1. Unit A Professional Development

2. Objective HO 01.01: Summarize professional attributes. A.Personal characteristics 1. Empathy 2. Honesty 3. Dependability 4. Willingness to learn 5. Patience 6. Acceptance of criticism 7. Patient 8. Self-motivation 9. Tact 10. Competence 11. Responsibility 12. Discretion

3. Personal Attributes  Empathy : Be able to identify with and understand another person’s feelings, situation, and motives.  Honesty : Be truthful, show integrity, and be trustworthy.

4. Personal Attributes Cont.  Dependability : Accept responsibility, arrives early, avoid absences, perform assigned tasks accurately & on time.  Willingness to learn : Be wiling to learn and adapt to changes

5. Personal Attributes Cont.  Patience : Be tolerant, over come obstacles, deal with frustration & learn to control your temper.  Acceptance of Criticism : Be willing to accept criticism, learn from it & it improves your work.

6. Personal Attributes Cont.  Enthusiasm : Enjoy your work and display a positive attitude.  Self-Motivation : The ability to begin or follow through with a task without constant direction.

7. Personal Attributes Cont.  Tact : The ability to say or use the kindest words to fit a difficult situation.  Competence : Being qualified and capable of performing a task accurately 100% of the time.

8. Competence   If you are ever asked to perform any task that you have not been trained. ALWAYS say “I’m sorry, I have not been trained to do that.”

9. Personal Attributes Cont.  Responsibility : Being willing to be held accountable for your actions.  Discretion : Using good judgment in what you say and do.

10. B.Personal Appearance 1.Good health 2.Professional attire a. Nails b. Hair c. Jewelry d. Shoes e. Makeup f. Uniform

11. **Nails**  Kept short and clean (if they are long and/or pointed they could injure a patient.)  They can transmit germs  Must be clear polish  Hand cream must be used to prevent the hands from being chapped and dry from hand washing

12. **Hair**  Clean and Neat  Styled attractively and easy to care for, avoid crazy hairstyles or hair ornaments.  Long hair must be pinned up.  Hair will not fall on food trays, equipment or patients. YES! NO!

13. **Jewelry**  Avoid hoops or dangly earrings  No facial Piercing  Exceptions: watch, wedding ring, and small pierced earrings Never!! Understandable

14. **Shoes**  White Shoes, or shoes the fit the uniform, NO outrageous colors!!  Should fit and provide good support  No tennis shoes or sandals  Cleaned daily YES! NO!!!

15. **Makeup**  Avoid a lot of makeup  Must be a natural appearance

16. **Uniform**  Neat  Well fitting  NO WRINKLES  Clean

17. Showering & Shaving  Being clean is a must for a health care worker.  Some strong odors may make some patients feel like they are going to die or just throw up.

18. Good Health  Diet - Eating well-balanced meals and nutritious food provides the body with the fuel necessary for optimum health.  Rest - Sleep helps provide energy & the ability to deal with stress. the ability to deal with stress.  Exercise - maintains circulation & improves muscle tone.  Good Posture- prevents fatigue & puts less stress on muscles –Avoid Use of Tobacco, Alcohol, and Drugs- they all can seriously affect good health

19. Objective HO 01.02: Demonstrate employment strategies.

20. Demonstrate employment strategies.  A.Job-keeping skills  B.Letter of application*  C.Resume*  D.Job application*  E.Job interview*

21. Job-keeping Skills   Strive to achieve the qualities needed for employment.   Correct grammar is a must, both written and spoken word, also correct spelling, punctuation, and sentence structure.   Report to work on the scheduled days and at the correct time.   Be prepared to work once you get to work. Develop a good work ethic.   Observe all legal and ethical responsibilities   Follow the policies and procedures of your workplace facility.

22. Job-keeping Skills   Be willing to learn new procedures and techniques   Take the initiative; if you see a job that needs to be done; do it.   Have a positive attitude and be willing to work with others. Concentrate on the good aspects of a job and the rewards it can provide   Take the responsibility for your mistakes. If you make a mistake, report it. Honesty is the best policy. Make every effort to correct your mistakes   Show a willingness to learn. Ask questions

23. Letter of Application  Accompanies resume  Goal is to get an interview  Typewritten on good quality paper  MUST be neat, complete,correct format,correct spelling, and grammar NO ERRORS Address it the correct individual correct spelling of name Address it the correct individual correct spelling of name Correct title Correct title No name? Address it to the “Personnel Director” or to the department head No name? Address it to the “Personnel Director” or to the department head

25. Contents  Paragraph One –Purpose for writing –Interest in position –If advertisement, name & date of publication –If referred, name & title of the referring person

