1. British Computer Society NORTH LONDON BRANCH in association with Learning Tree International Wednesday 24 th September 2003, 6:30 p.m. Can You Manage IT?

2. Dalim Basu Chairman, BCS North London Branch & IT Manager / Project Manager

3. Dalim’s Dozen Dalim’s starter pack of management tips & ideas which you can adapt and use 1.Ask why it (a task/process/deliverable etc.) is needed - encourage questioning, evaluation and understanding of the real needs of the organisation 2.Share ideas & relevant communications 3.Ask “how are you?” and note birthdays/anniversaries of relevant people (but exercise respect and discretion) 4. Recognise & value relevant experience and expertise 5.Set challenges - yardsticks/milestones/targets for yourself and your people

4. Dalim’s Dozen (slide 2) 6.Note successes (successful delivery, performance improvements, good work) and raise visibility if appropriate 7.Reward small and frequently (even by a “thank you”) as well as at major points 8.Encourage team building, group identification and identification with the organisation’s objectives 9.Lighten up - ensure it’s not all hard work, but fun too. 10.Control expectations 11.Manage up and across as well as down (as appropriate) 12.Help people to achieve and advance

5. Dalim’s Dozen (slide 3) Why not devise your own list, keep it with you, and use it as a checklist? And encourage others to do so too?