1. Managing Transformation Action Plan Presentation 10-02-2004

2. Structure of Presentation Objectives of the Program Tools Adopted What we learnt What we will practice What results we will bring about What support we seek

3. Objectives of the Program Organisational Transformation thru self transformation Understanding the Best Practices and bringing the next Practices Focus on extra-ordinary results

4. Tools Adopted Lecture Sessions with active Interaction Presentations Case Studies, Poems, Stories Group Discussions and Quiz Films on transformation Various role plays such as Reflectors Optimist Devils Advocate Seeker Presenter Planner

5. What we learnt Change the mindset Introspect and discover our core competencies and core incompetencies Create our own destiny through transformation Fear of failure is impediment to success Take charge than allowing things to happen on their own Family and employees are also our customers

6. What we learnt-2 Think beyond boundaries To be successful do things differently Empower through delegation and knowledge sharing Individual transformation is a pre- requisite for organisational transformation

7. What we learnt-3 Work willingly for results within available resources Continuous innovation/creativity is pre- requisite for high performance Appreciation appreciates morale Communication is a powerful tool, use it effectively Be a good listener to be an effective leader Aim at higher role play

8. What we learnt-4 Learn to unlearn and relearn Practice what you preach- Walk the talk Anticipate, prioritise & delegate for better time management Challenge assumptions to ensure success Be customer centric in decision making

9. What we learnt-5 Create synergy by working together Take ownership to your actions Feedforward in place of feedback Best practices to Next practices Small wins lead to big SUCCESS

10. What we learnt-6 Threats, opportunities, challenges and Risks AnalyseChoose Make assessment (Planning) Prepare Strategies Identify Resources Implement/ execute

11. What we learnt-7 ResistanceHurdles Conflict Do not Quit Implement/ execute Motivate/ Inspire Achieve the GoalRewardBliss Fear

12. Success is a continuous journey

13. What we will practice Motivate, mentor, appreciate people around us Plan, prioritise, delegate and monitor day- to –day work Communicate effectively Encourage new ideas and implement Come out of ego and prejudices–be humble Share agenda and knowledge

14. What we will practice-2 Transformation through leadership- set example to others Customer orientation through best practices Focus on actions than words Not averse to taking calculated risk Expand horizon and aim for bigger goals

15. What we will practice-3 Give and take feed-forward Align resources for better performance Challenge assumptions for better decision/performance Make distinction among people Those who are motivated – include them in committees, appreciate Those who look for benefits for them-entrepreneur category- utilise their extra passion Those who aspire leadership position- reward them in leader of the month / week – share their best practices Those who work to rule- coach, provoke, persuade

16. What we will practice-4 Cross selling through Customer Relation Management( CRM) Be self -driven and do not drift Quick decision and least response time Shared vision

17. This is not the end. TRANSFORMATION HAS BEGUN…