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2010 Health Educator’s Institute Honda of America, Mfg., Inc.
Kevin Decot, Senior Staff Administrator — Wellness Team Manager Oct 13, 2010
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Our Founder- Mr. Honda Soichiro Honda
(1906 – 1991) Born in Komyo Village (now Tenryu City), Iwata County, Shizuoka Prefecture, Japan Founded Honda Motor Company Established first overseas subsidiary, in Los Angeles Inducted into Automotive Hall of Fame Our company was founded in 1948 by an innovative young man named Soichiro Honda, who had a passion for always improving the products he developed. In 1946, in post-war Japan, Mr. Honda began a humble business by mounting surplus engines onto bicycles. He soon learned that those engines were not reliable. So, in 1946 he established the Honda Technical Research Institute to engineer and produce small, high-quality 2-cylinder motorbike engines. Based on customer acceptance of those first products, Honda Motor Company was founded two years later. Photos: (top left) Mr. Honda as a young man. (lower left) Mr. Honda in motorcycle manufacturing plant. (center) Mr. & Mrs. Honda at the Automotive Hall of Fame Induction in 1989. (far right) Mr. Honda visiting Honda of America Mfg. in 1989. 1
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Company Philosophy Basic Principles Company Principle
Respect for the individual and The Three Joys Company Principle Maintaining a global viewpoint, we are dedicated to providing products of the highest quality, yet at a reasonable price for worldwide customer satisfaction. Management Policies Proceed always with ambition and youthfulness. Respect sound theory, develop fresh ideas and make the most effective use of time Enjoy your work and encourage open communication Strive constantly for a harmonious flow of work Be ever mindful of the value of research and endeavor The fundamental beliefs of Honda Motor Company are expressed through the Basic Principles, Company Principles and Management Policies. Basic Principles: Respect For The Individual comes from a fundamental belief in the uniqueness of the human being, and the contributions of each associate in our company have created our success. Because of our belief in the value of each individual, it is our goal to provide a sense of joy to those who buy, sell, and create our products and services. Company Principle: Mr. Honda developed the company principle in 1956 as a philosophy to guide the company. All company business decisions made today trace back to this company principle. Management Policies: Honda established five management policies to guide associates in the performance of their daily responsibilities. These management policies help all associates put the shared company philosophy and principle into practice. Proceed always with ambition and youthfulness. Seek out challenge with a fresh, open-minded passion for learning. Respect sound theory, develop fresh ideas, and make the most effective use of time. Challenge old habits with fresh ideas based on sound theory. Approach tasks efficiently and productively. Enjoy your work, and encourage open communication. Take pride in your work and strive for a feeling of accomplishment. Strive constantly for a harmonious flow of work. Consider all other associates as customers and strive to create teamwork. Be ever mindful of the value of research and endeavor. We should always see improvement and never be satisfied with “what is.” 2
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Mr. Honda’s Personal Philosophy
“Action without philosophy is a lethal weapon. Philosophy without action is worthless.” Soichiro Honda 3
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Honda is a “Mobility” Company
In many ways, Honda considers itself a “mobility company” Honda is most often associated with the automotive and motorcycle divisions of its business. Some are surprised to learn that the company produces power products, such as personal watercraft and snow throwers; home-use cogeneration units; and even has entered the solar cell business. The company is also preparing to manufacture aircraft engines and the HondaJet Honda’s continuing innovations in mobility include robotics to assist with human services and renewable energy sources to ensure an energy infrastructure for our future. 4
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Honda of America Mfg., Inc.
East Liberty Auto Plant Marysville Auto Plant CR-V Element Accord Crosstour Anna Engine Plant Accord Sedan Accord Coupe Honda of America refers to these four plants: Marysville Motorcycle Plant (MMP); Marysville Auto Plant (MAP); Anna Engine Plant (AEP) and East Liberty Auto Plant (ELP). Honda of America Manufacturing began operations by producing motorcycles in 1979, with auto production starting in 1982 at the Marysville Auto Plant, which today has the capacity to produce 440,000 vehicles annually. It currently produces the Accord 4-door; Accord 2-door; Acura TL; and, Acura RDX. In 1985, Honda of America began producing engines in Ohio at the Anna Engine Plant. This plant now has capacity to build 1.18 million engines annually and is Honda’s largest auto engine plant in the world. In addition to engines, this facility produces brake and suspension components, and nearly all of the steel parts for those engines. A second automobile plant began production in December, 1989 in East Liberty, Ohio, where the CR-V and Element now are in production. East Liberty has the capacity to build 240,000 vehicles annually. Acura TL Acura RDX 6-Cylinder Total number of associates= 10,115 Total number of spouses= 7,411 Total Covered Lives= 30,615 4-Cylinder Drive shaft, brakes
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Laughter is Great Medicine!
