1. Introduction of the Eastern Health Personal Care Home Program to the NL Network for the Prevention of Elder Abuse Holiday Inn, St. John’s NL March 26, 2013

2. What are Personal Care Homes? Personal Care Homes are licensed, privately owned and operated residential homes for senior citizens and other adults who need assistance with activities of daily living.

3. PCH Program Guided By: Health and Community Services Act Personal Care Home Regulations, 2001 Personal Care Home Operational Standards, 2007 Personal Care Home Program Quality Framework, 2007 – 82 performance measures.

4. How we look…* 51 Personal Care Homes – 2202 licensed beds 640 subsidized 782 portable subsidies (waitlist) – 1573 residents 72% Level I 27% Level II 1% Level III 90 % over age of 65 24.5% vacancy rate * A snapshot in time

5. Division of Long Term Care… Regional Manager 3 Coordinator’s Core Team: – Community Heath Nurse (PCH) – Social Worker – Dietitian – Financial Assessment Officer – Support Staff

6. Partner with Service NL… Applications for new PCH or renovations Fire & Life Safety Annual Inspections Environmental Health Annual Inspections Food Premises Licenses Complaints & Outbreaks

7. Internal Partners… Home and Community Care Nursing Placement Services Communicable Disease Control (CDC) Infection Control Environmental Health

8. Eastern Health PCH Team Roles: PCH SPECIFIC… Original License/License Renewal Monitoring Compliance with Standards Financial Payments Conduct Reviews/Audits Investigate Complaints Education/Support for home owners/staff

9. Eastern Health PCH Team Roles: RESIDENT SPECIFIC Assessment – Placement & Transfers Annual review of Level of Care Assessment for financial subsidy Benefit coordination Clinical Support, Social Work, Nutrition

10. Contact Information St. John’s752-4835 Clarenville466-5700 Come-by-Chance542-3507 Lethbridge467-4302 Bonavista468-1000 Marystown279-7900 Holyrood229-1551 Bay Roberts786-5245 Whitbourne759-3370 Placentia227-3641 Hr. Grace945-6512

11. Comments…Questions?