1. Expressing Yourself Effective Communication

2. Number your white board to 15

3. 1. Communication is an integral part of every industry and business in the United States. True or False?

4. 1. Communication is an integral part of every industry and business in the United States. True

5. 2. Job knowledge ranks slightly below communication skills as a factor in career success. True or False?

6. 2. Job knowledge ranks slightly ABOVE communication skills as a factor in career success. False

7. 3. The average worker spends most of his or her time speaking. True or False?

8. 3. The average worker spends most of his or her time speaking. True

9. 4. Chinese is the most commonly used language in the international world of work. True or False?

10. 4. Although Chinese is spoken by more people, English is the most commonly used language. False

11. 5. Your recognition vocabulary will include at least 80,000 words by the time you leave high school. True or False?

12. 5. Your recognition vocabulary will include at least 80,000 words by the time you leave high school. True

13. 6. It is usually safer to begin using new words in your writing rather than in conversation. True or False?

14. 6. It is usually safer to begin using new words in your writing rather than in conversation. True

15. 7. Effective communication exists when the receiver interprets the sender’s message as the sender intended. True or False?

16. 7. Effective communication exists when the receiver interprets the sender’s message as the sender intended. True

17. 8. Speaking is the most- often-used method of communicating policies, procedures, and concepts in the workplace. True or False?

18. 8. WRITING is the most- often-used method of communicating policies, procedures, and concepts in the workplace. False

19. 9. The average employee spends 1 ½ to 2 hours each workday doing some form of reading. True or False?

20. 9. The average employee spends 1 ½ to 2 hours each workday doing some form of reading. True

21. 10. Skimming material will never provide all you need to completely understand printed materials. True or False?

22. 10. Many times, skimming will provide all that is necessary to understand what you need from printed materials. False

23. 11. Successful interpersonal relationships are built on mutual trust, acceptance, empathy, and understanding. True or False?

24. 11. Successful interpersonal relationships are built on mutual trust, acceptance, empathy, and understanding. True

25. 12. Effective communication is important in all interpersonal aspects of life. True or False?

26. 12. Effective communication is important in all interpersonal aspects of life. True

27. 13. All groups have some form of organization, rules for establsihing leadership, and expectations regarding member behavior. True or False?

28. 13. All groups have some form of organization, rules for establsihing leadership, and expectations regarding member behavior. True

29. 14. Leaders of democratic, leadership relies on the active participation of members in the decision- making process. True or False?

30. 14. In a democratic group, leadership relied on the active participation of all members. False

31. 15. Each person involved in a conflict has personal biases, priorities, expertise, and interests that affect the points of agreement and create outright opposition on many issues. True or False?

32. 15. Each person involved in a conflict has personal biases, priorities, expertise, and interests that affect the points of agreement and create outright opposition on many issues. True

33. How many correct out of 15?

34. Effective Listening Techniques?

35. Re-number your white board to 12

36. 1. Maintain eye contact without staring. Is this an effective listening technique?

37. 1. Maintain eye contact without staring. Is this an effective listening technique? Yes

38. 2. Decide on a response based on the speaker’s first words Is this an effective listening technique?

39. 2. Decide on a response based on the speaker’s first words Is this an effective listening technique? No

40. 3. Be aware of the speaker’s time limit. Is this an effective listening technique?

41. 3. Be aware of the speaker’s time limit. Is this an effective listening technique? No

42. 4. Never paraphrase when listening to a speaker. Is this an effective listening technique?

43. 4. Never paraphrase when listening to a speaker. Is this an effective listening technique? No

44. 5. Listen carefully to the speaker before deciding on a response. Is this an effective listening technique?

45. 5. Listen carefully to the speaker before deciding on a response. Is this an effective listening technique? Yes

46. 6. Ask questions whenever you think of them; the speaker won’t mind being interrupted. Is this an effective listening technique?

47. 6. Ask questions whenever you think of them; the speaker won’t mind being interrupted. Is this an effective listening technique? No

48. 7. Use attentive body language, such as bending slightly forward. Is this an effective listening technique?

49. 7. Use attentive body language, such as bending slightly forward. Is this an effective listening technique? Yes

50. 8. Keep an open mind about the speaker’s thoughts. Is this an effective listening technique?

51. 8. Keep an open mind about the speaker’s thoughts. Is this an effective listening technique? Yes

52. 9. When you are certain that the speaker has finished, ask questions. Is this an effective listening technique?

53. 9. When you are certain that the speaker has finished, ask questions. Is this an effective listening technique? Yes

54. 10. Whenever it is appropriate, paraphrase. Is this an effective listening technique?

55. 10. Whenever it is appropriate, paraphrase. Is this an effective listening technique? Yes

56. 11. Listen quietly and show interest. Is this an effective listening technique?

57. 11. Listen quietly and show interest. Is this an effective listening technique? Yes

58. 12. Stare at the speaker so he or she knows you are awake. Is this an effective listening technique?

59. 12. Stare at the speaker so he or she knows you are awake. Is this an effective listening technique? No

60. How many correct out of 12?

61. Are you an effective listener?