www.ThinkHDI.com Membership Levels Forum | $4,500 - $6,500 (depending on group) – Strategic group of leaders Meet face-to-face 2-3 meetings per year depending on group – Forum Groups include: Customer Technical Support Desktop Support Executive Government Healthcare Providers Higher Education Law Retail Support Center Leadership
www.ThinkHDI.com Membership Levels Platinum Plus Membership | $1,995 – 1 Platinum Membership – 4 Gold Memberships (Plus Golds) Can purchase additional Gold memberships for $395 – 1 online Certification Course (SCR, SCA, DST) – 1 ITIL Lite for all 5 members – Access to HDI Support Center Self-Evaluation – Local Chapter Membership – Online Resources – SupportWorld for all named members – Discounts for Conference and training for all employees at members location.
www.ThinkHDI.com Membership Levels Platinum Membership | $795 – 1 Platinum Membership 2 web only accounts Can purchase an additional gold for $395 – 1 online Certification Course (SCR, SCA, DST) – Access to HDI Support Center Self-Evaluation – Local Chapter Membership – Online Resources – SupportWorld – Discounts for Conference and training for all employees at members location.
www.ThinkHDI.com Membership Levels Gold | $495 – 1 Gold Membership 2 Web-Only accounts – 1 ITIL Lite Course – Access to HDI Support Center Self-Evaluation – Local Chapter Membership – Online Resources – SupportWorld – Discounts for Conference and Training
www.ThinkHDI.com Membership Levels Silver | $165 – 1 Silver Membership – Local Chapter Membership – Online Resources – SupportWorld – Discounts for Conference and Training – This is an online only membership
www.ThinkHDI.com Membership Levels Bronze | $75 – Local Chapter Membership Student | $35 – Equal to a Silver – Specific Application Educational Institution Student ID Number Major Expected year of graduation Trial Membership | Free 3 Month Silver Membership Member will receive an invoice Chapters can give away *Membership Applications are in Live Meeting Handouts
www.ThinkHDI.com New Membership When a NEW member signs up the membership is active (assuming we have received payment): – Online: 1 business day turn around – Phone: Immediately – Fax: Immediately What does the member get after they join? – Email welcoming them This email has their username and password to thinkhdi.com – New Member Kit Silver Member: – Welcome Letter, Membership Certificate, HDI Fact Sheet and HDI History Sheet Gold and Above: – (See Silver) and Note Pad, Current SupportWorld, Focus Book, Practices and Salary Report, Service and Support Handbook
www.ThinkHDI.com Renewing Membership What does HDI do for renewals? 90 days from Expiration – A hard copy invoice is sent (blue paper) 60 days from Expiration – Email Reminder is sent 30 days from Expiration – An email reminder is sent to the member – A phone call is made to remind the member of the approaching expiration. 30 days after Expiration – Sorry we lost you email
www.ThinkHDI.com How can a Member Renew? Mail invoice with payment Call our Customer Care Center Fax in invoice with payment RENEW ONLINE! (this is not a typo!)
www.ThinkHDI.com Cynthia Monroe Member At Large Member Advisory Board Eddie Vidal Southeast Regional Dir. Terry Allen Central Regional Dir. Bryan Kercheval Mid West Regional Dir. Kelly McLaughlin Northeast Regional Dir. Chair-Elect Kerri Hanna HDI Representative Sandy Seroskie Chairman Tony DiPerna Member At Large Vikki Janson Member At Large Brandon Caudle Western Regional Dir. Yvonne Harrison Committee Member Jeff Brooks Member at Large Craig Baxter HDI Representative Tony Bigonia Financial Regional Dir. Leslie Cook HDI Representative