1. Increase your training effectiveness by adding e-coaching! 16 September 2015 - For those on Twitter #ecoaching eCoachPro meets ACTO Anne Ribbers “Embedded coaching & mentoring – it’s the context that counts!”

2. AGENDA 2 Why e-coaching? Research insights Job-embedded learning and e-coaching What is e-coaching? Definition and key aspects of e-coaching How can e-coaching work? Benefits and challenges in e-coaching The approach Case

3. INTRODUCTIE 3 Anne Ribbers Psychologist (E)-coach Researcher at Tilburg University Co-founder eCoachPro & Pluform.com Editor International Journal EMCC Co-author of E-coaching: Theory and practice of a new online approach to coaching

4. MY PART OF THE STORY 4 How my e-coaching journey started

5. RESEARCH CONFIRMS 5 Research shows a growing concern for transfer of training and coaching Transfer means: Generalizability of what is learned into the workplace Maintenance of trained skills ‘on the job’ during a longer term. 5

6. 6 Quote: Job-embedded learning is one of the most promising new approaches to professional growth“ The key words are Continuous Relevant context Continuous interaction Customized to individual needs Daily Routine 6 RESEARCH QUOTE’S

7. RESEARCH AFFIRMS 7 Coaching & e-coaching are valuable development practices responsive to this evolution: Maximum effect if development is customized and aligned to individual needs People develop best by means of sustainable, authentic methods that are embedded in the daily routine Professional development has to be continuous and interactive Desired new behavior only achievable if there is a constant daily reiteration lasting for months. This new behavior replaces the habitual behavior that is no longer desired. 7

8. WE PROPOSE 8 Yesterday + Today Technology facilitates Embedded Learning

9. ADDING ONLINE STRENGTHENS EFFECTIVENESS Adding online coaching capabilities creates improvement in professional development. The process will be: 1. continuous and frequent creating a progressive learning curve 2. in the daily work context 3. Continuous support and motivation by a coach 9 Time (months)Time (weeks) Learning curve From To

10. WHAT? E-COACHING IS…. 10 DEFINITION: ““E-coaching is a non-hierarchical development relationship in which the learning and reflection process takes place analogously and digitally, and communications take place at a physical distance” (Ribbers & Waringa, 2011).”

11. THREE PILLARS OF TEKST BASED E-COACHING 11 Social anonimity Asynchronicity The written word

12. THREE PILLARS OF OF E-COACHING 12 The power of e-coaching lies in three basic characteristics: 3) A-synchronicity: Independent of time and place Small steps = more success experiences = positive reinforcement 2) Social anonymity (Pederson, 1997): Getting to the heart of the problem faster Decrease of social embarrassment and inhibition 3) Writing (text based e-coaching) – (Pennebaker, 1988, 1999): Structuring & reflective process Getting access to emotions through activation of cognitive processes 12

13. OUR APPROACH: THREE KEY ELEMENTS 1. ABC model: Accelerated behavioural change model - developed specially for e-coaching programs 2. eCoachPro Method - designed for text based e-coaching based on language theories 3. Online coaching environment Pluform.com - technique & internet facilitate e-coaching - privacy and security of the client are highly important 13

14. THE ABC MODEL: A PRAGMATIC PROCESS 14 SMALL STEPS TO IMPLEMENT SMART OBJECTIVES

15. E-COACHING = E-COMMUNICATION 15 HOW TO BUILD AN ONLINE RELATIONSHIP?

16. BUILDING A RELATIONSHIP ONLINE: 8 STEPS METHOD 16

17. TECHNOLOGY: PRIVACY, SAFETY AND ETHICS 17 Pluform.com, A user friendly online guidance environment with maximum security features. Easy to use and free to use up until first 5 clients.

18. BENEFITS OF E-COACHING 18 Logistical benefits Decrease of overhead costs Speed and up-to-date information New generation who are 24/7 online New way of work Expansion of service and target groups Measurable input (quantity) and results (quality) 18 Improved efficiency and effectiveness of human development investments for individuals and companies

19. Challenges in e-coaching 19 Absence of non-verbal communication Language proficiency of coach: reading and writing Impact on the process Coach-interventions through written words Privacy and ethics Dependent of technology Motivation of the coachee Coachee’s capacity to reflect Designed for text based

20. HOW CAN E-COACHING BE APPLIED? 20 For individual personal or professional development Stand alone e-coaching program Add on training in programs - f.e. leadership programs In talent management processes To realize a cultural change, bottom up with engaged teams As a leverage for implementing the behavioral aspect of strategy

21. CASE: LEADERSHIP DEVELOPMENT 21 Context: a multi national company operating in more than 50 countries has invited 19 high potentials to participate in a MBA like “on-site” leadership program in The Netherlands. The program consisted of two separate “on-site” training weeks with 6 months in between. Program Design: to strengthen the impact an online coaching program was set up between the two modules. The participants are supported online by professional coaches in to nurture their professional development in between the two modules. Result: improved implementation of new managerial behaviors by continuous, supported and on the job development of skills.

22. THANK YOU 22 Thank you for your time and joining my webinar: To find out more about: The Book Our Education programs Online coaching technology Please visit: http://www.ecoachpro.nl/en/actohttp://www.ecoachpro.nl/en/acto Please contact me for more information at: ribbers@ecoachpro.org Twitter: #ecoaching

23. REVIEWS OF THE BOOK 23 This is a terrific book. It is an extremely comprehensive guide to all aspects of every type of E-coaching. It is a must for anyone interested in e-Coaching and indeed has a lot to teach all coaches in any field.' - Graham Alexander, Founder and Chairman of The Alexander Partnership, originator of the GROW model, and author of SuperCoaching and Tales from the Top ‘This comprehensive book defines and documents e-coaching such that coaches and clients can understand the multitude modes for interaction. The ABC model stages of analyze, internalize and sustain are practical and useful for all coaches.’ - Dr. Vikki G. Brock, Master Certified Coach (ICF), international speaker, and author of Sourcebook of Coaching History ‘E-coaching is becoming an increasingly important performance and developmental tool for both individuals and organizations. This well-grounded book addresses a timely issue - how to coach using a range of distance e-technologies. Insightful, informative and highly practical – this is a great addition to every coach’s bookshelf.’ - Anthony Grant (PhD), Associate Professor, Director Coaching Psychology Unit, University of Sydney, and co-author of Evidence Based Coaching Handbook: Putting Best Practices to Work for Your Clients.