1. A guide for new employees-

2.  When you see an email that is highlighted and that looks like it is un-opened, double click on the bar to open the Email.

3.  To send an email you need to click the ‘new’ button –  Then you need to type the email address of the person, write a message and then click send-

4.  When you click an unread Email one time a screen will come up at the side displaying the Email display and the contents of the Email-  You then need to click the single purple arrow in order to reply to an Email.

5.  This is mostly the same as how to reply apart from you have to click the blue arrow -

6.  Although storage space isn’t an issue in this day and age, having lots of trash and useless clutter makes important and easy messages harder to find. Spam filters to a good job but to remove some of the trash but some still gets through, or some mail classed as junk with a fault in the filter and missed. You should be prompted regularly to remove junk mail and should be told that you can save mail.

7.  To archive an email you have to right click on your inbox, create a new folder, after this you can right click on an unopened email and click ‘add to folder’  For example you could send your personal email address to your personal folder and other things to your work folder )if you have any)

8. Spam-An inbox rule is needed to move to junk Important-Should be kept Read-Need deleting

9. If you enforce an inbox rule you choose an address from one person and that person will be immediately put in the junk folder when an e- mail is received

10.  Prioritise your mail, read messages with high importance first or save to an appropriate folder.  Set up in box rules dealing with spam.  Keep your inbox organised, move mail into folders and delete mail regularly.  Permanently remove ‘deleted items’ once your sure they are no use to you.  All emails with attachments should be dealt with appropriately, the attachment saved to a folder and then the e-mail deleted.

11.  You can attach various things like PowerPoints, word documents and other Microsoft documents-  You do this by clicking the paperclip, searching for a file and then attaching and sending-

12.  A digital signature is a signature that you can use like you would on a normal letter, but on your email, for example as a head of a company you need to type your signature underneath the email message-

13.  CC and BCC are the tabs just below who the recipient of the email is.

14.  When you open An email you have to right click on the persons name and click add to contacts-

15.  To highlight whether an email is important or not important, you need to click on ‘new Email’ and click the flag.

16.  You must right click on an email and then click move to folder-  (you may need to create a folder before you can add the Email to one)

17.  To do this you need to click options in the top right of the screen and click ‘set automatic replies’.  Then set a time and message for your email to send.

18.  1. Include a clear, direct subject line  2. Use a professional email address.  3. Think twice before hitting "reply all.“  4. Use professional salutations.  5. Use exclamation points sparingly.  6. Be cautious with humour.  7. Know that people from different cultures speak and write differently.  8. Reply to your emails — even if the email wasn't intended for you.  9. Proofread every message.  10. Add the email address last.

19.  Change your password regularly and keep it in a safe place.  Don’t share your password with anyone.  Don’t open attachments from anyone you don’t know.  Log out or sign off from your account when you’ve finished looking at/sending your email.  Don’t reply to spam or forward chain emails.  Keep your personal information personal – don’t share bank or credit card information by email.  Your bank will not discuss your private financial discussions with any other unknown email address.