Presentation is loading. Please wait.

Presentation is loading. Please wait.

Apply Quality Management Techniques Project Quality Processes Certificate IV in Project Management 17871 Qualification Code BSB41507 Unit Code BSBPMG404A.

Published byBrendan Gervais Gilbert Modified over 8 years ago

Similar presentations

Presentation on theme: "Apply Quality Management Techniques Project Quality Processes Certificate IV in Project Management 17871 Qualification Code BSB41507 Unit Code BSBPMG404A."— Presentation transcript:

1 Apply Quality Management Techniques Project Quality Processes Certificate IV in Project Management Qualification Code BSB41507 Unit Code BSBPMG404A

2 Project Quality Management Processes
PMBOK Project Quality Management Processes - 8.1 Plan Quality 8.2 Perform Quality Assurance 8.3 Perform Quality Control Related processes from Project Integration Management – 4.2 Develop Project Management Plan 4.6 Close Project PMBOK 4th Edition

3 Learning Objectives Understand the importance of project quality management for delivering products and services. Define project quality management and understand how quality relates to various types of projects. Describe quality management and its relationship to project management. Understand the difference between quality assurance and quality control. Describe the outputs of project quality management processes.

4 Reading – Cost Processes
Please take some time to review the PMBOK Chapters 4.2, 8.1, 8.2, 8.3, 4.6 and the Project Quality Standard AS ISO 10006 This could take 45 to 60 minutes

5 4.2 Develop Project Management Plan
This is the process of defining and documenting the actions necessary to prepare and integrate all subsidiary plans for each of the 8 key knowledge areas of project management. The planning processes for all project management key knowledge areas are normally performed at the same time and during this process, or expanded upon shortly afterwards. It is progressively updated during project execution via the Perform Integrated Change Control process (PMBOK 4.5) Initiation Planning Execution Close Monitor Control Adapted from PMBOK 4th Edition

6 4.2 Develop Project Management Plan
Typically, a stand alone plan will be developed for Quality. This is contained in the Quality Management Plan document. It is important that Quality Assurance and Quality Control processes are defined and planned during the early stages of the Planning phase. It can be very costly and also cause delays if these processes need to be included once the project is into Execution. The Quality planning process (8.1) happens concurrently with the project management planning process (4.2) Adapted from PMBOK 4th Edition

7 Quality Management Plan
The Quality Management Plan establishes the standards and processes to be used in Quality Assurance and Quality Control activities. It is often overlooked on the assumption that it is too difficult to put together and that the project team will just know what is expected in terms of quality. This can result in a failure to meet project, product and deliverable quality requirements, which can leads to failure of the project or expensive rework and defect repair. Common inclusions in the Quality Management Plan – Links to organisational quality management policies and procedures Links to specific quality standards that must be achieved Detailed quality requirements Quality Assurance process and tool definitions Quality Control process and tool definitions Defect tracking and repair processes Initiation Planning Execution Close Monitor Control Adapted from PMBOK 4th Edition

8 8.1 Plan Quality The process of identifying quality requirements and standards for the project, product and deliverables. Includes the detailed definition and documentation of the quality assurance and quality control activities, processes and tools, as well as detailed quality requirements and quality standards. The quality planning process (8.1) happens concurrently with the project management planning process (4.2) Quality is often sacrificed when pressure is applied to reduce costs or timeframes Occurs during Planning Initiation Planning Execution Close Monitor Control Adapted from PMBOK 4th Edition

9 8.1 Plan Quality Inputs to Plan Quality
Scope Baseline - Scope Statement and WBS Cost baseline Schedule baseline Risk Register Government regulations Standards – internal and external Quality Management System Quality policies and procedures Lessons learned from previous projects Tools and techniques included in Quality Introduction in the Learning Program. Adapted from PMBOK 4th Edition

10 8.1 Plan Quality Outputs of this process include –
Quality Management Plan Detailed contents covered in slide 7 Quality Metrics Part of detailed quality requirements Quality Checklists Part of Quality Control and sign off processes Process Improvement Plan – advanced technique Most relevant to projects with specific process improvement outcomes, e.g. those using Six Sigma’s project methodology Project Document Updates Stakeholder Register and Responsibility Assignment Matrices (part of Project Human Resources) Initiation Planning Execution Close Monitor Control Adapted from PMBOK 4th Edition

