1. President’s Report – 2010 AGM Brent Carey, ABC

2. Agenda 6:30 pmApproval of 2009 AGM minutes and remarks from the Outgoing President Brent Carey, ABC 6:50 pmRemarks from the Outgoing Past PresidentLeslie Hetherington, APR 6:55 pmReport from the VP, FinanceNatasha Renaud, MBA, MS Mass Comm 7:05 pmMotions for approvalBrent Carey, ABC 7:10 pmRemarks from the Incoming PresidentCarrie MacAfee 7:25 pmOther business and adjournmentBrent Carey, ABC 7:30 pmBreak 7:40 pmHow to work hard and play hard: Secrets of highly successful people Kellie Garrett, ABC, MA Leadership 8:25 pmQ&A

3. A big thank you! Past PresidentLeslie Hetherington, APR, MBA Executive Vice PresidentCarrie MacAfee Accreditation & StandardsLinda Andross, ABC Advertising & SponsorshipCyrus Mavalwala, ABC Association ManagementJulie Wilson, ABC, MEd AwardsTrell Huether FinanceNatasha Renaud, MBA, MS Mass Comm Marketing CommunicationsChristine Andrew, MBA Member CommunicationsDiana Degan Robinson, ABC MembershipSharon Beattie Networking & Special EventsLouise Armstrong Professional DevelopmentYasmin Ranade Volunteer ServicesMarie Fitzpatrick-Hall, ABC VP at Large, International Conference Task Force Anna Relyea, BA, MA

4. A big thank you!

5. So…what did IABC/Toronto do this year?

6. 1,676 members – highest ever! Uh oh! Whew! So…what did IABC/Toronto do this year?

7. Student Memberships Designed a more student-focused presentation for schools Total of 8 student presentations Speaker support for Mohawk, Centennial, Loyalist and Durham 12 student volunteers for Student Relations Committee Supported IABC’s First International Student Conference Presented our good work to other chapters at IABC Leadership Institute So…what did IABC/Toronto do this year?

8. Accreditation 25 new ABCs, an increase of 27% 16 “students” registered in the Accreditation College 17 candidates wrote the exam in Nov/09, 100% passed 4 candidates wrote the exam in June We now have 116 ABCs: –7% of overall Toronto membership –13% of worldwide ABCs are from IABC/Toronto –Most ABCs of any chapter So…what did IABC/Toronto do this year?

9. Professional Development 7 events attended by 410 communicators (60% members, 40% non-members) Quality of speakers – 80% satisfied Relevance of content – 83% satisfied Networking opportunities – 60% satisfied Venue – 81% satisfied Overall satisfaction – 76% So…what did IABC/Toronto do this year?

10. Networking & Special Events 5 events, 333 attendees (average attendance 66, 70% members) Survey says: –80% very satisfied –73% agreed price right –Met an average of 5 new contacts, 87% planned to follow up –94% said they would recommend the type of event to a friend So…what did IABC/Toronto do this year?

11. Communicator of the Year Three submissions, assessed by panel of five Past Presidents Rob Devitt, President and CEO, Toronto East General Hospital COTY event –59 attendees –100% ranked satisfaction 8 or higher (82% ranked 10) So…what did IABC/Toronto do this year?

12. Social media Twitter: 958 followers and 300 tweets since Sept/09 Facebook: 721 members LinkedIn: 252 members So…what did IABC/Toronto do this year?

14. New websiteNew Communicator Member Communications So…what did IABC/Toronto do this year?

15. Marketing & Communications 11 news releases and media advisories More than 70 hits So…what did IABC/Toronto do this year?

16. Marketing & Communications Two ads placed in HRPA magazine to promote Careerline Google Ad Words Campaign Launched –More than 175,000 impressions and 200 clicks IABC/Toronto speaker presented at 2010 PodCamp So…what did IABC/Toronto do this year?

17. Advertising & Sponsorship CareerLine surpassed key metrics vs. last year: –Number of ads –Number of advertisers –Revenue Other advertising revenues of $7,500 Total sponsorship revenues of $17,000 So…what did IABC/Toronto do this year?

18. Mentorship Program Matched 38 pairs (vs. 17 last year) Survey says: –75% said program met expectations –90% rated program good, very good or excellent –77% interested in participating next year –Excellent feedback for enhancing going forward Major interest in program from other chapters So…what did IABC/Toronto do this year?

19. OVATION Awards 156 entries (vs. 130 last year) Highest ever submissions for Bobbie Resnick Philanthropy Award 85% of entries submitted on disc (target was 75%) Established clear criteria and judging standards for all awards Gala feedback –93% rated event Excellent or Good (up 25%) –93% indicated event met or exceeded expectations –83% rated the presentation of OVATION Awards excellent or good So…what did IABC/Toronto do this year?

20. 2010 World Conference 97 volunteers worked more than 36 hours 280 participated in the dinearound -- managed by 28 volunteer "captains" Helped direct $2,500 to Evergreen Brickworks Process guide So…what did IABC/Toronto do this year?

21. Running a solid operation Discount Program Supper Clubs Special Interest Groups –Professional Independent Communicators (158 members) –WestEnd Group (245 members) Social Responsibility Committee Policies So…what did IABC/Toronto do this year?

22. None of it possible without you Volunteers This year, 209 chapter members volunteered their time and energy on various committees Survey says: –96% received recognition for their efforts –91% felt expectations were met –93% rated their experience as good, very good or excellent –97% felt communication was very good or excellent –91% said leader was considerate of their time –91 % said their volunteer experience enabled them to expand their network

23. Challenges 1.For the third straight year, the percentage of members attending events has decreased 2.CareerLine is improving, we still are not at the levels once enjoyed 3.Advertising revenue continues to decrease 4.Focus and prioritization

24. b) Run a Solid Operation (that will thrive in the future) a) Know & Respond to Member Needs Improve Retention & Grow Membership Ensure the “quality” of each member’s ongoing IABC/Toronto experience Our three-year strategy