The Communication Process Model Communication Process The steps between a source and a receiver that result in the transference and understanding of meaning. There should be a message E X H I B I T 11–1
Direction of Communication Communication UpwardUpwardLateralLateralDownwardDownward
Interpersonal Communication Oral Communication –Advantages: Speed and feedback. –Disadvantage: Distortion of the message when passed through a number of people. The game “telephone”. Written Communication –Advantages: Tangible, well thought, logical, clear and verifiable. –Can not be distorted –People more carefully follow written message –Disadvantages: Time consuming, interpretation by receiver not certain and lacks quick feedback as in oral message.