26. Paragraph Two  Why you are qualified  Why you want to work there  Be brief, most information on resume

27.  Paragraph Three –State “resume included” –May reference features of resume that might attract attention  Final Paragraph ClosureClosure Your contact info. (phone # & times available)Your contact info. (phone # & times available) Thank YouThank You

28. Resume  Thorough yet concise  Education, experience, abilities  Makes you appear qualified  Typed, attractive, and well organized  Good quality paper  Correct spelling and punctuation  Straight even margins  If copies, be sure they are clear and appealing in appearance  Format varies; fins a style that fits you. You can get copies of different styles from your teacher or use the examples given in DHO.  One page sufficient

30. Parts of a Resume  Personal Identification  Employment objective, career goal  Educational background, special courses if they support job position  Employment experience, could include volunteer experience  Skills  Other activities  references

31. Resume Points to Consider  Honesty the best policy  A or B average – include it…if lower, don’t!  Select format that fits your information  Look at sample resumes  Be sure envelope is typed & addressed correctly

32. Job Application  Fill out each item Correctly & neatly  DO NOT LEAVE BLANKS  Put “NA” when the area does not apply to you  Take your time  Have all required information  Read before you fill out the form. form.  Make sure information is correct & true

33. Preparing for Job Interview  Bring SS card, and/or resume  Research the company/job so you’ll show knowledge of the position you seek  Be sure you know the date and time of the interview, and the person’s name with whom you will interview  Dress appropriately! A dark suit is usually a good idea  Wear conservative makeup, hair,nails  Be sure your teeth are clean, and wear antiperspirant  Arrive 10-15 minutes early

34. Job Interview  Greet Interviewer by name, smile, introduce yourself,firm handshake introduce yourself,firm handshake  Use correct grammar  Speak slowly and clearly, Don’t mumble mumble  Be polite  Maintain eye contact  Answer questions thoroughly  Do NOT smoke, Chew gum, or eat anything eat anything  Sit up straight  Smile, do not giggle  Be yourself  Listen carefully to the interviewer & be sure you answer the questions & be sure you answer the questions asked, don’t interrupt asked, don’t interrupt  Never discuss personal problems or finances finances  Don’t criticize former employers

35. Continued..  Answer questions truthfully  Think before you respond  Brag about yourself a little  Don’t immediately ask about salary or benefits or benefits  You should ask about the job responsibilities, career opportunities responsibilities, career opportunities  Don’t expect to know about the job at the end of the interview about the job at the end of the interview  At the end, thank the interviewer and shake hands shake hands  Send a thank-you note, indicating your continued interest in the job your continued interest in the job

36. Common Interview Questions  Why do you want to work here?  What makes you think you can do this job?  What work experience have you had?  Why did you leave?  What are you career goals?  What do you plan to be doing 5 years from now?  What salary do you expect?  Why should we hire you?

37. Objective HO 01.03: Communicate effectively in a clinical setting. A. Modes of communication Verbal – speaking words Nonverbal – body language, gestures, facial expressions and touch Written communication

38. Objective HO 01.03: Communicate effectively in a clinical setting. 1.Communication model a.Sender b.Message c.Receiver d.Feedback

39. Communication  Sender : person who begins the process of creating a message or material to be communicated.  Message : information to be communicated

40. Communication  Receiver : Person for whom the message is intended; interprets the meaning of the message  Feedback : the receiver's way of insuring that the message that is understood is the same as the message that was sent; takes place after the receiver has interpreted the message.

41. Communicate effectively in a clinical setting. B B. Barriers 1. Language 2. Culture 3. Sensory 4. Life experiences 5. Physical 6. Age 7. Bias

42. Barriers to Communication   Defined as anything that gets in the way of clear communication.

43. Language differences – people who don’t speak English may have a difficult time communicating. You should:   Speak slowly   Use nonverbal communication (smile)   Avoid tendency to speak louder   Find an interpreter   Eye contact – in some cultures, it’s not acceptable, and looking down is a sign of respect   Terminal illness – in some cultures, the patient is NOT told his/her prognosis, and family members are responsible for making care decisions   Touch – in some cultures, it is wrong to touch someone on the head   Personal care – in some cultures, only family members provide personal care   Respect and acceptance of cultural diversity is essential for any health care worker.

44. Deal with Values, Beliefs, Attitudes and Customs.   Each cultural group has beliefs and practices regarding health and illness   Some cultures believe the body needs balance – if the body is cold, they eat hot foods.   Some cultures believe illness is due to demons and evil spirits   Some cultures believe health is a reward from God, and illness is punishment from God

45. Cultural beliefs must be respected.   Patients may practice their cultural remedies in addition to modern healthcare techniques.   Cultural diversity may interfere with communication in other ways.

