1. ©2009 Improving Enterprises, Inc. Improving User Stories

2. ©2009 Improving Enterprises, Inc. Anita Shankar Me I love working for

3. ©2009 Improving Enterprises, Inc. You will learn: Tricks & Traps When Writing User Stories Characteristics of ‘bad’ user stories How To Make Sure ‘Big Things’ Don’t Get Missed

4. ©2009 Improving Enterprises, Inc. Customer BadGood User Actor

5. ©2009 Improving Enterprises, Inc. Program Actor

6. ©2009 Improving Enterprises, Inc. Just the right size

7. ©2009 Improving Enterprises, Inc. Demonstrable

8. ©2009 Improving Enterprises, Inc. Quantifiable and Testable

9. ©2009 Improving Enterprises, Inc. Value

10. ©2009 Improving Enterprises, Inc. For the business

11. ©2009 Improving Enterprises, Inc. Communication < Getting things done

12. ©2009 Improving Enterprises, Inc. User Story Sample FormatExample As a I want to So that As an administrator I want to deactivate an account so that the account owner can no longer log in or receive email notifications

13. ©2009 Improving Enterprises, Inc. Characteristics User Story short narrative small piece of functionality business value fosters collaboration and communication

14. ©2009 Improving Enterprises, Inc. Characteristics of Bad User Stories

15. ©2009 Improving Enterprises, Inc. We’ve already discussed these… Vague ‘user’ rather than specific actor Too big Refers to development (or analysis, design and/or testing)

16. ©2009 Improving Enterprises, Inc. Parroting Example: I want to locate previous food order lists so that I can see all the lists that I have. Improvement: As a customer ordering food, I want to see my saved food order lists so that I can reuse the list for future orders, making ordering faster and more accurate.

17. ©2009 Improving Enterprises, Inc. Excessive So That Example: As a Manny’s food service customer I need to save my list so that later I can save a copy, print, or email the list for other uses. Real (or additional) requirement hidden in So That So That too complex So That has multiple parts

18. ©2009 Improving Enterprises, Inc. Improvement: As a Manny’s food service customer, I need to save, copy, print, and email my list so that I can edit it again, check a received shipment against a printed list, and send the list to a restaurant. ?

19. ©2009 Improving Enterprises, Inc. Making sure you don’t miss something

20. ©2009 Improving Enterprises, Inc. Personas

21. ©2009 Improving Enterprises, Inc. Auditors, Accountants, and information consumers

22. ©2009 Improving Enterprises, Inc.

23. Outside Review

24. ©2009 Improving Enterprises, Inc. Thank You Anita Shankar – anita.shankar@improvingenterprises.com