“The red circles are your red blood cells. The white circles are your white blood cells. The brown circles are donuts. We need to talk.” Laughter is Great Medicine!
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Integrated Strategy Desired Outcome (ROI) …Sustainability
Health Care Plan Design Destination Wellness Workforce Stability Instill consumerism through an account-based health care plan design using a health reimbursement account Establish a culture and mindset of wellness through integrated programs, with participation determining health care plan eligibility (“Active” or “Passive”) Strengthen daily workforce availability through policy and program modifications Desired Outcome (ROI) Strengthen Competitiveness …Sustainability Organization Employment Benefits Leverage Existing Commitment (90+) 7
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Health Care Plan Design
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After health fund is used
Plan Design Each Associate’s Health Plan Features are Determined by Their Level of Participation in the Program *Implemented in Apr 2007 Annual Health Fund (Health Reimbursement Account) Amount based on single/family status and wellness participation Active associate receives $1K/3K Passive associate receives $500/$1,500 After health fund is used PWA Completion (HRA) Wellness Engagement + = Active Healthcare Plan No PWA (No HRA) Non-Wellness and or = Passive Healthcare Plan Deductible Amount based on single/family status Active associate: $250/$625 Passive associate: $375/$940 After deductible Out-of- Pocket Associate pays 10% of cost until out-of-pocket (OOP) max Active associate: $1,000/$2,750 Passive associate:$1,500/$4,125 9
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Any balance remaining in health fund can be carried over to next year
Plan Design Key Points Any balance remaining in health fund can be carried over to next year At retirement, remaining balance in health fund can be used as post retirement medical credits All preventive care is paid 100% & is not deducted from health fund account Prescription drug co-pays are not included in health fund 10
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Associate Medical Cost Sharing
Associates currently pay no premium cost 11
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Destination Wellness 12
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Wellness Initiative Business Drivers
Aging Workforce Double Digit Medical Inflation Diet & Lifestyle of children are accelerating healthcare issues New drugs, more drugs = Increased utilization potential Lack of Consumerism Inappropriate Healthcare Utilization Wellness Initiative Business Drivers Business Drivers for Wellness Supportive Environment Awareness Behavior (Cultural) change Life Style Change Wellness Model $ + 13
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Traditional Healthcare System Strategy Characteristics
Strategy Blueprint Lack of engagement Group Catastrophic illness Group -HAM should support them Healthy Group OK Focus on this Group!! Covered Life $ Focal Point Medical Cost Engage Manage Maintain Proactive Care of Health System Reactive Traditional Healthcare System o o Paradigm Shift Strategy Philosophy Strategy Characteristics …Voluntary Involvement …Sustainability …Cost Sharing HAM- 2020 …No premiums …Utilization based impact …Catastrophic protection Mindset Change …Integrated Cost of Healthcare 1 Participation Utilization 2 Drivers Lack of Consumerism 3 14
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Focus on Production Characteristics
Genba Support Focus on Production Characteristics ELP MAP AEP 15
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Injury Recovery Activities
Genba Support Summary <Reactive> Inclusion of stretching & strengthening activities to the Early Intervention Program (EIP) Injury Recovery Activities Incident Investigations w/ nurses Conditioning for associates in Active & Post Medical Programs Injury Prevention Activities Collaborate w/Mfg Safety to analyze Plant specific issues Expand Work Hardening (beyond) frame assembly <Proactive> Job demand analysis (JDA) Conditioning for high physical stress Processes and/or limited rotations areas <Proactive> Promote Safety Awareness activities Associate Education Activities Collaborate w/Dept. Safety to develop team specific trainings Develop dept. specific stretching programs <Proactive> Wellness Promotion Activities Collaborate w/Admin to analyze Plant specific Health Promotion opportunities Promote DW events & activities throughout plants Develop a DW representative Network Create an “Associate-Centric” model at the Genba to promote health and wellness of associates, reduce injuries and improve workforce stability. 16
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Work Hardening ROI Proposition / Example
PAST HISTORY PATH FORWARD 1. Training Format Time 1-3 mos 4-10 mos 11-36 mos 37> mos Before After 2. Program Components Incident rate high in first 90 days (from 2006 & 2007 data) Sprains & Strains CTD = 80% Ttl incidents 54% How to best provide our Associates with the necessary tools for success Sprains & Strains 26% CTW New Assoc placed on hard jobs No f/up after initial placement Little training on job process Little technique or reinforcement 3. Program Results + 68% Reduction in New Associate Safety Incidents First 90 days after placement (FY2006 / FY2008) Cost Avoidance = $2,900,000 Physically unprepared for work environment 17