11 Quality Assurance vs Quality Control
Quality control and quality assurance are important concepts, yet most project managers have only a vague understanding of the meanings and the differences between these terms. Quality Assurance – Quality assurance activities are focused on the process used to create the deliverable. periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards. Quality Control – Quality control activities are focused on the deliverable itself monitoring specific project results to ensure that they comply with the relevant quality standards

12 8.2 Perform Quality Assurance
The process of executing the quality assurance processes that have been designed during planning. Quality processes that are applied during the development of products and deliverables. Always the responsibility of the Project Manager, but often there are internal quality assurance departments that will offer assistance in standards and execution. Associated with continuous process improvement Occurs during Execution Initiation Planning Execution Close Monitor Control Adapted from PMBOK 4th Edition

13 8.2 Perform Quality Assurance
Inputs to Perform Quality Assurance Quality Management Plan Process Improvement Plan – advanced technique Quality Metrics Work Performance Information Status Information Quality Control Measurements Tools and techniques included in Quality Introduction in the Learning Program. Initiation Planning Execution Close Monitor Control Adapted from PMBOK 4th Edition Adapted from PMBOK 4th Edition

14 8.2 Perform Quality Assurance
Outputs of this process include – Updates to Quality Standards Change Requests Defect Reports and Defect Register Updates to Quality Management Plan Updates to Schedule Management Plan Updates to Cost Management Plan Quality Audit and Status Reports Updates to Training Plans Updates to Process Documentation Initiation Planning Execution Close Monitor Control Adapted from PMBOK 4th Edition

15 8.3 Perform Quality Control
The process of executing the quality control processes that have been designed during planning. Quality monitoring and sign off processes that are applied on completion of deliverables and products during execution of the project. Quality monitoring and sign off processes that are applied upon completion of the entire project to determine overall success against both performance measures and quality requirements. Always the responsibility of the Project Manager, but often there are internal quality control departments that will offer assistance, e.g. many IT departments have separate software testing teams. Associated with continuous process improvement Occurs during Monitoring and Control Initiation Planning Execution Close Monitor Control Adapted from PMBOK 4th Edition

16 8.3 Perform Quality Control
Inputs to Perform Quality Control Quality Management Plan Quality Metrics Quality Checklists Work Performance Information Status Information Approved Change Requests Products and Deliverables for review and testing Quality standards and policies Defect reporting procedures Tools and techniques included in Quality Introduction in the Learning Program. Adapted from PMBOK 4th Edition Adapted from PMBOK 4th Edition

17 8.3 Perform Quality Control
Outputs of this process include – Quality Control Measurements New Change Requests Validated Change Requests Validated Defect Repairs Validated and signed off Products and Deliverables Completed Checklists Lessons Learned Updates to Quality Management Plan Updates to Process Improvement Management Plan Updates to Quality Standards Initiation Planning Execution Close Monitor Control Adapted from PMBOK 4th Edition

18 Project Quality Management Forum
Think about a work related or personal project you have worked on – or a case study. What was the level of quality the project was trying to achieve? Do all projects strive for the highest quality? Or is quality sometimes compromised to achieve other objectives (time savings, cost savings)? Has this worked for the project? Share an example. Share some examples of standards that are applicable to the above project. Remember these don’t need to be international standards they may be standards set by your project or organisation. For the quality standards you identified, think of quality assurance and quality control processes you could use to make sure the standards are met by the project. Then go to the Forum on Project Quality Management, discuss your findings and suggestions. Research Practice Comment

19 Project Cost Quiz Revise PMBOK Chapter 8
Go to Tests & Tasks and take the Project Quality Quiz There are 10 True or False questions and 5 multiple choice questions The Quiz is worth 10% of your overall mark for this unit You will receive your mark immediately upon completion If you are unhappy with your result you can complete the Quiz again, up to a maximum of two submissions Read Understand Results

20 Next Steps Please proceed to Tests & Tasks and take
the Project Quality Quiz. Be sure that you have completed the Project Quality Exercises and participated in the Forums. Best of Luck! These are all due at the end of Week 8 in the Course Delivery Schedule 20

Download ppt "Apply Quality Management Techniques Project Quality Processes Certificate IV in Project Management 17871 Qualification Code BSB41507 Unit Code BSBPMG404A."

