1. Information Advice Support Service

2. What is IASS: IASS deals with all telephone contacts and referrals for Children & Young People requiring information, advice, support or services from Children’s Social Care in Birmingham The team consists of: Team Manager Referral & Advice Officers Social Workers fCAF workers

3. IASS - Screening All contacts and referrals will be screened to ensure that urgent safeguarding referrals are processed promptly. All referrals should be: –Use the fCAF to demonstrate agency involvement & evidence of intervention –Use the inter-agency referral form for serious concerns –By phone for immediate concerns

4. IASS - Decisions: A decision about a contact, referral or a family CAF received into the team will be taken in most circumstances within 24 hours. Written decisions will be sent out to the referrer Where fCAF is recommended support will be offered

5. IASS - fCAF support We intend to support you by providing reassurance, advice, sign posting, and guidance in the completion of Family CAF and Integrated Support Plan meetings. The IASS fCAF team will support you with the initiation, evaluation and outcome monitoring of the fCAF episode.

6. IASS – Contact Details Email: IASScitywide@birmingham.gov.uk Phone: 0121 303 9515 fCAF forms: www.birmingham.gov.uk/caf Interagency referral form: www.lscbbirmingham.gov.uk