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Enhanced Conditioning Program Selection Process
Selection Criteria: Mfg/Dept request (restricted associates and/or limited rotations) Physician request (plan of care) Current RTW participant (TWA participants) ECP Outline: 2-3 days/week 8 week program Pre & post assessment Conditioning Process Overview 18
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Components of Enhanced Conditioning Program
* Help increase endurance and strengthen the heart * Help elongate the muscle and improve Range Of Motion (ROI) Flexibility * Increase abdominal & low back strength in order to help stabilize/protect the spine & torso region. * Increase overall body strength through gradual overload on musculoskeletal system Cardiovascular Core Resistance 19
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Genba Enhanced Conditioning Program Room
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ECP Results for Marysville Auto Pilot
*Associate A= 7% Positive Decrease *Associate B= 15% Positive Decrease *Associate A= No Change *Associate B= 1% Positive Change *Associate A= 18% Positive Change in Systolic 13% Positive Change in Dystolic *Associate B= 5% Positive Change in Systolic *Associate A= 14% Positive Decrease *Associate B= 21% Positive Decrease 21
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ECP Results for Marysville Auto Pilot
*Associate A= 3% Positive Increase *Associate B= 32% Positive Increase *Associate A= 36% Positive Change *Associate B= 100% Positive Change *Associate A= 18% Positive Decrease *Associate B= 19% Positive Decrease <ECP Pilot Results> Flexibility Average improvement of 18% in Hamstring & Shoulder Flex Cardiovascular Average improvement of 11% in resting heart rate Core Strength Average improvement of 68% 22
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Targeted Programs 23
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Wellness Culture Transformation Overview
Component 83Ki 2006 84Ki 2007 85Ki 2008 86Ki 2009 87Ki 2010 88Ki 2011 89Ki 2012 Characteristic (Culture) Stages Educate Aware Preparation Contemplate Begin Engagement Core Actions Assoc Spouse Introduce Wellness as Priority & Destination Culture Wellness Culture is Embraced Wellness is Everyone’s Responsibility Tactical Strategic Paradigm Change Strengthen Engagement Action Commitment Intrinsic Motivation Targeted Programming PWA Assoc PWA – Get Acquainted PWA - Baseline PWA - Update PWA - Update PWA - Update PWA - Update PWA - Update Spouse PWA - Baseline PWA - Update PWA - Update PWA - Update PWA - Update PWA - Update Maintain Passports to Wellness Activities Passports to Wellness PWA Maintain Passports to Wellness Activities PWA Wellness Model Passports Menu *Motivate individual engagement in the care of their health Fitness Education & Awareness Awareness Supportive Environ. Life Style Change Preventive Care Behavior (Cultural) change PWA Passports Categories 24
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Education 25
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Fitness 26
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<Passports to Wellness Summary>
Preventive 39 Total Activities <Passports to Wellness Summary> Education= 20 activities offered at wellness centers and/or e-based Preventive= 8 various medical exams/screenings (including blood draw) Fitness= 10 activities through wellness centers and 1 e-based 27
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Targeted Programs Image
Financial Fitness Community Outreach Farmers Market Lunch & Learns “Community” Gardens Live Fit Education Series Wellness Speaker Series Community-based Behavioral Counselors Urgent Care Services Diet/Nutrition Programs Relaxation Programs Exercise Program Change 28
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Communication/Marketing
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Communication & Awareness Highlights
Initiative Accomplishments Communication SAP Strategic action plan for communication developed and implemented per fiscal year Targeted Messaging Thematic approach Wellness Website Deployment of Destination Wellness website for associates and family members Portal to Health Mgt Ctr On-line resource for health and wellness information New Hire Orientation Wellness component added to each new hire orientation Associate accountability Health/Wellness resources Destination Wellness Newsletter Quarterly Destination Wellness newsletter mailed to associates Peer Testimonials Program Information (requirements) “Health Dividend” 30
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Communication/Marketing Strategy
HNN- HAM Internal CCTV Announce Events and Health/Wellness Info Destination Wellness Representatives Share information with dept./team members Communication & Marketing Destination Wellness Web-site Portal to web-based resources “What’s New section” (advertising) Food Service Info Financial News Posters/Flyers Announce Events and Key Information 31
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Workforce Stability 32
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Workforce Stability Initiatives
$ Medical Management Programs Early Intervention Program (massage therapy) Modified Work Program Occ therapy on-site Urgent care services on-site Change minimum attendance standard from 98%99% Policy Changes *Wellness team members directly collaborating with Manufacturing and Medical on line side investigations, ego training, early intervention programs, etc. Leadership/Associate Training Behavior based training Process/Design Improvements Implement Ergo guidelines for R&D Top “10” Ergo Processes Manufacturing Innovation (e.g. adjustable workstations) 33
