2. Welcome to Cannes !

3. Why we created the Customer Advisory Board Our goals in forming the EMEA Customer Advisory Board include the following: Collect feedback on customer topics of interest to the sales, support and product teams, pricing and packaging as well as planning and design decisions. Strengthen relationships between key customers and the sales, delivery and product teams Understand general market needs and issues that will influence our products Understand the perception of our activities, products and of the competitive situation among potential customers

4. The scope of the EMEA Customer Advisory Board includes all aspects of the MBS sales and delivery processes, including the following: Product functionality and direction Implementation experience Ongoing maintenance and customization experience How MBS markets and delivers products Localization challenges How MBS supports our partner’s selling activities The Scope of this Meeting

5. What happened in the last 3 years Chateau de Montvillargenne, April 2004 Vedbaek, September 2004 London, April 2005 Vedbaeck, November 2005 Rome, May 2006 Munich, dinner @ Convergence 2006

6. Customers Full NameCompany Christian BentsenGEA Process Engineering Division Joan BjørnholtClub 8 Company A/S Ib FlemmingKims A/S Marc DedeygerePicanol Group Angel SantamariaGrupo Villar Mir (OHL) Christian SchulthessComet AG (ltd) Mushtaque AhmedJJFood Jørgen C PaarupLM Glasfiber Nikolay Gegamov.IFD corp. Heine Fjord NielsenTC Group Federico BeltránCorporation Dermoestetica Mats NordellStena Metall AB Thomas RaithMetabowerke GmbH Olivier BernardSonoco, Europe Deputy Rob KettlerCRH Europe Products & Distribution Ineke Schreuder- WiddershovenAkzo Nobel Intervet B.V., NL Stéphane CrampelSIA Group Marcel GottliebBridgestone Mr. Gudmundur OskarssonOssur Beate StollAdidas AG Georgy SamodumovNycomed

7. Full NameJob title Christine BellDIRECTOR, MBS GLOBAL SERVICES David DennisPRINCIPAL GROUP PROGRAM MGR. Georg ReindlEMEA MBS INDUSTRY MANAGER Tony MadiganDIRECTOR DYNAMICS PRICING Lars AhlgrenSALES MANAGER MBS SERVICES Rossano ZiveriSR DIRECTOR, EMEA MBS CUSTOMERS Niels Nybo JensenDIRECTOR, DYNAMICS NAV PROD MGMT Soha KamalAXAPTA PRODUCT MKTG MGR - EMEA Arvid NielsenPROD MGR, TECH AND EVANGELISM Henrik BronsenDIR. PRODUCT MGMT. MBS EMEA Ian CorcoranSENIOR DIRECTOR- MBS MARKETING Katia PietrosantiEMEA MARKETING SUPPORT Massimo BondanzaSOLUTION SALES SPECIALIST Nina DueEXISTING CUSTOMER MANAGER Nicole ColletMGR, SOLUTION SALES-PTNR RECR Wim JansenMBS PARTNER LEAD William Clough LarsenSENIOR PROGRAM MANAGER Urlike FluegelEMEA PROGRAM MANAGER Daniel PenaMEA SNR DIRECTOR SMS&P François TabardMCS MARKETING MANAGER Microsoft People

8. “Clarify the ERP roadmap” “I need to have confidence in your future product strategy” “Clarify the ERP roadmap” “I need to have confidence in your future product strategy” “One service : Premiere + Deluxe” “Provide specialist services” “We need training” “One service : Premiere + Deluxe” “Provide specialist services” “We need training” ComplexityComplexity CommunicationsCommunications ConfidenceConfidence Support/TrainingSupport/Training “Give easier and consistent pricing” “Simplify complex deals” “One pricing, one packaging” “Give easier and consistent pricing” “Simplify complex deals” “One pricing, one packaging” “CustomerSource not deployed in EMEA” “Provide the right information at the right time” “Visibility on maintenance” “CustomerSource not deployed in EMEA” “Provide the right information at the right time” “Visibility on maintenance”

