1. IDA-Conference “Pan-European eGovernment Services” „BundOnline 2005“ – eServices for Citizens in Germany Martin Schallbruch CIO Federal Ministry of the Interior ITStab@bmi.bund.de Brussels September 19 th -20 th, 2002 Bundesministerium des Innern

2. 1 Internet Usage in Germany 13,9 15,4 17,1 23,6 24,8 27,6 30,8 31,8 0 10 20 30 Dec 98Dec 99Dec 00Dec 01 Internet users of 14+ years (in millions) Source: NFO Infratest, FAZ, forsa With almost 32 million Internet users there is huge potential for eGovernment in Germany An “eGovernment market segment” of ~ 32 million users! Almost 50% penetration rate! An “eGovernment market segment” of ~ 32 million users! Almost 50% penetration rate!

3. 2 Customer segments on the federal level are very large Key Services – Federal Level 170,000Applications for exemption from military service on religious / ethical grounds p.a. 400,000Enlistments for military service p.a. 50 mill.Customs declarations p.a. 20 mill.Subsidies / promotion programs p.a. 500,000Pension approvals p.a. 500,000Repayments of study grants (BAföG) p.a. 70,000Identity cards and passports per day Altogether more than 350 services on the federal level G2C !

4. 3 The citizens expect improvements in quality as well as financial benefits through eGovernment Citizens‘ Perspective: Expected Benefits of eGovernment Source: emnid, BundOnline 2005 67% 37% 18% 53% 40% 44% 33% 16% Less bureau- cracy Savings and lower taxes Improved data quality in admini- stration Improved deploy- ment of resources More friendly and responsive agencies Higher quality of life Image improve- ments Improved competi- tiveness Positioning of AgenciesSavingsOther Benefits

5. 4 Citizens 82 Mn. residents, of which 36 Mn. belong to work force  Convenience  Transparency and participation  Life events  Convenience  Transparency and participation  Life events Some segments expect to have also improved pan- European services Large Companies 10.000 large companies with more than 12 Mn. employees  Personalized services and provision  IT-integration  Personalized services and provision  IT-integration SMEs 3,3 Mn. small and medium sized companies with more than 18 Mn. employees  Simple procedures  Speed of delivery  Business episodes  Access to public procurement  Simple procedures  Speed of delivery  Business episodes  Access to public procurement Administrations 16 „Länder“, >10000 municipalities, more than 100 federal agencies  Seamless services  Speed and smoother processes  Efficiency  Seamless services  Speed and smoother processes  Efficiency Employees More than 250.000 employees (federal level only)  Access to eLearning  Access to inter- national career path  Access to eLearning  Access to inter- national career path Segments Customer Needs Customer needs and pan-European perspective Selection  Access to labor market for cross border commuters  Studies abroad  Access to information  Multilinguism  Access to labor market for cross border commuters  Studies abroad  Access to information  Multilinguism  Access to the full range of services in case of multi-location business  (Personalized) tax filing services  Access to the full range of services in case of multi-location business  (Personalized) tax filing services  Participation in public tender process on a European level  Pan-European registration processes  Subsidies  Participation in public tender process on a European level  Pan-European registration processes  Subsidies  Exchange of information between administrations  Pan-European cooperation on specific tasks (security)  Exchange of information between administrations  Pan-European cooperation on specific tasks (security)  Access to new job opportunities in other member states  Access to information  Access to new job opportunities in other member states  Access to information Pan-European Services

6. 5 BundOnline 2005: facts and figures Focus  Focus clearly lies on services and customer-centric provision Size  More than 350 services online by the end of 2005  Largest eGovernment initiative in Europe Financial Requirements  Total financial requirements of 1,65 Bn. Euro in 2002 - 2005 Organization  Implementation of services is done in individual ministries and agencies  Only selected tasks are performed centrally: shared components, competence centers and orchestration Benefit  Annual savings of 400 Mn. Euro are expected by 2006 Status  Fully on track: in August 2002 more than 60% of services to be implemented in 2002 were already fully online

7. 6 Implementation of online services: Germany is fully on track 21 119 108 119 9 0 50 100 150 20012002200320042005 Number of online services available online since August 2002 79 Status Implementation BundOnline 2005 - Services -

8. 7 Examples for services provided online this year: eco-seal, customs auction and weather shop  Application for ecological “seal” for specific agricultural products  Launch in March 2002  500.000 visits per month  Additional informational services  Auctioning of seized articles  Launch in March 2002  130.000 visits per month  40.000 registered users, 400 articles  Tailor-made “weather products” for specific customer segments  Launch in June 2002  600.000 Page Impressions per month  Online purchase www.bio-siegel.dewww.zoll-auktion.dewww.dwd-shop.de Selection

9. 8 Our portal www.bund.de will supply access to all implemented online services  Functionalities –Search Engine to find services of the German Federal Government –Progress-indicator for the BundOnline 2005 initiative  Additional functionalities: form server, online job market, tender services  Supports integration of services on federal, regional and local Government level The Portal

10. 9 To accelerate implementation of BundOnline 2005 we have started to provide a central infrastructure  Realization, service provision and maintenance of central functionalities  Six components planned and used by decentral ministries and agen- cies (e.g. portal, payment platform, forms server, data security, content management system)  Realization, service provision and maintenance of central functionalities  Six components planned and used by decentral ministries and agen- cies (e.g. portal, payment platform, forms server, data security, content management system) Basic (shared) Components Status Sept. 02: two components fully operational, tender process completed for all other; implementation has started; completion expected in the course of 2003  Build-up of specific knowledge relevant for the projects to be implemented  Integration of basic components into the projects  Training  Build-up of specific knowledge relevant for the projects to be implemented  Integration of basic components into the projects  Training Competence Centers Status Sept. 02: Tender procedure completed for all five competence centers; organizational ramp-up initialized, full operation expected by end of 2002

11. 10 We have defined Standards and Architectures for eGovernment Applications (SAGA) to ensure an efficient implementation Content of SAGA 1) Interoperability Reusability Open Specification Reduction of Cost and Risks Scalability Ensuring continuous information flow between citizens, partners and the federal government Establishing similar approaches for providing services and defining data models Possibility to access specifications in the form of public available documentation Considering market and standards development Assuring the practicability of solutions at changing volume and transaction frequency requirements Basic components compose the core for IT standardization within the federal administration Source: BMI (1) SAGA: Standards and Architectures for eGovernment Applications

12. 11 Seven principles guide Germany’s path towards eGovernment Efficiency improvement: less expensive, faster, user-friendly, customer-centric 1 1 eGovernment boosts attractiveness and modernizes the entire administration 2 2 Decentral implementation – central coordination Decentral implementation – central coordination 3 3 Deploying state-of-the-art technology and application of standards eGovernment as an investment into our future and into service orientation of public administration 7 7 Cooperation with regional and local authorities 4 4 Cooperation with pan-European organizations (e.g. deployment of e-procurement platform/”eVergabe”) 5 5 6 6

13. 12 Thank you very much for your attention ! Martin Schallbruch CIO, Ministry of the Interior ITStab@bmi.bund.de Tel: +49-1888-681-2701