1. LEARNING INTENTION Students will be able to: Respond to task/action words in exam questions We know we can do this when: Students address exam questions with a style that matches the question requirement in both structure and wording.

2. AGENDA Today we’ll run through a series of practise question that you will be required to answer several times. This may be frustrating to you – but it is vital in building up your ability to answer questions effectively. For each Q, we’ll first respond to it without any discussion We’ll then try it again after some discussion and guidance

3. Q. 1: COMPARE THE CONCEPTS OF ‘ETHICAL’ AND ‘SOCIALLY RESPONSIBLE’ BUSINESS 2 Marks

4. Q. 1: COMPARE THE CONCEPTS OF ‘ETHICAL’ AND ‘SOCIALLY RESPONSIBLE’ BUSINESS Comparison structure: Similarities addressed, then differences. Concepts not explained in separate paragraphs “Compare” words: Whereas Similarly However As oppose to… a. ethical behaviour Acting according to values and beliefs about right and wrong; applying moral principles to actions. Westfield expects employees to act with honesty and integrity. b. social responsibility An obligation to protect and enhance the welfare of society. Westfield expects employees to welcome a diversity of people, contribute to a healthy and safe work environment, act in an environmentally responsible manner and contribute to promoting positive change in the community.

5. Q2: Describe two strategies a retail company could use to help ensure employees consistently acted with honesty and integrity. 2 Marks

6. Q.2 Provide two examples of Performance Indicators and explain how they are used to assess performance of the business. Potential answers could include a description of at least two of the following:  developing and implementing a Code of Conduct or Values Statement  encouraging staff to report unethical behaviour (‘whisteblowing’)  actively seeking customer feedback on employee behaviour  building a corporate culture that values honesty and integrity  senior staff setting an example by modelling ethical behaviour  linking employee appraisal to their knowledge and implementation of the organisation’s values.

7. Q3: Evaluate the proposition that ‘acting in an environmentally responsible manner’ will reduce returns to shareholders. 3 Marks

8. Q3: Evaluate the proposition that ‘acting in an environmentally responsible manner’ will reduce returns to shareholders. ‘Evaluate’ calls for a consideration of both sides of the proposition. Caring for the environment may result in increased costs and therefore lower returns to shareholders. On the other hand, increased costs could be outweighed by the benefits of attracting new customers, increasing staff motivation and making it easier to recruit and retain good employees. Efforts to reduce waste may result in lower costs. The business may also avoid fines that could be imposed for damaging the environment.

9. Q.4 The key elements of an operations management system are inputs, processes and outputs. Discuss how ethical and socially responsible management practices could affect each of these elements. 6 Marks

10. Q.4 The key elements of an operations management system are inputs, processes and outputs. Discuss how ethical and socially responsible management practices could affect each of these elements. 6 Marks

11. Q.5 Holden wishes to introduce a policy to deal with over- usage of sites such as facebook and youtube. Use the policy development steps to indicate how they will go about doing this. 4 Marks

12. Q.5 Holden wishes to introduce a policy to deal with over- usage of sites such as facebook and youtube. Use the policy development steps to indicate how they will go about doing this. Define policy Explain the steps with reference to the question (internet over-use of social media) and Holden