9. Business Ready Licensing (packaging & pricing) Business Ready Enhancement Plan (maintenance) Business Ready Licensing (packaging & pricing) Business Ready Enhancement Plan (maintenance) Deluxe integrated in Premiere Specialistic services coming soon eLearning available thru CustomerSource Methodology for our Partners Deluxe integrated in Premiere Specialistic services coming soon eLearning available thru CustomerSource Methodology for our Partners ComplexityComplexity CommunicationsCommunications ConfidenceConfidence SupportSupport Delivered against Wave 1 Providing full transparency for next major releases CustomerSource investments Includes full visibility on maintenance CustomerSource investments Includes full visibility on maintenance

10. Customer Advisory Board - Agenda Day 1, May 10 08.45 Registration: Welcome Reception 09.30 Welcome: Historical Review & Agenda (Rossano Ziveri) 10.00 New Pricing and Volume Agreement (Tony Madigan) 10.45 New Maintenance (Christine Bell) 11.25 Coffee Break 11.40 Microsoft Dynamics Localization approach (David Dennis) 12.20 MBS Methodology (Christine Bell) 13.00 Lunch 14.00 Service Offering (Lars Ahlgren-Christine Bell) 15.00 Business Impact for Manufacturing Customers (Georg Reindl) 16.00 Coffee Break 16.15 Parallel Customer Workshops 19.15 Transfer to Restaurant Le Mediterranée Aperitif: "La Cave“ & Gala dinner at Sofitel Méediterranée 22.30 Transfer back to the Hotel

11. Wireless connection available in all meeting rooms –Swisscom –Login : CONF/Cannes, Password : Wifi Internet connections available in the rooms at charge Please check out before you leave the hotel tomorrow. Please arrange to settle incidentals (phones, personal costs etc.) in connection with check out. Contact persons are Katia Pietrosanti and Becky Eydes Housekeeping & General Hints

12. Back at 16.00 –Nav customers in this room. –AX customers : Alisè, 3 floor –Tomorrow 30 mins presentation for each team –Your opportunity to tell your story to MBS Hotel reception at 19.15 Customer Workshops

14. Customer Advisory Board - Agenda Day 2, May 11 08.30 Good Morning (Rossano Ziveri) 08.45 Parallel Breakouts: Roadmap for Navision and Axapta (Niels Nybo Jensen- NAV / Soha Kamal Arvid Nielsen - AX) 10.45 Coffee Break 11.00 Dynamics-Office Integration (Ian Corcoran) 11.45 MS CRM (Henrik Brorsen) 12.30 Lunch 13.15 Customer Presentation of Day 1 Workshop Outcome (Customers) 14.15 Panel discussion (Microsoft Executives) 15.15 Wrap up and close of the Advisory Board Meeting 15.30 Transportation to the Airport

15. Transfers are arranged for Customers at the end of the meeting. There is a list of transfer times at the registration desk, and from 11:15 there will be a hostess at the desk at the bottom of the stairs in the foyer to manage the transfers. She will be there until the last transfer leaves. Checkout from bedrooms is at midday for those who are leaving tomorrow. Please ensure that you have settled your bills for any personal extras. Lunch will be at the ‘La Panorama’ which is the roof terrace on 5 th floor.

16. Parallel Product Breakouts Axapta Breakout Session –Alizè Saloon 3 rd floor Navision Breakout Session –here

18. Thanks for Coming !

19. Microsoft beat SAP in ALL 6 key areas of Business Productivity! 8% 13% 17% 20% 24% 27% 0% 5% 10% 15% 20% 25% 30% Transactional Efficiency Business Insight UsabilityCollaborationFamiliarityFlexibility Source: Keystone Strategy, 2007, Survey of US ERP users, MS score % over SAP

20. Scale : 7 = strongly agree 4 = neither agree/disagree 1 = strongly disagree This question derived from the Software Usability Measurement Inventory (SUMI) © Human Research Group, Ireland

21. Make it easier to pursue new opportunities Support how my people really work Use the Web to forge richer relationships You Asked, We Listened

22. The Future is Bright

23. 4.000 People Copenahgen : The Bella Center