1. Publication MO-12-24-NH This material was prepared by Primaris, the Medicare Quality Improvement Organization for Missouri, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy Staff Stability Practices: The Interview Process Denise Sloniker, Administrator Moore-Few Care Center Nevada, Missouri * This presentation was composed by Ms. Sloniker and formatted by Primaris

2. Specific questions included: Why did you leave your last three jobs? What are your short- and long-term goals? Have you ever had to resolve a conflict with a co- worker?

3. Specific interview questions (continued): Which of your previous job(s) were most satisfying? Why? How would you handle a complaint from a resident or family member? Why should we hire you?

4. Interview No. 2: The Peer Interview Specific questions Why are you applying for this job? What do you feel are your strongest and weakest qualities? How do your former employers describe you? What do you think Moore-Few Care Center looks for in a Nursing Assistant?

5. Interview No. 2: The Peer Interview Specific questions (continued) Do you feel you understand what your daily job responsibilities would be here? If you had the chance to deal with a conflict again, would you try a different approach? Do you know we are a smoke-free facility?

6. Shadowing another employee If the applicant has never worked in a long-term care facility before, we require four hours of shadowing another employee. Steps include: Applicant shadows a designated preceptor Applicant completes a packet that includes a confidentiality agreement A Job Shadowing Task Checklist is completed during the four-hour shadowing process

7. Questions?