Similar presentations

Project Change Management

Project Change Management
10.5 Report Performance The process of collecting and distributing performance information, including status reports, progress measurements and forecasts.

10.5 Report Performance The process of collecting and distributing performance information, including status reports, progress measurements and forecasts.
BSBPMG501A Manage Project Integrative Processes 4.3 Direct and Manage Project Execution This is the process of performing the work defined in the project.

BSBPMG501A Manage Project Integrative Processes 4.3 Direct and Manage Project Execution This is the process of performing the work defined in the project.
© 2008 Prentice Hall11-1 Introduction to Project Management Chapter 11 Managing Project Execution Information Systems Project Management: A Process and.

© 2008 Prentice Hall11-1 Introduction to Project Management Chapter 11 Managing Project Execution Information Systems Project Management: A Process and.
Assessment Activities

Assessment Activities
Project Human Resource Management

Project Human Resource Management
Apply Quality Management Techniques Week 8 Project Quality Introduction and Processes Certificate IV in Project Management 17871 Qualification Code BSB41507.

Apply Quality Management Techniques Week 8 Project Quality Introduction and Processes Certificate IV in Project Management Qualification Code BSB41507.
Certificate IV in Project Management Project Management Environment Course Number 17871 Qualification Code BSB41507.

Certificate IV in Project Management Project Management Environment Course Number Qualification Code BSB41507.
BSBPMG506A Manage Project Human Resources 9.1 Develop Human Resource Plan The process of identifying and documenting project roles, responsibilities, required.

BSBPMG506A Manage Project Human Resources 9.1 Develop Human Resource Plan The process of identifying and documenting project roles, responsibilities, required.
PMP® Exam Preparation Course

PMP® Exam Preparation Course
4.2 Develop Project Management Plan

4.2 Develop Project Management Plan
BSBPMG402A Apply Time Management Techniques 1 Apply Time Management Techniques Week 6 Project Time Processes – Part 2 C ertificate IV in Project Management.

BSBPMG402A Apply Time Management Techniques 1 Apply Time Management Techniques Week 6 Project Time Processes – Part 2 C ertificate IV in Project Management.
Click on Next to continue Introductio n Inputs Tools and Techniques Outputs Next 12.2 Conduct Procurements: Introduction The process of obtaining seller.

Click on Next to continue Introductio n Inputs Tools and Techniques Outputs Next 12.2 Conduct Procurements: Introduction The process of obtaining seller.
BSBPMG502A Manage Project Scope Manage Project Scope Project Scope Processes Part 1 Diploma of Project Management 17872 Qualification Code BSB51507 Unit.

BSBPMG502A Manage Project Scope Manage Project Scope Project Scope Processes Part 1 Diploma of Project Management Qualification Code BSB51507 Unit.
Certificate IV in Project Management Week 3 – Scope Management Course Number 17871 Qualification Code BSB41507.

Certificate IV in Project Management Week 3 – Scope Management Course Number Qualification Code BSB41507.
Apply Communication Management Techniques Project Communication Processes – Part 1 Certificate IV in Project Management 17871 Qualification Code BSB41507.

Apply Communication Management Techniques Project Communication Processes – Part 1 Certificate IV in Project Management Qualification Code BSB41507.
Certificate IV in Project Management Introduction to Project Management Course Number 17871 Qualification Code BSB41507.

Certificate IV in Project Management Introduction to Project Management Course Number Qualification Code BSB41507.
BSBPMG404A Apply Quality Management Techniques Apply Quality Management Techniques Unit Guide C ertificate IV in Project Management 17871 Qualification.

BSBPMG404A Apply Quality Management Techniques Apply Quality Management Techniques Unit Guide C ertificate IV in Project Management Qualification.
BSBPMG402A Apply Time Management Techniques Apply Time Management Techniques Unit Guide C ertificate IV in Project Management 17871 Qualification Code.

BSBPMG402A Apply Time Management Techniques Apply Time Management Techniques Unit Guide C ertificate IV in Project Management Qualification Code.
Certificate IV in Project Management Course Structure Course Number 17871 Qualification Code BSB41507.

Certificate IV in Project Management Course Structure Course Number Qualification Code BSB41507.

Similar presentations

Ads by Google