1. Presentation to Oireachtas Committee Members Joint Committee on Jobs, Enterprise & Innovation 1 st April 2014 InjuriesBoard.ie 1 Patricia Byron Chief Executive

2. Context Injuries Board (PIAB) established 10 years ago Many years in the making (JOC Report 1986, Deloitte & Touche Report 1996, MIAB Report 2002) Cross party political support Function – Quasi-Judicial, Delivery of Personal Injury Awards Mandate – lower handling costs, faster timelines, same level of awards Remove cases from costly litigation – key driver of the cost of insurance Remit: Motor, Public & Work Place PI Claims 2

3. Results to date – key indicators Over 70,000 awards made to date Over €1.5 billion assessed in compensation Highest Award to date - €1million Timelines – 7.3 months versus 3 years Consistency of awards – Book of Quantum Savings  €500m direct *  €500m indirect from settlements *  Total €1 billion * Delivery costs – < 8.0% (Litigation 2004: 46% 2013: 58%) * based on current litigation costs of 58% 3

4. External/Societal Impact Deliver same award levels – no court, faster and more effective system Reduced Respondent fee to lowest ever level – flat €600 per case Reduction in Court cases, less demand on Courts Service Focus on early return to work/rehabilitation Less strain on medical services – more efficient reporting Proper investigation of cases in defined timelines Direct service available Car Insurance costs down 40% in real terms since end 2002  Injury claims drive cost of motor insurance premiums  Injury claims impact all insurance costs which impact cost of all Goods and Services in the County 4

5. Reform Initiatives Done Repayment of accident related State Salaries – directive prepared by Department of Public Reform & Expenditure Repayment of accident related welfare benefits (Department of Social Protection) – amendment to legislation to allow for recovery of benefits Framework Agreement for Business Process Support Services Pending Tender with Gardai for GP Services/reports Tender/Framework for other Medical Consultants services/reports Repayment of accident related hospital charges Medical Negligence & Range of Redress Schemes  Potential for significant savings on several fronts  Non-adversarial resolution the way forward, not costly, lengthy, adversarial model 5

6. Delivery for the Citizen & Society (1) Lower insurance premiums No requirement for adversarial system/Court Book of Quantum ensures predictability & consistency Public Interest comments – claims farming, insurance premium increases Publication of data/research into nature & causation of accidents/injuries – key driver for those involved in accident prevention 6

7. Delivering for the Citizen & Society (2) Opening hours 8 am – 8 pm; 24/7 – via website No need for 3 rd party representation – adds time/cost Range of contact methods including web chat, call back, social media Very high customer satisfaction ratings E-services – on-line application form, electronic correspondence Plain language website with FAQ’s and case studies Smartphone app 2014 - Development of IT portals - End to end online services 7

8. How achieved/organisational capability IB model now adopted across Public Service Identified core/non-core workflows In-house/out-house model i.e. outsourcing Offers scalability, flexibility, capacity, keeps fixed overheads to a minimum Specific capability in managing outsourced provider Self-funding model including mark to market pension funding by agency i.e. No exchequer funding 8

9. Potential Reform Initiatives All redress schemes to default to non-adversarial model i.e. faster, cheaper for Exchequer, and more citizen centric Insurance – drive transparency and availability of key data from all insurers i.e. dynamic monitoring of premium movements 9

10. WWW.INJURIESBOARD.IE Thank you for listening