2. Swisscom – CERN meeting – 9th April 2013

3. Universal Videoconference with Vidyo Videoconference at CERN Vidyo@CERN: scale and infrastructure Service Access Service Support Integrations QA processes Future plans 3

4. Videoconference at CERN H323 rooms since early 00’s Now ~70 equipped rooms H323 MCU services Collaboration with French CNRS on MCU service Own service since 2007 (based on Codian MSE8000) 4

5. Videoconference at CERN EVO since the late 90s Built on the requirements of HEP communities Tender needed in 2008 following EVO’s change of business model Setup of a committee with representatives of major user communities Establishing requirements Informal market survey Only two products could cope with specs Pilot for 6 months Selection of Vidyo 1st January 2013: end of EVO support at CERN 5

6. Vidyo at CERN Since December 2011 Universal videoconference system From Vidyo clients (connection through Vidyo routers) Desktops (Windows, MacOSX, selected linux flavors) Mobile devices (iOS and Android) From 3 rd -party clients (through Vidyo gateways) Rooms (CERN VC rooms) to the H323/SIP protocols Phones Strong points Extensible (several hundreds in a single meeting) Very small latency (natural interactions) Good A/V quality and resilience/adaptability to poor network conditions Simple interface Good integration possibilities 6

7. CERN Vidyo Service Scale ~20000 users 800-1600 simultaneous connections 21-168 simultaneous H323 (rooms) 12 simultaneous recordings 7

8. Vidyo Eligible Users Anyone with a valid CERN account Register at https://account.cern.ch/account/ “Services” linkhttps://account.cern.ch/account/ can participate in meetings create virtual rooms invite other users moderate meetings Non-CERN users can participate as guests 8

9. CERN Vidyo Worldwide Service Topology Portals Routers Gateways Router Proxy 2 20 10 9

10. Vidyo: Usage Evolution 10

11. Vidyo: Usage Evolution 11

12. Usage Evolution Current peaks max Simultaneous connections: ~750 max number of people in one meeting: 252 max phone usage: 100k minutes in 1 month more than 3200 meetings per month more than 5000 distinct users and 3000 Guests per month more than 18000 clients have been installed (mobile and desktop) 12

13. Indico Service 13

14. Indico Service THE CERN hub for event management Meeting and conference organisation (schedule, document management, registration, e-payment, etc.) Central repository and long- term archive of event- related documents Physical room bookings Collaboration services bookings Chat interface 14

15. Indico – Events Management 15

16. Access From Desktops Indico Vidyo portal Participants Managers 16

17. Access from CERN Meeting Rooms Room VC equipment This PC 17

18. Access from non-CERN meeting rooms IVR: dial gateway IP CERN or Internet2 18

19. Access from Phones Dial one of Geneva (CH): +41225330322 CERN (CH): 71400 or +41227671400 Tool free number (US): +18665777460 London (UK): +442030510622 Madrid (SP) +34911233708 Tokyo (JP) +81345790501 Nikhef (NL): +31207165248 Desy (DE) +494089981350 Cesnet (CZ) +420950072376 Enter the meeting extension and «#» 19

20. Service Support 1 st level: 2 nd level: 3 rd level: CERN Service Desk Onsite specialised technicians Vidyo Engineers CERN Engineers Rooms, presence 20

21. Service Support 21

22. Service Support Major disruptions Related to Vidyo bugs Mostly on gateways: h323 disconnections Linux clients Related to infra configuration Badly set firewalls: regular disconnections Reached maximum connections: saturated router pools Related to integration issues Indico integration: users isolated in meeting «islands» Status notification server 2.5h down time in March Related to peripheral services Phone.com initial failures 22

23. Service Support Users training Internal CERN technical training Users information How to best use VC in general Best equipment 23

24. Integrations CERN users database Synchronisation script running every 30 mn Using Vidyo web service APIs Using LDAP link option on portal CERN Indico server Direct call to Vidyo web service APIs CERN Vidyo dashboard Direct SQL queries to CDR DB Infrastructure monitoring interface (in progress) Infrastructure monitoring interface Added Nagios to all servers Calls to the CDS DB 24

25. Weekly meetings with Vidyo Keep sync with service changes Discuss issues Beta tests of new features Defined set of tests (~200) executed before any upgrade Portal Client Integration Staging environment 25 QA Processes

26. Staging 26 QA Processes

27. Beta tests 27 QA Processes

28. VC/Vidyo use cases Standard Work meetings Point2point calls Distance learning Recruitment interviews Challenging Remote Operation Centers CERN Collaborations Meetings Public outreach: Masterclasses 28

29. Service Evolution New client with integrated chat - Q2 2013 New phone access points in CERN collaborating institutes - 2013 Skype gateway – Q2 2013 Linux consolidation – Q2 2013 Recording – Q3 2013 Webcasting Infrastructure virtualisation SSO? 29

30. Vidyo Service at CERN info: http://cern.ch/vidyo status page: http://avc-dashboard.web.cern.ch/Vidyo contact: Joao.fernandes@cern.ch Thomas.baron@cern.ch vidyo-support@cern.ch 30

31. Thank you for your attention Questions ? 31

33. Backup Slides 33

34. Indico Service site http://indico.cern.ch info http://information- technology.web.cern.ch/services/fe/indico http://information- technology.web.cern.ch/services/fe/indico status page http://avc-dashboard.web.cern.ch/Indico contact Indico-support@cern.ch 34

35. Vidyo: Company Profile Based in Hackensack NJ, USA Founded 2005 250+ employees 60+ in R&D Industry traction Based on multiple patents around h264 SVC Several major OEMs: Google+ hangouts, HP, Nintendo Wii U 50+ worldwide service providers 3000s customers 35

36. Vidyo Client Main Features Main features Up to 8 videos displayed – last speakers Number and display format selectable Self view Multiple screen and window sharing List of participants Firewall traversal Using Vidyo proxy 36