Presentation on theme: "1.When a job comes in office it goes to Customer Service 2.If you are sending in a payment whether the job is in house or on it’s way, it comes to Customer."— Presentation transcript:
1.When a job comes in office it goes to Customer Service 2.If you are sending in a payment whether the job is in house or on it’s way, it comes to Customer Service 3.If you are sending in an additional agreement to a job that is already in house, it comes to Customer Service 4.If you are sending in a credit card payment, it comes to Customer Service 5.If you are sending in AD copy for an advertiser that is already in house, it does NOT come to Customer Service
1.Please note any Special Instructions for the job on this form, this is our GO TO FORM 1.Ship some Hold some 2.Do Not Ship Date – this is very very important to us. Although a park might be closed for a certain amount of time that does not tell us if someone will be there or not to accept the guides. If they are closed and there is not a DNS date we will ship it, if they come back you could possibly be charged for the postage incurred 3.If there is an alternate address (maybe a winter address)
Please make sure all information is filled out on the Agreement 1.Mailing address – we do send correspondence (invoices, statements, thank you’ s) to the advertiser so this is very important to us 2.The contact names have to be legible. Any and all correspondence mailed to advertiser addresses them personally, if we cannot read the printed name then it will just go to an address with no ones attention
Messages will be left for you on items that are in before a job reaches the house If you are expecting something and the job is already in house please check the job, if you see nothing call or send me an email.
Invoices/Thank You Letters When 1 agreement is written for 2 or more advertisers only one Thank You will be sent out. When 1 agreement is written for 2 or more advertisers only one Invoice/Statement goes out. This might become an issue with the advertisers if one pays and the other still owes, the invoice would not show which one has actually paid.
Things that make us happy 1. Don’t send copies of payments we already have in house (checks, credit cards). If you have received a notice that we have them, please don’t send them in. 2. If you do not have an agreement or the agreement is not signed please do not write it on the settlement form. You can list it as a potential advertiser on your style sheet so the account manager does not fill that spot. 3. Please send in all forms and make sure they are dated, whether there is a change or not from the previous year (Calculation Formula, Approval Forms, Order Check List (a must), etc…… 4. If there are any changes to the ad copy please do not write it on the Advertising Agreement, it could possibly not get seen as your acct manager deals with the art and not the money.
Things that make us Happy..cont 5. If you are sending in a DROPBOX job and you have several checks, please if you could bulk them together. If they are sent in individual it is a waste of paper on our end, try and put 3 to a sheet, they usually fit just fine. 6. If/when you work multiple jobs please write “open me first” and put all payment correspondence on that job, again no need to print copies of the check for each job. 7. Post-dated checks get written in the Balance column of the Settlement form. Monthly Packets – please remember to give us an address the Thursday before we send them out that Friday so we are not pressed for time and get the addresses correct