1. Enterprise Systems Upgrade Program “A foundation for future innovation…” Financial System Users Network

2. Multiple Projects - One ESUP Team 2 FinanceStudentHRMS Portal Technology Reporting and Data Management Change Management, Communications, & Training

3. ESUP overview Budget: $83.5 million Modernizing business processes and technology for the University across Finance, HRMS, Student, Portal and Reporting Over 250 UMN and contractor staff engaged in Program 34,500 hours of development (Application Development and Reporting) Multiple testing passes scheduled – including cross business process end-to-end testing Planned launch in early February 2015 with a 60 days period of enhanced user support

4. 2014 2015 MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY  High Level System-user Timeline for ESUP Develop and Build Training Deliver Training Enhanced Support Developing and configuring Calendar- specific process support Preview Sessions & Stakeholder Visits User and End to End System Acceptance Testing Early Adopter Learning Activities & Engagement Mid- Feb Launch Sneak peeksDemos Functional and System testing Dry Run Process-specific communications Readiness Feedback Loop

5. Message structure gets more and more specific over time (the funnel) The audience structure grows bigger over time (the reach) About ESUP About Work stream About Change per role About BP About Page / Rpt Executives Leaders Managers & Supervisors System Users All Faculty, Staff, & Students Pacing ESUP engagement: audience & content Support Governance Awareness Understanding Knowledge Proficiency User support

6. Design & Build Metrics Open FDs and TAS related to ImageNow and reporting 58% of mods complete (count) 68% of App Dev effort complete 43% of RDM effort complete

7. App Dev Burn-down

8. RDM Burn-down

9. Sustainable testing model Test coordinators working together to ensure testing covers all areas of impact Implementing consistent testing practices Creating a comprehensive library of test scripts that will improve efficiency and effectiveness for future testing Using Quality Center, a single tool for test execution, defect management, and test reporting

10. What can you expect from us? Timing, pacing, and targeting of communication determined per business process Demonstrations of the future –Video & online content / demos Training will be process-focused and multi-modal: format depends on needs –Finance will focus on the changes from 8.9 to 9.2 Responsive to your questions and requests for information whenever possible

11. Our Web site: Upgrade.umn.edu Our e-newsletter: The Upgrade Stay Informed, Help yourself Email your ideas, questions, or concerns to esup@umn.edu