1. 1Malta Transport Authority 1 EUPAN 30 th November 2009

2. FOUR Directorates FUNCTIONS Licensing & Testing Public Transport Network Infrastructure Traffic Management 2

3. 3 Licensing & Testing Directorate Vision “We will continue to provide service to our Customers, whilst at the same time ensuring that road safety on vehicles and drivers are always our top priority”.

4. 4 Licensing & Testing Directorate OUR TEAM VEHICLE ADMINISTRATION UNIT DRIVER LICENSING UNIT TECHNICAL UNIT OUR TEAM VEHICLE ADMINISTRATION UNIT GILBERT AGIUS DRIVER LICENSING STEPHEN VELLA TECHNICAL UNIT LINO ABELA

5. Licensing & Testing Directorate Registration & Licensing of Vehicles Transfers & Conversions of Vehicles Garaging & Scrapping Issue and Renewal of Driving Licences Driving Tests Vehicle Inspections 5

6. 6 Registration of a Used Vehicle brought into Malta from an EU Country Old Procedure 1. Client comes to LTD and waits for an average of 30 mins 2. Presents relative documentation and a file is opened 4.Client is given an appointment for the vehicle to be inspected 5.On appointment day client goes with the car and performs an inspection 6.The following day client comes to LTD to register the vehicle and pays the Registration Tax 7.The following day the client collects the plates

7. 7 Registration of a Used Vehicle brought into Malta from an EU Country Weaknesses 1. Client has to visit LTD a minimum of 4 times 2. Movement of over 50 files daily from one unit to another and vice versa 3. Files sometimes lost or stuck in backlog process 4. Clients coming to LTD with missing documents 5. Queuing time

8. 8 Registration of a Used Vehicle brought into Malta from an EU Country Business Process Re-Engineering (BPR) 1. SWOT Analysis 2. Internal Brainstorming Session with all personnel involved in process 3. Gap Analysis 4. Review of Application Forms and Procedures

9. 9 Registration of a Used Vehicle brought into Malta from an EU Country New Procedure 1. Client phones ADT and makes an appointment 2. ADT informs the client with all the procedure 3. Client takes the vehicle for an inspection 4. On the same day client comes to LTD to register the vehicle 5. Pays the Registration tax, waits for 15-30 mins and collects the plates

10. 10 Registration of a Used Vehicle brought into Malta from an EU Country Advantages 1. Client comes to LTD ONLY once 2. No file movements, files are not lost 3. Less work at registry 4. Clients have all documents during actual registration 5. Queuing time reduced, less people coming and going 6. Less queries at Customer Care

11. 11 Thank you for your kind attention