1. Welcome to the CIGNA Meeting Center Training

2. We will be starting soon. In the meantime, please…
Thank you for joining today’s CIGNA Meeting Center Training
We will be starting soon. In the meantime, please…
Close all other applications you have running on your PC, to ensure a smooth delivery
Maximize your browser in order to experience a “full screen view”.
Q&A - Your audio lines are muted, but we will take verbal questions at the end of the session. Instructions to ask a verbal question will follow. - You may send “chat” questions throughout the session and we will address them during Q&A.
Technical HELP – should you need technical assistance during this session, please call the Support

3. Agenda Participant Toolbar – On the left hand side of your screen!
What’s New?
CIGNA Meeting Center - Audio Only Conferencing
What is CIGNA Meeting Center web?
Moderator Login
Moderator Meeting Management Area Scheduling Meetings Creating resources/ viewing reports
Moderator Toolbar Slides, Share, Webtour Participant Audio Control
Participant Login and “synchronizing” phone
Q&A
Please Fill Out the Exit Survey

4. Participant Toolbar
Chat
Participant List
Notes
Emoticons
Customize with Images
Full Screen Mode

5. Conference call capacity increased from 40 connections to 100
What’s new?
Ready-to-Meet just got better! Your new CIGNA Meeting Center has many enhancements:
Conference call capacity increased from 40 connections to 100
Advanced audio management controls via the web, such as ability to select participants to mute/unmute, dial-out, disconnect, sub-conference and lock.
Record any meeting to archive or playback at a later date.
Deliver a PowerPoint™ presentation in real-time via the Internet
Application Share to show participants any document or application from your PC

6. CIGNA Meeting Center information e-mailed to you
Your personal account information: announcement .
You will also receive a plastic card with your meeting information and a user guide in the mail.

7. Dialing into the audio
Moderator/Host: Step 1: Dial your Toll Free number Step 2: Enter your Host passcode, followed by the # Note - Don’t share your passcode with your audience
Participants: Step 1: Dial the Moderator’s Toll Free number (or the international number from outside North America). Step 2: Enter the Participant’s passcode, followed by the #. Participants who dial in before the Moderator will be placed on music hold.
This is the same process you have always used with the Ready-to-Meet service.

8. New Audio Commands
IMPORTANT! All commands must now be preceded and followed by the * (asterisk) key.
*Note – For a complete list of new audio commands, please download the user guide from

9. What is CIGNA Meeting Center?
CIGNA Meeting Center provides a way to host meetings online with up to 100 people - using just your Web browser and a phone.
Players include:
Moderator (account owner): Speaker and/or Facilitator
Co-Presenter(s): Speaker
Participant(s): Viewer
*Note – A Moderator has to be involved, in order to start and manage the meeting

10. Go to http://CIGNA.conferencing.com
Moderator Login
Go to
Set in Favorites (for easy access later)
Click ‘Moderator’ to access your web meeting management area

11. Moderator Login
Enter your Participant Passcode and your Host Passcode (you do not need the # when logging into the web portion)
Click Log In

12. Meeting Management Run an “Ad Hoc” meeting on demand
Schedule meetings and send invitations
- Schedule recurring meetings
Manage and view archives
Address Book
Pre-load and create resources that can be accessed during your meetings
Access reports after your meetings that can be downloaded into an Excel spreadsheet for tracking
Assistance

13. 1st Set Up
Click Set up
Select Preferences

14. Set Up - Preferences Verify Information Set Time Zone
Select Preferences

15. Upload Power Point

16. Schedule Meetings

17. Scheduling Wizard – Step 1

18. Scheduling Wizard – Step 2

19. Scheduling Wizard – Step 3

20. Scheduling Wizard – Step 4

21. Scheduling Wizard – Step 5

22. Launch a Live Meeting
“Ad Hoc” meeting on demand
Scheduled meetings

23. Moderator Default View

24. Moderator Toolbar – Slides

25. Application Showing Let’s take a look…
When you click on “Share” tab, your participants will see a grey screen until you:
Put a check next to the applications you want them to see and…
Bring it into the forefront on your screen
*Note – your participants will see your mouse movements and they will also see applications that you open in front of the one that you’ve selected.
Let’s take a look…

26. Application Showing cont…

27. Participant Status See who is connected on Web
See who’s connected on the audio
See who is talking or where noise is coming from
*Note – Audio and Web connections are “lines up” when participants enters their participant ID Code during the logon process (step #3).

28. Participant Synchronize
Moderator can “help” synchronize a participant by clicking and dragging name and phone #.
or…Participant can view their Participant ID code by clicking the “I” at the top of their toolbar and entering the code into their telephone key pad.

29. Muted Un-muted Audio Control – Muting Mute/ Unmute ALL
Mute/ Unmute individuals
“Self Mute/Unmute” by hitting *6* on telephone key pad (Moderator will have to provide these instructions to Participants, only if they want them to use it.

30. Audio Control – Designated Q&A
Answer questions in the order that they come in.
Automatically open the next line and mute the previous participant after questions are addressed.

31. Audio Control – Dialout

32. More Participant Controls
Promote To Presenter (others can share applications from their own PC
Move to Break-Out Room (private audio conference)
Disconnect from Audio
Rename
Un-synchronize Audio and Web (if you made a mistake)
Dismiss Participant

33. Lock Meeting Greet and screen new participants
Accept / Reject them from joining

34. Connection Status Audio goes “clear” if participants disconnect
Web goes from green, yellow to Red

35. Polling Questions
Gather Data Instantly
Publish Results
Introduce Interactivity
Anonymous

36. Quizzes
Assign a passing score
Stored in your account
Participants receive results immediately

37. Surveys
Automatically open at the beginning or end of a meeting
Attach to an invitation
Active during an archive

38. Reports
Meeting Report
Quiz Report
Survey Report
Download to an Excel spreadsheet.

39. Archives
Record your web meetings
Create Training Libraries or a Lecture Series
Deliverable in 3 formats
Zip File
Hosted Link CD

40. Security
Dedicated virtual room, protected by a personal Host code
Password protect each meeting
Lock a meeting
SSL – security on all meetings
Participant dismissal

41. Key Applications
Training Programs
Daily Meetings
Internal Communications
Product Launches
Interactive Demonstrations
Sales Presentations
Project Management
Help Desk Support
Webinars

42. Participant Login Invitations
From Invitation

43. Participant Login Home Page
Go to>
Enter Participant Passcode

44. Participant Login
Enter Name

45. Participant Login – synchronizing
Follow All 4 Steps to Join the Audio
* Note - Remind your participants to follow step # 3 (enter Participant ID), even though they are already able to hear the audio portion!

46. Participant Login - Resources
Resources Loading

47. Help
Genesys Help Desk 24X7 (for live meeting issues)
CIGNA CSC (for issues with downloads or individual PC’s) Toll Free: Toll: "CIGNA CENTRAL"
During a Meeting hit *10* or click
User Guides

48. Thank you for joining today’s training of the CIGNA Meeting Center!
Stay Tuned in for Q&A
Thank you for joining today’s training of the CIGNA Meeting Center!
Please fill out the exit survey that will pop open on your screen. Your feedback is valuable!

49. Q & A Verbal Questions? Text Questions?
Type questions in the box provided and hit send.