1. Quality and San Juan College Dr. Carol Spencer

2. About San Juan College

4. Humble Beginnings… Student Head Count 797 SCJ Student Center 1974

5. Enrollment Growth Fall End-of-Semester Student Count Annual FTE

6. San Juan College Today Fall 2002 Student Count 8,196

11. Quick Quality Basics

12. “Seek profound knowledge and learn.”

13. Quality Education An Evolution Concepts Values (Deming) TQMMalcolm Baldrige Act 1982 Educational Criteria Established Quality-based Accreditation AQIP

14. Values Systems Tools QUALITY

15. Core Values  Visionary Supportive Leadership  Learning-Centered Education  Organizational and Individual Learning  Valuing Faculty, Staff, and Partners  Agility  Focus on the Future  Managing for Innovation  Public Responsibility and Citizenship  Focus on Results and Creating Value  Systems Perspective

16. Setting Objectives and Planning Educational Design Delivery Leading and Communicating Faculty and Staff Development Information and Analysis at Every Step Understand Needs Performance Measures

17. Tools  Processes that aid in gathering and synthesizing information

18. Ingredients for Success  Absolute leadership commitment  A leadership system to support shared governance  Champions who never give up  Allowing people to grow and learn at their own pace  Allowing the shared leadership system to mature through collaboration  A long-term framework

19. SJC’s Quality Journey  1995 Our first attempt at quality training and learning  1996 Lost  1997 Still Lost  1998 Some Understanding – Pockets of Quality –Thinking about learning objectives and outcomes –Teams emerge –Most quality attempts are in parts of administration  1999 We start to figure it out!

20. SJC’s Quality Journey  1999 We start to figure it out –Fact-based decision making –Leaders start to walk-the-talk –Faculty involvement –Quality Councils established –We write our first quality application  2000 State Award – We’re amazed  2001 Momentum and AQIP accreditation  2003 Maturing –Working to fully integrate a leadership system –Resource deployment linked to strategic-planning –Meaningful performance indicators

21. Leadership System Development Quality Councils Faculty Students Stakeholders Administrators Staff

22. Leadership and Planning System Quality Councils organized around core competencies Student Learning Council Technology Council Organizational Development Council Student Support Council Community Linkages Council Core Council Faculty Support Staff Associated Students Professional Staff College Association

23. Leadership and Planning System Proposal/Recommendation Operational/Budget Plan Key Performance Indicators Strategic Plan

24. What the system does…  Scans the environment.  Synthesizes what we have learned.  Acts upon what we have learned through our council structure and strategic planning.  Attacks the key strategic challenges by identifying the “critical few” activities.  Implements recommendations and action projects.  Allocates resources.  Measures outcomes and successes.  Acts to form continuous improvement loops based on the measures.

25. Results Key Performance Indicators How the College Measures Success

26. Learning Measures 19.3% average annual growth in students transferring to NM four- year institutions since 1995. 30 15 19.3 0 Transfers to NM 4-Year Institutions

27. Learning Measures Average Annual Percentage Growth in Degree/Certificate Completion Since 1997 10 5 9.25 0 Degrees and Certificates

28. Student and Stakeholder Satisfaction The students’ perception of the college’s commitment to specific groups of students enrolled such as under- represented populations, students with disabilities, part- time students, returning learners, etc. Responsiveness to Diverse Populations -10 -5 0 5 10 6.0 Noel-Levitz National Student Satisfaction Survey. National mean is normalized to zero.

29. Budgetary and Financial SJC PAYDEX rating compared to other colleges and universities nationally. 80 70 60 Dun and Bradstreet PAYDEX measuring the length of time for an institution to pay its debts. 65 75 National Average National Average - 73 60 – 22 days beyond terms 65 – 19 days beyond terms 70 – 15 days beyond terms 75 – 8 days beyond terms 80 – on terms

30. Student and Stakeholder Satisfaction Students’ satisfaction with their academic experience, the curriculum, and commitment to academic excellence. Instructional Effectiveness -10 -5 0 5 10 5.5 Noel-Levitz National Student Satisfaction Survey. National mean is normalized to zero.

31. Staff and Faculty Satisfaction and Development Percent of employees indicating SJC is improving working conditions, addressing problems, and encouraging changes to work processes to improve quality. Continuous Improvement 20 40 60 80 100 74

32. Staff and Faculty Satisfaction and Development Percent of employees indicating their belief that the professional development program is meeting their needs and feel the administration provides an opportunity to identify employee training needs that will help them improve their job skills. Professional Development 20 40 60 80 100 39.6

33. Key Performance Indicators How are we doing as an organization? How are we doing as a department? How are we doing as a class? How is our individual learning progressing? But we don’t stop there…

34. Current Improvement Efforts…  Learning –Learning objectives set across the curriculum. –Revision of program review process. –“New Program” approval process – business plan approach. –Next Year - Mandatory placement with intense development efforts.  Organizational Development –Staff development system underway. –Leadership Development Plan in process. –Teaching and Learning Center on line.

35. Current Improvement Efforts…  Operational and Financial –Operational/Budget Process undergoing 2 nd improvement cycle. –“New Building” design process underway linking design to San Juan College’s mission and vision. –Improvement of information and data systems underway.