1. IGCSE Business Chp. Keywords – Class : Y10 Lesson Topic: Human Resources Scheme of Work: Communication

2. IGCSE Business Chp. Keywords – Lesson Objectives P&D Planning and Planning and Data ALL (KNOWLEDGE) Describe/ Define communication MOST (ANALYSIS) Analyse a method of communication SOME (EVALUATION ) Evaluate the usefulness of communication to business success. Higher thinking Skills

3. IGCSE Business Chp. Keywords – Tell me three things... about the topic we are studying. Or, you learnt in the last lesson. STARTER

4. IGCSE Business Chp. Keywords – Questions you would like to ask Today we will begin studying ____________. What are the questions you would like answered.

5. IGCSE Business Chp. Keywords – Noun Play _________ is like (a) ________ because…. First blank is for the topic, concept etc. Second blank is for the random noun. e.g. Communication is like driving because…

6. IGCSE Business Chp. Keywords – CONNECTIVES for Analysis CONNECTIVES for Application CONNECTIVES for Evaluation COMPARING Equally… As with… Like… In the same way… Similarly… Even so… Likewise… CAUSE & EFFECT Consequently…Due to… As a result…Therefore.. Because of…Because… CONCLUDING Firstly…After… Secondly…Before… Overall…I believe… Finally…I think … In conclusion…it depends… To conclude…short term… Meanwhile…Long term… CONTRASTING Although…Except… Moreover…If… However…Yet… Apart from…Unless… Despite…As long as… EMPHASISING Most importantly… Significantly… Notably… Especially… Above all… In particular… Indeed… QUALIFYING Despite…Yet… As long as…Unless… Apart from…If… Moreover…Except… However…Although… ADDING In addition…And… Too…Also… Additionally…As well as… Furthermore… ILLUSTRATING For instance…Such as… In the case of…So… For example… As revealed by… As illustrated by…

7. IGCSE Business Chp. Keywords – Communication Sending and receiving information. What different ways do you communicate with people. – Family – Staff – Friends – Work – Holidays – Online

8. IGCSE Business Chp. Keywords – Communication Process Sender or Instigator Channel Medium Receiver Change in payment systems Finance Dept E-Mail Feedback

9. IGCSE Business Chp. Keywords – Vertical & Horizontal Communication Organisation chart shows vertical (black arrows) and lateral (green arrows)

10. IGCSE Business Chp. Keywords – Channels of Communication As well as formal channels of communication, information also passes through an organisation informally (gossip). Informal can disrupt an organisation’s goals. Communication is not complete until feedback has been received.

11. IGCSE Business Chp. Keywords – Barriers to Communication.. Can lead to Unclear messages IT fault Poor skills Jargon Mistakes Costs rising Demotivated/Confused staff

12. IGCSE Business Chp. Keywords – Internal v External Communication Internal – within the business External – Outside the business Take down some examples of each

13. IGCSE Business Chp. Keywords – HOW MANY METHOD OF COMMUNICATION CAN YOU LIST IN 15 SECONDS ?

14. IGCSE Business Chp. Keywords – Communication Methods – Verbal – face to face – Written – Electronic – Visual – Audio – Group meetings – Notice Boards – Text! – Letters – Memo – Report – Notice board – Faxes – Telephone – E-mail – Face to face – Body language – Video/video conferencing – Internet Choose 3 methods of communication and explain advantages and disadvantages.

15. IGCSE Business Chp. Keywords – Good Communication Can be achieved through; Training Recruitment Technology More efficient, organized and profitable business.

16. IGCSE Business Chp. Keywords – CONNECTIVES for Analysis CONNECTIVES for Application CONNECTIVES for Evaluation COMPARING Equally… As with… Like… In the same way… Similarly… Even so… Likewise… CAUSE & EFFECT Consequently…Due to… As a result…Therefore.. Because of…Because… CONCLUDING Firstly…After… Secondly…Before… Overall…I believe… Finally…I think … In conclusion…it depends… To conclude…short term… Meanwhile…Long term… CONTRASTING Although…Except… Moreover…If… However…Yet… Apart from…Unless… Despite…As long as… EMPHASISING Most importantly… Significantly… Notably… Especially… Above all… In particular… Indeed… QUALIFYING Despite…Yet… As long as…Unless… Apart from…If… Moreover…Except… However…Although… ADDING In addition…And… Too…Also… Additionally…As well as… Furthermore… ILLUSTRATING For instance…Such as… In the case of…So… For example… As revealed by… As illustrated by…

17. IGCSE Business Chp. Keywords – Lesson Objectives P&D Planning and Planning and Data ALL (KNOWLEDGE) Describe/ Define communication MOST (ANALYSIS) Analyse a method of communication SOME (EVALUATION ) Evaluate the usefulness of communication to business success. Higher thinking Skills

18. IGCSE Business Chp. Keywords – Exam style questions A-A* 1.Discuss 2.Evaluate (8-12m) 8+ connectives & key words C-B 1.Explain 2.Analyze (5-7 m) 5+ connectives & key words E-D 1.Identify 2.Define (2-4m) 2 + connectives & key words ATD Apply to Apply to demonstrate

19. IGCSE Business Chp. Keywords – Questions you would like to ask e.g. Today we have been studying_______________. Think of 1 questions to ask other people in the class about today’s lesson. PLENARY

20. IGCSE Business Chp. Keywords – Freeze Frame Students have to produce a freeze-frame showing one aspect of their learning. E.G. A communication method or a finance or a sector of the economy

21. IGCSE Business Chp. Keywords – Spell a key word to your friend using sign language…

22. IGCSE Business Chp. Keywords – Exam Question Write an exam question based on your learning today. Then, swap books and answer someone else’s question. Answer PLAN: Intro – define key word Explain 1 advantage (BLT) Explain 1 disadvantage (BLT) Conclude – I think, however, it depends… Discuss ________________________________________________________________________ _______________________________________________________________ (6m)