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ROI- How are we doing? 34
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Wellness ROI Components
Indirect Cost -Workforce Stability Direct Cost -Medical Claim Cost -Workers’ Comp Cost ROI Utilization of Healthcare -Consumerism (Plan usage) Health Risk -Cost Association -Engagement Verifiable Metrics for Measuring Value of Destination Wellness 35
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Summary of Workforce Stability Initiatives
Item Desired Outcome Result Trending LOA Reduction in (occ and non-occ) leaves Workers’ Comp Reduction in workers’ comp claims 36
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HAM Medical Cost Trending
*Began Active/Passive Healthcare Fund 37
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Destination Wellness Participation Trend
=Leading Industry Level Over 15,000 associates and spouses qualified for the Active Healthcare plan in 2011 Summary data shows positive improvement in key health metrics such as total cholesterol, glucose and blood pressure Participation in preventive healthcare is increasing 38
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2009 VS 2007 Associate Biometric Data
Considering all the variables that may occur when gathering biometrics, 2009 overall data appears to show a healthier trend for HAM associates. 2009 Look at statin scripts to see increase. 2007 39
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2009 VS 2007 Spouse Biometric Data
Overall trending for HAM spouses seems to be healthier with regard to biometric data 2009 155 Check red 2007 40
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HAM’s Cost for Health Risks: 2007-2009
Members with 1 *Chronic illness consistently cost almost 3X more per month than non-chronic *Note: Chronic defined as DX of Asthma, Diabetes, COPD, CHF and CAD $950 $850 $845 $283 $296 $301 DW Strategies to Positively Impact: Risk Reduction Disease Mgt (Health Dialog) Passports to Wellness Wellness Center Education Programs Health Mgt Ctr Modules Hypnotherapy Members with high blood pressure cost 2X more per month than those with normal blood pressure $656 $700 $657 DW Strategies to Positively Impact: Risk Reduction Passports to Wellness Healthy Food Initiative Health Mgt Ctr Modules Hypnotherapy $266 $285 $290 There appears to be a correlation between risk and claims dollars in the case of Chronic Illness and Hypertension 41
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HAM’s Cost for Health Risks: 2007-2009
Associates who don’t exercise cost HAM 3-4X more per month than heavy exercisers $1181 $999 $1146 DW Strategies to Positively Impact: Risk Reduction Passports to Wellness LIVE IT 365+ Health Mgt Ctr Module Initiating/Maintaining the Courage Biggest Loser $376 $389 $405 $269 $274 $306 Associates who don’t cope well with stress cost HAM almost twice as much. $648 $639 $628 $350 DW Strategies to Positively Impact: Risk Reduction Passports to Wellness Healthy Food Initiative Health Mgt Ctr Modules- Stress and Emotional Health Hypnotherapy $367 $372 There appears to be a correlation between risk and claims dollars in the case of Exercise and Coping with Stress 42
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From the Core Metrics, DW built the initial Targeted Strategies
Core metrics are indices developed to monitor specific areas of healthcare representative of DW’s goals. From the Core Metrics, DW built the initial Targeted Strategies 43
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Utilization Trends: 2005 – 2009 Health Checks: Health Screens: Metric
Desired Outcome Result Trending Health Checks: Baby Well Checks Child Well Checks Adult Well Checks Child Immunizations Dental Exams Eye Exams Health Screens: Pap Smear Mammogram PSA Colorectal Screening Fact: Participation in preventive health screenings is trending upward. This is a positive behavioral change for HAM. Health Checks Health Screens 44
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Core Metrics Scorecard Appropriate Utilization of Healthcare
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Readiness to Change The shift from “planning to” to “action” has begun in the HAM population (engagement) “Action” “Action” “Plan To” “Plan To” “Action” “Action” “Plan To” “Plan To” 46
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Destination Wellness Summary
Current Accelerated Ideal Mitigated Health Risk Continuum Health Risks X Low Medium High Wellness HAM’s Responsibility Benefit Component Everyone’s Responsibility Human Capital Component Paradigm Change Traditional Model Genba Stability Culture Wellness Investment Health & Productivity Manpower Stability Right Parts….Right Person, Healthy Person Spend Money on Care of Health Spend Money on Healthcare Rx Chronic Disease Labor Cost Expense HR Issue Organizational Issue 47
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Develop long-term image (5-10 years) Assemble team with PASSION
Closing Thoughts Develop long-term image (5-10 years) Assemble team with PASSION ID Wellness Champions as agents of change Communicate-Market: What’s in it for me? Embrace setbacks and forge ahead Establish baseline and measure against yearly Remember…Culture will eat strategy for breakfast every day! 48
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Thank You 49
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