1. LEARNING INTENTION Students will be able to: Respond to task/action words in exam questions We know we can do this when: Students address exam questions with a style that matches the question requirement in both structure and wording.

2. AGENDA Today we’ll run through a series of practise question that you will be required to answer several times. This may be frustrating to you – but it is vital in building up your ability to answer questions effectively. For each Q, we’ll first respond to it without any discussion We’ll then try it again after some discussion and guidance

3. Q. 1: COMPARE MISSION AND VISION STATEMENTS 2 Marks

4. Q. 1: COMPARE MISSION AND VISION STATEMENTS Comparison structure: Similarities addressed, then differences. Concepts not explained in separate paragraphs “Compare” words: Whereas Similarly However As oppose to…

5. Q.2 Provide two examples of Performance Indicators and explain how they are used to assess performance of the business. 3 Marks

6. Q.2 Provide two examples of Performance Indicators and explain how they are used to assess performance of the business. Define PI (one sentence, should be first step in most questions that are worth several marks, compare/contrast excluded) Then define each of them. Explain how it can assess a measure of business performance (this could be financial, staff morale, customer satisfaction etc.) Link to the business name – “gelatissimo”

7. Q.3 Distinguish between real and official corporate culture. 3 Marks

8. Q.3 Distinguish between real and official corporate culture Comparison structure: Similarities addressed, then differences. Concepts not explained in separate paragraphs “Compare” words: Whereas Similarly However As oppose to…

9. Q.4 Bloomberg Ltd. is a US company that is seeking to establish a large Australian company to enter the grocery retail market. Suggest and justify a management structure that would suit a retailer competing across several Australian states. 4 Marks

10. Q.4 Bloomberg Ltd. is a US company that is seeking to establish a large Australian company to enter the grocery retail market. Suggest and justify a management structure that would suit a retailer competing across several Australian states. Define management structure What could have been suggested (see page 50)? Geographic structure: State based managers can adapt to regulatory and legal conditions in each state. Functional structure: efficient use of resources, highly specialised

11. Q.5 Toyota is currently aiming to plan to introduce a new model car and has been informed they should conduct a SWOT Analysis. Explain to Toyota the benefits of conducting a SWOT analysis. 5 Marks

12. Q.5 Toyota is currently aiming to plan to introduce a new model car and has been informed they should conduct a SWOT Analysis. Explain to Toyota the benefits of conducting a SWOT analysis. What content does this fit into? Outline what SWOT is. Relate the benefits of SWOT Tie answer back to Toyota!

13. Q.6 Holden wishes to introduce a policy to deal with over- usage of sites such as facebook and youtube. Use the policy development steps to indicate how they will go about doing this. 4 Marks

14. Q.6 Holden wishes to introduce a policy to deal with over- usage of sites such as facebook and youtube. Use the policy development steps to indicate how they will go about doing this. Define policy Explain the steps with reference to the question (internet over-use of social media) and Holden