1. 3 Be’s to

2. Be Aware -

3. Be Adaptable - Be Aware - Be Adaptable -

4. Be Aware - Be Adaptable - Be Assertive - Be Aware - Be Adaptable - Be Assertive -

5. Be Aware -

6. "The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.” (& ears) Marcel Proust "The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.” (& ears) Marcel Proust

7. First Seek To ___________ Then Be ____________ First Seek To ___________ Then Be ____________

8. First Seek To Understand Then Be Understood Stephen Covey First Seek To Understand Then Be Understood Stephen Covey

10. Be Aware -

12. My Way Direct Decisive Dominant “D” Problems

13. Fun Way Inspiring Interacting Influencing “I” People

14. Steady Way Safe Sure Stable “S” Pace

15. Right Way Cautious Correct Conservativ e “C” Proceedures

16. My Way Steady Way Right Way Fun Way

17. My Way Steady WayRight Way Fun Way Outgoing Reserved

18. My Way “D” Steady Way “S” Right Way “C” Fun Way “I” Outgoing Reserved Task People

26. Round 1 - Question 1 Your boss referred you to another manager for information you need to complete a report. On first meeting him, he appears to be quiet and not very sociable. You would establish rapport by: a. Showing warmth,openness and humor. b. Explain the specific reasons why you are seeking his expertise. c. Jumpng right in by telling him what you need. d. Being informal, low pressure but methodical.

27. Round 1 - Question 2 When asking a quick-paced,results orientated colleague to become the team leader of a new project you have been assigned, you would: a. Emphasise how this project will save effort and costs, making her look good to others. b. Focus on the logic of picking her as team lead. c. Be direct about the bottom line results this project will achieve. d. State how much you need her help and depend on her.

28. Round 1 - Question 3 You’re boss has asked to ensure that a team member, who is positive, people orientated and outgoing but regularly late for meetings, be on time. It is important to: a. Discuss the boss’s need for punctuality emphasising how much he and the other team members appreciate it. b. Keep a cool, professional manner. c. Tell him what the boss wants without any further discussion. d. Maintain a slow, calm pace throughout the discussion with him.

30. Be Aware - Listen! 1.

31. 2.

32. 3.

33. 4.

34. 5.

35. 6.

36. 7.

37. 8.

38. 9.

39. 10.

40. 11.

41. Be Aware - Be Adaptable - Be Aware - Be Adaptable -

47. Be Assertive -

48. Deletes

49. I didn’t say he bit my dog

50. Be Assertive -

51. Deletes Distorts

52. All Poms are.......

53. Be Aware - Be Adaptable - Be Aware - Be Adaptable -

54. Be Assertive -

55. Ask: “Who specifically?” “How specifically?” “Which specifically? “Quality?” “Quantity?” “When specifically?’ Be Assertive - Ask: “Who specifically?” “How specifically?” “Which specifically? “Quality?” “Quantity?” “When specifically?’

56. Deletes Distorts Generalises

59. Be Aware - Watch & Listen. Energy Pattern Be Adaptable - Match Be Assertive - Ask ?’s for Deleted, Distorted or Generalised Info. Be Aware - Watch & Listen. Energy Pattern Be Adaptable - Match Be Assertive - Ask ?’s for Deleted, Distorted or Generalised Info.

60. Jon Pratlett success@jonpratlett.com 02 93694120 success@jonpratlett.com Jon Pratlett success@jonpratlett.com 02 93694120 success@jonpratlett.com