10 Shift assignment process is the same for webinars as it is for onsite sessions – PD Ops creates the GoToWebinar information and emails it to you – PD Ops orders the Teacher Training Guides Janice’s tip: schedule yourself a 30-minute buffer after the webinar in case it runs long

11. Preparing: Logistics Location (quiet space) Equipment – Working microphone / headset – Test GoToWebinar – Test i-Ready demo login and browser – Check your desktop and browser tabs / favorites 11

12. Preparing: Email Customer Step 1: PD Ops sends email confirmation 12

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14. Preparing: Email Customer Step 1: PD Ops sends email confirmation – This is your cue to get your GTW login info from the ShiftExpert PD Record! 14

15. Preparing: Email Customer Step 1: PD Ops sends email confirmation – This is your cue to get your GoToWebinar login info from the ShiftExpert PD Record! Step 2: Email customer directly to confirm – Use template and copy rep – Always use your CA account! 15

16. Preparing: Email Customer Step 1: PD Ops sends email confirmation – This is your cue to get your GTW login info from the ShiftExpert PD Record! Step 2: Email customer directly to confirm – Use template and copy rep 16

17. Preparing: Email Customer Step 1: PD Ops sends email confirmation – This is your cue to get your GTW login info from the ShiftExpert PD Record! Step 2: Email customer directly to confirm – Use template and copy rep Step 3: Send a reminder the day before 17

18. Preparing: PowerPoint Deck Just like an onsite: check the PD record and make adjustments to the presentation – Diagnostic & Instruction or Diagnostic only – Math and/or Reading – Grade levels – Etc. Rick’s tip: add message on title slide, “The webinar will begin shortly” 18

19. Agenda Preparing for the webinar Day of the webinar – Setting up and launching the webinar – Delivering and interacting with participants Follow-up after the webinar Next steps 19

20. Day of: Check your tech! Log into GoToWebinar early Check that your browser and i-Ready logins are working Check that your browser tabs and desktop are ready to be shown to customers 20

21. Day of: Launching GoToWebinar Gather your GoToWebinar login/password Sign in at least 15 minutes in advance Select the CORRECT webinar by checking customer name, date, and time 21

22. Day of: Launching GoToWebinar 22

23. Day of: Launching GoToWebinar 23

24. Day of: Launching GoToWebinar 24 If you start the wrong webinar, notify PD Ops immediately!

25. Day of: Starting the webinar After clicking start: – The webinar control panel opens – You can see when participants arrive – You control audio (mute/un-mute participants) – You are NOT yet showing your screen Click “Start Broadcast” to show your screen 25

26. Day of: Individuals vs. Group Scenario 1: Individuals logging in from multiple locations Scenario 2: Group logging in from one location – Connect with point person – Quick confirmation of training details (math and reading, Diagnostic only, grade levels, etc.) – Ask if there are any stragglers 26

27. Day of: Interacting with participants Scenario 1: Individuals – Handraising to check for understanding – Question box Scenario 2: Group – Can offer short breaks to discuss amongst themselves – The key is to identify a lead in the room 27

28. Day of: Troubleshooting Customer can’t hear you – Communicate back and forth via the question box – Usually an issue on their end; ask them to check their speakers You can’t hear the customer – Ask them to check their computer microphone – They can switch to a telephone on speakerphone – Proceed with the webinar; they type questions in the question box 28

29. Day of: Starting the PowerPoint Greet the participants If recording the webinar: – State that the webinar is being recorded – Click “Start Recording” – Wait 1-2 seconds – Repeat the name of the webinar and customer Begin the PowerPoint deck 29

30. www.support.gotomeeting.com 30

31. www.support.gotomeeting.com 31

32. Handout 32

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34. Day of: No-shows! Wait 10 minutes Call the school or contact person Email the contact person Rescheduling: PD Ops handles that! – Do NOT mark the shift as completed – You will still get credit for your time 34

35. Day of: Before ending webinar Remind to fill out survey Thank them for attending Stay online for 2-3 minutes at the end for final questions Announce the webinar will be turned off 35

36. Day of: Best Practices Follow the script in the facilitator’s guide Keep an eye on the question box Pause for questions at the end of sections Pay attention to timing 36

37. Agenda Preparing for the webinar Day of the webinar – Setting up and launching the webinar – Delivering and interacting with participants Follow-up after the webinar Next steps 37

38. Follow-up: Upload recording GoToWebinar prompts you to process the recording (takes a few minutes) You save the file on your computer You log back into GoToWebinar and upload the file 38

39. Follow-up: Get recording 39

40. Follow-up: Customer email 40

41. Follow-up: ShiftExpert Same as an onsite! Mark the shift completed and save Post final note in PD Record Chatter (copy and paste template) 41

42. Agenda Preparing for the webinar Day of the webinar – Setting up and launching the webinar – Delivering and interacting with participants Follow-up after the webinar Next steps 42

43. Next Steps Thank you for attending! We’ll follow up with managers to get you webinar-certified You’ll receive a follow-up email Please provide feedback on today’s training www.surveymonkey.com/r/webinar-training www.surveymonkey.com/r/webinar-training 43

44. Don’t forget! Your resources: Training & PD Resources page – Today’s deck – Webinar-specific PPT decks and facilitation guides for Getting Started & Understanding Data PD team support – Jessica Wheeler Tranchino (jwheeler@cainc.com)jwheeler@cainc.com – Macaull Jackson (mjackson@cainc.com)mjackson@cainc.com – Vanessa Cerullo (vcerullo@cainc.com)vcerullo@cainc.com 44

45. THANK YOU!! 45