1. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 1 User Commands WISL Demos use standard Microsoft PowerPoint commands, such as the following : Escape Key, Minus Key (-), Ctl+Break S or Plus Key (+) Right Click, Backspace, Up Arrow Left Click, space, N, Down Arrow Left and Right Click together for 2+ seconds Move mouse for 2 seconds Next Slide Previous Slide End Demo Pause or Resume Demo Restart entire Demo Shows the mouse pointer Left Click to Continue

2. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 2 Frustrated by slow in-store lineups ? The WISL Telephone Order Generation (WISL TOG) is a group of computer programs that provides for the acceptance of store orders via telephone and the generation of the financial and shipping records and documents necessary to complete the transaction. WISL TOG has been designed to interface with multiple inventories to permit the inclusion of any stocked item in the transaction. A customer data base is also incorporated to provide access to address and other biographic information. Any device with the capability to connect to the system may be used as the workstation. Left Click to Continue

3. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 3 WISL has the answer !! A pick list is generated to serve as control over the assembling of the items in the order. Following the picking process the document may be used as input to point of sale. If some items ordered are not in stock a back-order may be established through the WISL TOG data entry routine; this will be reflected on the invoice and bill of lading. If WISL BA is implemented then a credit card pre-authorization may be performed during the telephone discussion. If WATPOS is implemented then the detail of the sale transaction may be generated from the invoice record by invoking the desired invoice at the SKU prompt. Left Click to Continue

4. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 4 Type “11” Type “20” Type ”5” Left Click to begin TOG Overview Demonstration Menu To Start TOG Customer File Maintenance Demo To Start Order/Invoice Maintenance Demo Type “50” To Show Summary Information To Start TOG Overview “ESC” To Exit

5. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 5 Waterloo Information Systems Limited presents WISL Telephone Order Generation WISL Telephone Order Generation (WISLTOG) is a group of computer programs that provides for the acceptance of store orders via telephone and the generation of financial and shipping records and documents necessary to complete the transaction. Left Click to Continue

6. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 6 WISL T.O.G. Data Flow Left Click to Continue Inventory Data Base(s) Customer Data Base WISL T.O.G Pick List Picking Process Bank Authorization Point of Sale Shipping B.O.L./ Invoice B.O.L / Inv Sales Receipt

7. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 7 A telephone call from a customer initiates the transaction. The order clerk first establishes the identity of the customer by accessing or creating a customer record. The order clerk then solicits the order items and records them in the order list. After completion of the order list the order clerk requests method of payment information. If WISL BA is implemented, a credit pre- authorization may be performed upon provision of a credit card number by the customer. A pick list is printed upon completion of the telephone transaction. The pick list is used as the control document to pick the items from inventory. Following the picking process, the bill of lading/invoice is generated from WISL TOG and used as input to point of sale. If some items ordered are not in stock a back-order may be established through the WISL TOG data entry routine and a pick list will be generated when inventory is available. WISL Telephone Order Generation Scenario

8. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 8 Left Click to Continue A telephone call from a customer initiates the transaction. The order clerk first establishes the identity of the customer by accessing or creating a customer record. The order clerk then solicits the order items and records them in the order list. After completion of the order list the order clerk requests method of payment information. If WISL BA is implemented, a credit pre- authorization may be performed upon provision of a credit card number by the customer. A pick list is printed upon completion of the telephone transaction. The pick list is used as the control document to pick the items from inventory. Following the picking process, the bill of lading/invoice is generated from WISL TOG and used as input to point of sale. If some items ordered are not in stock a back-order may be established through the WISL TOG data entry routine and a pick list will be generated when inventory is available. WISL Telephone Order Generation Scenario

9. TOG Phone Call Clerk INVOICE WISLTOG Pick List Items Picked Delivery Left Click to Continue INVOICE Sales Receipt POS Updated Pick List INVOICE Sales Receipt Shipping Labels Manifest

10. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 10 Type “11” Type “20” Type ”5” Left Click to begin Customer Mtce Demo Demonstration Menu To Start TOG Customer File Maintenance Demo To Start Order/Invoice Maintenance Demo Type “50” To Show Summary Information To Restart TOG Overview “ESC” To Exit

11. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 11 Waterloo Information Systems Limited presents WISLTOG Customer File Mtce. Customer maintenance allows a database of customer information to be retained and accessed for TOG transactions, dramatically speeding repeat transactions as well as providing analytical data. Left Click to Continue

12. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 12 1. MCU Maintain Customers 2. INV Order/Invoice Maintenance 3. REP Reporting 4. PGM Printer Group Maintenance 99. SRT Stop Routine XXX Enter menu option of desired action <> ? 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Main Menu Telephone Order Generation Demo Selecting this menu action invokes the customer maintenance menu. Address data can be stored for two addresses along with biographic data including full name, organization name and other ID number (which is indexed to access the customer's record). The customer data base is designed to be refreshed periodically from another data base (eg student record file). Selecting this menu action invokes the customer maintenance menu. Address data can be stored for two addresses along with biographic data including full name, organization name and other ID number (which is indexed to access the customer's record). The customer data base is designed to be refreshed periodically from another data base (eg student record file). Left Click to Continue 1

13. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 13 1. ACF Add Customer Information 2. MCF Maintain Customer Information 3. MCN Maintain Credit Card Numbers 4. DCF Delete Customer Information 99. SRT STOP Routine and Return to Previous Menu XXX Enter identifier of desired menu action ? 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Customer File Maintenance Telephone Order Generation Demo The facility to maintain customer records may also be invoked from any prompt in the order/invoice procedure by entering the command \MCU. The facility to maintain customer records may also be invoked from any prompt in the order/invoice procedure by entering the command \MCU. Left Click to Continue MCF

14. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 14 1. Customer ID: Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Maintain Customer Information - MCF xxxxxxxxxxxxxxxxxxxxxxxxx 1. customer name, address or ID Parker The customer record may be accessed by specifying the assigned ID, the surname, the given name, the phone number, any word three characters or longer from the address or the other ID. Telephone Order Generation Demo

15. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 15 1. Other ID :12345 2. Surname :Parker 3. Title :Mr 4. Given Name :Brian 5. Cust Type :O Other 6. Org name : 7. Postal Code : N2L 1A1 8. Zip Code : 9. Address Line # 1 : 50 Main Street 10. Address Line # 2 : Waterloo, ON 11. Address Line # 3 : 12. Phone : 555-1234 13. Area Code : 519 14. Ext : 15. Alt. Postal Code : N2L 2A4 16. Zip Code : 17. Alt. Addr Line # 1 : 3 Menno Street 18. Alt. Addr Line # 2 : Waterloo, ON 19. Alt. Addr Line # 3 : 20. Alternate Phone : 884-2604 21. Area Code : 519 22. Ext : Last Date Maintained : 19 APR 1996 Maintenance Clerk : A FAIS Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Maintain Customer Information - MCF XXXXXXXXXXXXXXX 1. Other Identification Number Any character string that represents the ID of another system may be entered here. The system generates an index that permits the access of the customer record by specifying the other ID (eg. student ID). Telephone Order Generation Demo

16. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 16 1. Other ID :12345 2. Surname :Parker 3. Title :Mr 4. Given Name :Brian 5. Cust Type :O Other 6. Org name : 7. Postal Code : N2L 1A1 8. Zip Code : 9. Address Line # 1 : 50 Main Street 10. Address Line # 2 : Waterloo, ON 11. Address Line # 3 : 12. Phone : 555-1234 13. Area Code : 519 14. Ext : 15. Alt. Postal Code : N2L 2A4 16. Zip Code : 17. Alt. Addr Line # 1 : 3 Menno Street 18. Alt. Addr Line # 2 : Waterloo, ON 19. Alt. Addr Line # 3 : 20. Alternate Phone : 884-2604 21. Area Code : 519 22. Ext : Last Date Maintained : 19 APR 1996 Maintenance Clerk : A FAIS Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Maintain Customer Information - MCF A 5. Customer Type In order to categorize customer sales for analysis purposes a code may be assigned here. The content of this code is determined by each installation. The following prompt records the organization that the customer represents. In order to categorize customer sales for analysis purposes a code may be assigned here. The content of this code is determined by each installation. The following prompt records the organization that the customer represents. Telephone Order Generation Demo

17. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 17 1. Other ID :12345 2. Surname :Parker 3. Title :Mr 4. Given Name :Brian 5. Cust Type :O Other 6. Org name : 7. Postal Code : N2L 1A1 8. Zip Code : 9. Address Line # 1 : 50 Main Street 10. Address Line # 2 : Waterloo, ON 11. Address Line # 3 : 12. Phone : 555-1234 13. Area Code : 519 14. Ext : 15. Alt. Postal Code : N2L 2A4 16. Zip Code : 17. Alt. Addr Line # 1 : 3 Menno Street 18. Alt. Addr Line # 2 : Waterloo, ON 19. Alt. Addr Line # 3 : 20. Alternate Phone : 884-2604 21. Area Code : 519 22. Ext : Last Date Maintained : 19 APR 1996 Maintenance Clerk : A FAIS Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Maintain Customer Information - MCF ANA NAN 7. Postal Code Two addresses may be maintained for the customer. This provides for flexibility in distribution. Telephone Order Generation Demo

18. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 18 Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Maintain Customer Information - MCF XXXXXXXXXXXXXXXXXXXX 1. Card Number C;123456 Telephone Order Generation Demo 1 A;120291 DCHARGE 2 C;199232 CHEQUE 3 5191123456789012 0497 MASTERCARD 4 A;234456 0299 DCHARGE 5 5191432187654321 0299 MASTERCARD LN# Bank Card Number Expiry Date Bank Card Description A credit card number may be recorded here along with the corresponding expiry date and description (eg. VISA or MASTERCARD) or an internal account number may be specified by entering a prefix of A; or a verification number for a cheque may be stored by entering a prefix of C;. 1. Card Number : 2. Card Expiry Date : 3. Tender Descript : Bank! $$$$$$

19. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 19 Type “11” Type “20” Type ”5” Left Click to begin Order/Invoice Demo Demonstration Menu To Restart TOG Customer File Maintenance Demo To Start Order/Invoice Maintenance Demo Type “50” To Show Summary Information To Start TOG Overview “ESC” To Exit

20. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 20 Waterloo Information Systems Limited presents Order/Invoice Maintenance accepts and updates TOG transactions and produces the relevant documentation for the picking, billing and shipping processes. Information is also prepared for direct insertion into a Point of Sale entry system. Left Click to Continue WISLTOG Order/Invoice Mtce

21. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 21 1. MCU Maintain Customers 2. INV Order/Invoice Maintenance 3. REP Reporting 4. PGM Printer Group Maintenance 99. SRT Stop Routine XXX Enter menu option of desired action <> ? 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Main Menu Telephone Order Generation Demo Selection of the INV menu action invokes the menu that includes facilities to generate orders, maintain picked quantities and print invoices, print bills of lading and process back-orders. Left Click to Continue 2

22. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 22 1. AIV Add Orders 2. MIV Maintain Orders 3. MPI Maintain Picked Quantities 4. CIV Cancel Orders 5. PIV Print Invoices 6. PPS Print Picking Slips 7. PBL Print Bills of Lading 99. SRT STOP Routine XXX Enter identifier of desired action ? 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Order/Invoice Maintenance Telephone Order Generation Demo The interactive routine invoked by this menu action provides for the generation of orders within the context of a telephone conversation. A credit card number may also be solicited and if WATPOS with Bank Authorization is implemented the dollar amount of the order will be automatically pre-authorized. A pick list is prompted for printing at the end of the procedure. The interactive routine invoked by this menu action provides for the generation of orders within the context of a telephone conversation. A credit card number may also be solicited and if WATPOS with Bank Authorization is implemented the dollar amount of the order will be automatically pre-authorized. A pick list is prompted for printing at the end of the procedure. Left Click to Continue 1

23. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 23 1. Customer ID : 2. Address Used : M 3. Card Number : 4. Card Expiry Date : 5. Tender Description : 6. Invoice Date : 7. Shipping Date : 8. Back Order Indicator : XXXXXXXXXXXXXXXXXXXXXXXXX 1. Customer name or number, \MCU to add Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV The customer record may be accessed by specifying the assigned ID, the surname, the given name, the phone number, any word three characters or longer from the address or the other ID. Telephone Order Generation Demo Parker

24. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 24 1. Customer ID : 1 Brian Parker 2. Address Used : M 3. Card Number : 4. Card Expiry Date : 5. Tender Description : 6. Invoice Date : 7. Shipping Date : 8. Back Order Indicator : Main address Alternate Address 50 Main Street 3 Menno Street Waterloo, ON Waterloo, ON N2L 1A1 N2L 2A4 A 2. Address used: M-main, A-alternate, C-change Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV This code specifies which of the addresses is to be used for shipping. The default is the main address. Telephone Order Generation Demo

25. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 25 1. Customer ID : 1 Brian Parker 2. Address Used : M 3. Card Number : 4. Card Expiry Date : 5. Tender Description : 6. Invoice Date : 7. Shipping Date : 8. Back Order Indicator : 1 A;120291, Expires DCHARGE 2 C;199232, Expires CHEQUE 3 5191123456789012, Expires 0199 MASTERCARD 4 A;234456, Expires 0299 DCHARGE 5 5191432187654321, Expires 0299 MASTERCARD XXXXXXXXXXXXXXXXXXXX 3. Line number of card or new card number Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Enter the line number of the card to be used or enter a new card number along with the expiry date and tender description. Telephone Order Generation Demo 3 Bank! $$$$$$

26. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 26 Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV 1. Customer ID : 1 Brian Parker 2. Address Used : M 3. Card Number : 5191123456789012 4. Card Expiry Date : 0199 5. Tender Description : MASTERCARD 6. Invoice Date : 7. Shipping Date : 8. Back Order Indicator : DD MMM YYYY 6. Date Invoice The date of the invoice is entered here. The default is the current date. Telephone Order Generation Demo

27. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 27 Left Click to Continue 1. Customer ID : 1 Brian Parker 2. Address Used : M 3. Card Number : 5191123456789012 4. Card Expiry Date : 0199 5. Tender Description : MASTERCARD 6. Invoice Date : 12 SEP 1996 7. Shipping Date : 8. Back Order Indicator : A 8. back order indicator (Y/N) 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Telephone Order Generation Demo A "Y" is entered here if the customer wishes to have items backordered which are not currently in stock. Y

28. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 28 Left Click to Continue \ Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn The specification of the product ID depends upon the inventory systems interfaced. An example is displayed as follows: XXXXXXXXXXXXXXXXXXXXXXXXX 1. Product ID 1. Product ID : 2. Quantity :1 3. Discount % : 4. Discount $ : 5. Tax Ex 1 : 6. Tax Ex 2 : 7. Tax Ex 3 : 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Invoice ID : 10865 Cum List Price : 0.00 Discount : 0.00 Cum Sell Price : 0.00 Tax 1: 0.00 Tax 2: 0.00 Tax 3 : 0.00 Quote Price : 0.00

29. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 29 The following may be entered: ISBN of a book T;xxx - where xxx is the title of a book A;xxx - where xxx is the author of a book C;xxx - where xxx is a course I;xxx - where xxx is the instructor of a course G;xxx - where xxx is a word from the description of a GM product S;xxx - where xxx is an SKU from either TEXT, TRADE or GM W;xxx - where xxx is an SKU from the WATPOS POS.PLU file xxxxx \D-down a page, \U-up a page, chosen item ? Left Click to Continue W;RED Telephone Order Generation Demo The inventory data base is queried for any entry that has the word "red" in the description name. The database choices above are typical for a university or college bookstore; different databases might apply for other types of installations. Invoice ID : 10865 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV

30. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 30 Left Click to Continue xxxxx F-forward, B-back, * for all, line number(s) eg. 1 or 1,3,4 or 1-5,13 1 Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn 1. Product ID : 2. Quantity :1 3. Discount % : 4. Discount $ : 5. Tax Ex 1 : 6. Tax Ex 2 : 7. Tax Ex 3 : Invoice ID : 10865 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Cum List Price : 0.00 Discount : 0.00 Cum Sell Price : 0.00 Tax 1: 0.00 Tax 2: 0.00 Tax 3 : 0.00 Quote Price : 0.00 2 products found 1 1026606 THE HUNT FOR RED OCTOBER 5.95 2 1324312 POCKET SWEATPANT RED (B) 20.00 The first item in the list is selected as the desired order item.

31. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 31 1. Product ID : 1026606 THE HUNT FOR RED OCTOBER 2. Quantity : 1 3. Discount % : 4. Discount $ : 5. Tax Ex 1 : 6. Tax Ex 2 : 7. Tax Ex 3 : Left Click to Continue NNN 2. Ordered Qnty 2 Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn Invoice ID : 10865 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Cum List Price : 0.00 Discount : 0.00 Cum Sell Price : 0.00 Tax 1: 0.00 Tax 2: 0.00 Tax 3 : 0.00 Quote Price : 0.00 The quantity defaults to 1 but may be overridden as any numeric value.

32. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 32 1. Product ID : 1026606 THE HUNT FOR RED OCTOBER 2. Quantity : 2 3. Discount % : 4. Discount $ : 5. Tax Ex 1 : 6. Tax Ex 2 : 7. Tax Ex 3 : Left Click to Continue NNNN 3. Discount Percentage Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn Invoice ID : 10865 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Cum List Price : 0.00 Discount : 0.00 Cum Sell Price : 0.00 Tax 1: 0.00 Tax 2: 0.00 Tax 3 : 0.00 Quote Price : 0.00 The discount and tax exempt specifications default to those specified for the product by the inventory management system but may be overridden.

33. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 33 Left Click to Continue Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn Invoice ID : 10865 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Cum List Price : 11.90 Discount : 0.00 Cum Sell Price : 11.90 Tax 1: 0.83 Tax 2: 0.00 Tax 3 : 0.00 Quote Price : 12.73 The second desired record is accessed by specifying the SKU. 1. 1026606 THE HUNT FOR RED OCTOBER 2 0 5.95 11.90 XXXXXXXXXXXXXXXXXXXXXXXXX 1. Product ID 1. Product ID : 2. Quantity : 1 3. Discount % : 4. Discount $ : 5. Tax Ex 1 : 6. Tax Ex 2 : 7. Tax Ex 3 : S;1003710

34. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 34 Left Click to Continue Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn Invoice ID : 10865 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Cum List Price : 11.90 Discount : 0.00 Cum Sell Price : 11.90 Tax 1: 0.83 Tax 2: 0.00 Tax 3 : 0.00 Quote Price : 12.73 1. 1026606 THE HUNT FOR RED OCTOBER 2 0 5.95 11.90 1. Product ID : 1003710 PERSPECTIVE IN CONSUMER BEHAVIOR 2. Quantity : 1 3. Discount % : 4. Discount $ : 5. Tax Ex 1 : 6. Tax Ex 2 : 7. Tax Ex 3 : NNN 2. Ordered Qnty

35. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 35 Left Click to Continue Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn Invoice ID : 10865 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Cum List Price : 31.85 Discount : 0.00 Cum Sell Price : 31.85 Tax 1: 2.23 Tax 2: 0.00 Tax 3 : 0.00 Quote Price : 34.08 The last desired item is accessed by specifying an associated quick code. 1. 1026606 THE HUNT FOR RED OCTOBER 2 0 5.95 11.90 2. 1003710 PERSPECTIVE IN CONSUMER BE 1 0 19.95 19.95 S;B XXXXXXXXXXXXXXXXXXXXXXXXX 1. Product ID 1. Product ID : 2. Quantity : 1 3. Discount % : 4. Discount $ : 5. Tax Ex 1 : 6. Tax Ex 2 : 7. Tax Ex 3 :

36. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 36 Left Click to Continue Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn Invoice ID : 10865 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Cum List Price : 31.85 Discount : 0.00 Cum Sell Price : 31.85 Tax 1: 2.23 Tax 2: 0.00 Tax 3 : 0.00 Quote Price : 34.08 1. 1026606 THE HUNT FOR RED OCTOBER 2 0 5.95 11.90 2. 1003710 PERSPECTIVE IN CONSUMER BE 1 0 19.95 19.95 1. Product ID : 1324312 POCKET SWEATPANT RED (B) 2. Quantity : 1 3. Discount % : 4. Discount $ : 5. Tax Ex 1 : 6. Tax Ex 2 : 7. Tax Ex 3 : NNN 2. Ordered Qnty

37. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 37 Left Click to Continue Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn Invoice ID : 10865 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Add Orders - AIV Cum List Price : 51.85 Discount : 0.00 Cum Sell Price : 51.85 Tax 1: 3.63 Tax 2: 1.60 Tax 3 : 0.00 Quote Price : 57.08 1. 1026606 THE HUNT FOR RED OCTOBER 2 0 5.95 11.90 2. 1003710 PERSPECTIVE IN CONSUMER BE 1 0 19.95 19.95 3. 1324312 POCKET SWEATPANT RED (B) 1 0 20.00 20.00 This completes specification of items requested by the customer to be included in the order. XXXXXXXXXXXXXXXXXXXXXXXXX 1. Product ID 1. Product ID : 2. Quantity : 1 3. Discount % : 4. Discount $ : 5. Tax Ex 1 : 6. Tax Ex 2 : 7. Tax Ex 3 :

38. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 38 12 SEP 1996 TOG Demonstration Page 1 Picking Slip Invoice Date Invoice No 12 SEP 1996 10865 Sold To Mr Brian Parker 50 Main Street Waterloo, ON N2L 1A1 Contract ID Ship Date Shipped Via Cust Ord No Terms Itm SKU Component # Component Description Qnty Qnty Picked 1 1026606 1026606 THE HUNT FOR RED OCTOBER 2 0 2 1003710 1003710 PERSPECTIVE IN CONSUMER BEHAVI 1 0 3 1324312 1324312 POCKET SWEATPANT RED (B) 1 0 A picking slip may now be printed for this order so that the physical goods may be retrieved from inventory. Telephone Order Generation Demo

39. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 39 12 SEP 1996 TOG Demonstration Page 1 Picking Slip Invoice Date Invoice No 12 SEP 1996 10865 Sold To Mr Brian Parker 50 Main Street Waterloo, ON N2L 1A1 Contract ID Ship Date Shipped Via Cust Ord No Terms Itm SKU Component # Component Description Qnty Qnty Picked 1 1026606 1026606 THE HUNT FOR RED OCTOBER 2 0 2 1003710 1003710 PERSPECTIVE IN CONSUMER BEHAVI 1 0 3 1324312 1324312 POCKET SWEATPANT RED (B) 1 0 A picking slip may now be printed for this order so that the physical goods may be retrieved from inventory. Telephone Order Generation Demo

40. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 40 12 SEP 1996 TOG Demonstration Page 1 Picking Slip Invoice Date Invoice No 12 SEP 1996 10865 Sold To Mr Brian Parker 50 Main Street Waterloo, ON N2L 1A1 Contract ID Ship Date Shipped Via Cust Ord No Terms Itm SKU Component # Component Description Qnty Qnty Picked 1 1026606 1026606 THE HUNT FOR RED OCTOBER 2 0 2 1003710 1003710 PERSPECTIVE IN CONSUMER BEHAVI 1 0 3 1324312 1324312 POCKET SWEATPANT RED (B) 1 0 A picking slip may now be printed for this order so that the physical goods may be retrieved from inventory. Telephone Order Generation Demo

41. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 41 12 SEP 1996 TOG Demonstration Page 1 Picking Slip Invoice Date Invoice No 12 SEP 1996 10865 Sold To Mr Brian Parker 50 Main Street Waterloo, ON N2L 1A1 Contract ID Ship Date Shipped Via Cust Ord No Terms Itm SKU Component # Component Description Qnty Qnty Picked 1 1026606 1026606 THE HUNT FOR RED OCTOBER 2 0 2 1003710 1003710 PERSPECTIVE IN CONSUMER BEHAVI 1 0 3 1324312 1324312 POCKET SWEATPANT RED (B) 1 0 A picking slip may now be printed for this order so that the physical goods may be retrieved from inventory. Left Click to Continue Telephone Order Generation Demo

42. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 42 1. AIV Add Orders 2. MIV Maintain Orders 3. MPI Maintain Picked Quantities 4. CIV Cancel Orders 5. PIV Print Invoices 6. PPS Print Picking Slips 7. PBL Print Bills of Lading 99. SRT STOP Routine XXX Enter identifier of desired action ? 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Order/Invoice Maintenance Telephone Order Generation Demo Upon completion of the picking of the ordered items on the pick list the routine invoked by the MPI menu action provides for recording the number of items picked. Initiation of a back-order may also be specified and the invoice may be printed as input to point of sale. Upon completion of the picking of the ordered items on the pick list the routine invoked by the MPI menu action provides for recording the number of items picked. Initiation of a back-order may also be specified and the invoice may be printed as input to point of sale. Left Click to Continue MPI

43. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 43 1. Invoice ID : XXXXXXXXXXXXXXXXXXXXXXXXX 1. Invoice ID or U;customer 10865 Left Click to Continue 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Maintain Picked Quantities - MPI The invoice ID may be entered here or the customer identification may be entered preceded by "U;" and a list of invoices recorded for the customer will be presented. The invoice ID may be entered here or the customer identification may be entered preceded by "U;" and a list of invoices recorded for the customer will be presented. Telephone Order Generation Demo

44. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 44 Left Click to Continue Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn Cum List Price : 51.85 Discount : 0.00 Cum Sell Price : 51.85 Tax 1: 3.63 Tax 2: 1.60 Tax 3 : 0.00 Quote Price : 57.08 1. 1026606 THE HUNT FOR RED OCTOBER 2 0 5.95 11.90 2. 1003710 PERSPECTIVE IN CONSUMER BE 1 0 19.95 19.95 3. 1324312 POCKET SWEATPANT RED (B) 1 0 20.00 20.00 The quantity picked can be maintained separately for each item in the order or if the order is fully picked "C*" may be entered and the amount ordered will be automatically entered as the amount picked for each item in the order. XXXXXXXX Segment Maintenance Code 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Maintain Picked Quantities - MPI Invoice ID : 10865 Last Date Maintained : 12 SEP 1996 Maintenance Clerk : A TOG C*

45. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 45 Left Click to Continue Telephone Order Generation Demo Itm SKU Component Description Ordered Picked List Pr Extn Cum List Price : 51.85 Discount : 0.00 Cum Sell Price : 51.85 Tax 1: 3.63 Tax 2: 1.60 Tax 3 : 0.00 Quote Price : 57.08 1. 1026606 THE HUNT FOR RED OCTOBER 2 2 5.95 11.90 2. 1003710 PERSPECTIVE IN CONSUMER BE 1 1 19.95 19.95 3. 1324312 POCKET SWEATPANT RED (B) 1 1 20.00 20.00 XXXXXXXX Segment Maintenance Code 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Maintain Picked Quantities - MPI Invoice ID : 10865 Last Date Maintained : 12 SEP 1996 Maintenance Clerk : A TOG

46. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 46 12 SEP 1996 TOG Demonstration Page 1 INVOICE Invoice Date Invoice No 12 SEP 1996 10865 Sold To Mr Brian Parker 50 Main Street Waterloo, ON N2L 1A1 Contract ID Ship Date Shipped Via Cust Ord No Terms 13 SEP 1996 Itm SKU Component # Component Description Qnty Price Extended 1 1026606 1026606 THE HUNT FOR RED OCTOBER 2 5.95 11.90 2 1003710 1003710 PERSPECTIVE IN CONSUMER BEHAV 1 19.95 19.95 3 1324312 1324312 POCKET SWEATPANT RED (B) 1 20.00 20.00 Return Policy on Reverse Side Cum List Price : 51.85 Discount : 0.00 Cum Sell Price : 51.85 Tax 1: 3.63 Tax 2: 1.60 Tax 3: 0.00 Invoice Price: 57.08 The printed invoice reflects the actual picked quantities and the associated charges for the order. Left Click to Continue Telephone Order Generation Demo

47. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 47 1. AIV Add Orders 2. MIV Maintain Orders 3. MPI Maintain Picked Quantities 4. CIV Cancel Orders 5. PIV Print Invoices 6. PPS Print Picking Slips 7. PBL Print Bills of Lading 99. SRT STOP Routine XXX Enter identifier of desired action ? 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Order/Invoice Maintenance Telephone Order Generation Demo After completing the sale transaction through point of sale a bill of lading may be generated by specifying the order ID in the PBL menu action. Shipping Labels and truck manifests can also be printed. Left Click to Continue PBL

48. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 48 1. AIV Add Orders 2. MIV Maintain Orders 3. MPI Maintain Picked Quantities 4. CIV Cancel Orders 5. PIV Print Invoices 6. PPS Print Picking Slips 7. PBL Print Bills of Lading 99. SRT STOP Routine XXX Enter identifier of desired action ? 12:00:00 University College Store 12 SEP 1996 Clerk: A TOG Order/Invoice Maintenance Telephone Order Generation Demo This completes the demonstration of the facilities provided for Order/Invoice Maintenance. Left Click to Continue SRT

49. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 49 Type “11” Type “20” Type ”5” Left Click to begin Summary Demonstration Menu To Start TOG Customer File Maintenance Demo To Restart Order/Invoice Maintenance Demo Type “50” To Show Summary Information To Start TOG Overview “ESC” To Exit

50. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 50 Summary of Features Uses internal and/or external customer databases Allows multiple inventory databases Automatic generation of documents Interfaces with Point of Sale systems. Integrated with WISL’s WATPOS Point of Sale and WISL Bank Authorization

51. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 51 Summary of Features Uses internal and/or external customer databases Allows multiple inventory databases Automatic generation of documents Interfaces with Point of Sale systems. Integrated with WISL’s WATPOS Point of Sale and WISL Bank Authorization Left Click To Exit

52. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| WISL |||||||||||| 52 The End For Further Information, contact Waterloo Information Systems Limited 3 Menno Street Waterloo Ontario N2L 2A4 (519) 884-2604 Left Click to Exit To Restart the Demo, type “1”, or Double-click and Hold for 2 Seconds