1. $5 user/month Competitively priced/featured for entry-level cloud services Evolution of Small Business $8.25 user/month For customers who want just the Office apps Move customers off Office on-premises $12.50 user/month Hero offer for SMB – rich tools for most SMB productivity needs Evolution of Small Business Premium & Midsize Business All plans include: 300 seat cap 99.9% financially-backed uptime guarantee 24/7 phone support for critical issues Active Directory integration

2. BusinessEnterprise Business Business Essentials Business Premium ProPlusE1E3 Target customer Price$8.25$5$12.5$12$8$20 Seat Cap300 (for each plan)Unlimited 24/7 phone support from Microsoft 1 Critical issuesAll issues Office Word, PowerPoint, Excel, Outlook, OneNote, Publisher 2 2 iPad, Windows RT & smartphone apps Office Online Access Standard services 1TB cloud storage (OneDrive for Business) Email, calendar (Exchange) Online meetings, IM (Lync) Team sites, internal portals (SharePoint) Enterprise social (Yammer) Advanced services Active Directory integration Supports hybrid deployment Support for shared computer activation (RDS) Upcoming services – Office 365 Video Compliance – Archiving, eDiscovery, mailbox hold Information protection – message encryption, RMS, DLP

3. Updated to reflect the new SMB Plans Clear articulation of why a particular plan was recommended, including the benefits/value of full plans over standalone plans Highlighted upsell message, with the additional benefits at the incremental price Detailed links to TechNet service descriptions and feature comparisons

4. Customer Asks Less than 250 users and Basic IT needs More than 250 users or Advanced IT* needs Office Business $ 8.25 ProPlus $ 12 Email Business Essentials $ 5 Enterprise E1 $ 8 Move me to the cloud Business Premium $ 12.5 Enterprise E3 $ 20 The new SMB plans (Business, Business Essentials, Business Premium) are now available! Full details available in the ‘Overview of new SMB plans’ deckOverview of new SMB plans Use the updated ‘Plan Selector Tool’ and ‘Pitching the right plan to SMBs’ deck, to sell the right Office 365 plan that fits your customers’ needsPlan Selector ToolPitching the right plan to SMBs Maximize the Office 365 sales opportunity across the customer scenarios listed below Customer ScenarioCustomer ProfileSales Opportunity Less than 250 users and Basic IT needs More than 250 users or Advanced IT* needs Resources Existing Office 365 customers Exchange OnlineUpgrade existing users Upgrade to Business Essentials or Business Premium Upgrade to E1 or E3 Email templates One-pagers Pitch decks Web banners Videos Customer talk workbooks ProPlus, E1, E3, E4Expand to new users Add Business, Business Essentials or Business Premium seats Add ProPlus, E1, E3, E4 seats Existing on-prem customers Office 2003/2007Move on-prem users to Office 365Sell Business or Business PremiumSell ProPlus or E3 Exchange Server 2003/2007Move on-prem users to Office 365 Sell Business Essentials or Business Premium Sell E1 or E3 Office attach to devices Buying (or recently bought) PC, Mac, iPad Attach Office 365 to device salesLead with BusinessLead with ProPlus Purchasing on-prem Office Buying Office 2013Sell Office apps thru Office 365Lead with BusinessLead with ProPlus *Advanced IT needs: Compliance: Archiving, eDiscovery, mailbox hold, message encryption, IRM, DLP Excel BI: Power Pivot, Power View, Power Query (Enterprise data) Deployment: Support for shared computer activation, support for hybrid deployment