1. Working Effectively with Diverse Populations Sponsored by the Northeastern Regional Training and Medical Consultation Consortium Best Practices in TB Control

2. Objectives Upon completion of this seminar, participants will be able to: Explain how cultural factors influence patient- provider interactions Describe the attributes of a culturally competent healthcare worker Make use of effective communication strategies to educate clients from different cultures about TB disease, infection, and control

3. Faculty Bill L. Bower, MPH Director of Education and Training, Charles P. Felton National TB Center at Harlem Hospital Assistant Clinical Professor, Heilbrunn Department of Population & Family Health, Mailman School of Public Health, Columbia University Sapna Pandya, MPH Director of Programs / South Asian Health Initiative Center for Immigrant Health, NYU School of Medicine Jane L. Moore, RN, MHSA Asst. Director/Nurse Consultant TB Control and Prevention Program Virginia Department of Health

4. Agenda Introduction, housekeeping – Bill Bower Key Concepts in Cultural Competency – Bill Bower Patient-Centered Care in a Multicultural Setting – Sapna Pandya Using New Technologies to Communicate with Diverse Populations – Jane Moore Questions and Answers Wrap up

5. Handouts You can download slides, sign-in sheet and reference materials at the following link: www.umdnj.edu/globaltb/courses/brochures/diverse.html Or by clicking on the “handouts” icon at the top right of this screen

6. Continuing Education Credit The University of Medicine and Dentistry of New Jersey – Center of Continuing and Outreach Education (UMDNJ- CCOE) designates this activity for the following: A maximum of 1.5 AMA PRA Category 1 Credits 1.5 nursing contact hours (CCOE is an approved provider by the NJ State Nurses Association).15 Continuing Education Units (CEUs) Full accreditation statements can found at: www.umdnj.edu/globaltb/courses/brochures/diverse.html Anyone who would like to receive continuing education credits for this activity must indicate so on the sign-in sheet which must be sent to us by April 9, 2009. There is a $10 charge for credit.

7. Evaluation Complete online Zoomerang® evaluation Forward link to others who are in the room and have not logged in individually

8. Audio (1) If you cannot hear sound through your computer speakers:  Check to see if your computer speakers are muted  Turn up the volume of your computer speakers Still can’t hear? Call in by phone at: (866) 475-3241  Conference ID: 9739729103  You will enter in a muted mode. Please remain muted until the question and answer period.

9. Audio (2) Program is being recorded Archive available in one month at: www.umdnj.edu/globaltb Phone lines should be muted throughout the lectures  Use phone’s mute button or *6  Use mute button of #6 to un-mute

11. Questions and Discussion If you wish to ask a question or make a comment: –Un-mute your phone by pressing #6 –After your question, re-mute your phone by pressing *6 Type your questions to host and panelists; priority will be given to verbal questions

12. Additional Questions You may ask additional questions of Bill Bower at:  Email: blb3@columbia.edu  Phone: 212-939-8258

13. Follow-Up Sign-in Sheets –Fax back by April 9, 2009 –Indicate type of continuing education credit, if applicable –If requesting continuing education credit, mail payment Evaluation –Complete online Zoomerang® evaluation –http://www.zoomerang.com/Survey/?p=WEB228UQJD9W8P –Forward link to others who are in the room and have not logged in individually Archive available in one month at: –www.umdnj.edu/globaltb

14. Background Documents Core Competencies for Public Health Professionals Council on Linkages Between Academia and Public Health Practice August 2005

15. Additional Resources

16. Upcoming Courses in Northeastern Region TB Clinician’s Update –March 27, York, ME Medical Consultants Meeting –April 22-23, Newark, NJ TB Intensive Workshop –April 28-29, Newark, NJ TB Interviewing for Contact Investigation –May 5-7, Newark, NJ Program Manager’s Workshop for Regional and Local Staff –May 27-29, Newark, NJ Advanced TB Training for Clinicians –July 10, Washington, DC www.umdnj.edu/globaltb

17. INFORMATION LINE 18004TBDOCS (482-3627)

18. Thank you for your participation!!