46. Three Common Causes: 1.Physical disabilities 2.Psychological attitudes & prejudice 3.Cultural diversity

47. Physical Disabilities may include:   Deafness or hearing loss   Blindness or impaired vision   Aphasia or speech disabilities

48. To improve communication with the hearing impaired: Use body language such as gestures and signs. Use body language such as gestures and signs.  Speak clearly in short sentences.  Face the individual to facilitate lip reading.  Write messages if necessary.  Make sure hearing aids are working properly.

49. To improve communication with the visually impaired:   Use a soft tone of voice.   Describe events that are occurring.   Announce your presence when entering a room.   Explain sounds or noises.   Use touch when appropriate

50. What about someone with aphasia or speech impairments?  They have difficulty remembering the correct words, may not be able to pronounce certain words, and may have slurred speech.  The health care worker must be patient  Allow them to try and speak  Encourage them to take their time  Repeat message to assure accuracy  Encourage them to use gestures or point to objects  Provide pen and paper if they can write  Use pictures with key messages to communicate

51. Psychological Barriers  Caused by:  1.Prejudice  2.Attitudes  3.Personality  What other stereotypes can affect communications?  Health care workers must learn to put prejudice aside and show respect for all individuals. Is that possible?

52. Communicate effectively in a clinical setting. Listening skills a. Selective listening b. Eye contact c. Reflection Verbal/nonverbalCommunication a. Body language b. Voice tone c. Message discrepancy d. Written

53. Reflective Responses (Deep, thoughtful or Insightful)  Most of the time you would reflect the worry or the response back to the patient. This allows the patient to think and respond.

54. Good Listening Skills  Give full attention to the person who is speaking.  Eliminate distractions.  Make direct eye contact.  Indicate your interest. Lean into the speaker. Use phrases such as, “Uh-huh,” “I understand,” and “I see.”  Do not interrupt. Wait your turn.  Listen to feelings and gestures as well as words.  Try to get the general idea of what someone is saying.  Do not shift attention from the other person to yourself.  Do not decide too early that the subject matter is too hard, too easy, or too upsetting.  Ask questions for clarification.  Avoid making judgments.  Do not spend too much time thinking about what you are going to say.  Repeat the idea back to the speaker.  Summarize; recap the highlights.

55.   When verbal message does not match non- verbal message it called message discrepancy's.   When this happens, ask questions to clarify the patient’s intention.   Health care workers must have competent communication skills.

56. E.Non-verbal communications Non-Verbal Communications Gestures-Every culture has its own gestures and customs. Each country has its own unique profile.

57. Communicate effectively in a clinical setting. C. Defense mechanisms 1.Rationalization 2.Projection 3.Displacement 4.Compensation 5.Daydreaming 6.Repression 7.Denial 8.Withdrawal

58. Rationalization  A perceived controversial or feelings are explained in a rational or logical manner to avoid the true explanation of the behavior or feeling in question.  A perceived controversial behaviors or feelings are explained in a rational or logical manner to avoid the true explanation of the behavior or feeling in question.

59. Displacement A transfer of emotion from the original focus to another less threatening person or object. A transfer of emotion from the original focus to another less threatening person or object.  I.e. You are angry at the boss so you kick the family dog.

60. Compensation Jennifer was an All-American soccer player who was injured trying out for the Olympic team in her sophomore year of college. She had to quit playing soccer due to the injury but decided to major in sports medicine and become an athletic trainer. Trading one thing for another.

61. Daydreaming To be distracted by thinking of anything that’s not related to what is presently going on. To be distracted by thinking of anything that’s not related to what is presently going on. I.e. A young teenage girl confined to a wheelchair imagines herself as a ballerina.

62. Repression  To push unpleasant memories into subconscious mind.

63. Denial Pretending that an uncomfortable thing did not happen. Pretending that an uncomfortable thing did not happen. I.e. Holocaust did not happen.

64. Withdrawal  A co-worker is constantly criticizing your work, so you ask to be transferred to another floor.

65. Communicate effectively in a clinical setting. Teamwork 1.Team concepts 2.Characteristics of effective teams 3.Roles of team participants 4.Compromise 5.Conflict resolution

66. Teamwork  Provides appropriate quality care.

67. THE FOUNDATION OF TEAMWORK: THE FIVE Cs  C ollaboration  C ooperation  C ontribution  C ommunication  ommitment  C ommitment